Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi my phone is not working and i put min in it please helplast issue was wifi and now its mini bought my min from the petro on cote vertu stPLZZZ and to make matters worse i cant even go bk outside cuz i am in self isolation my son tested positive fo...
Not too long ago there was a promo plan that included us roaming and data for I believe 60/month....will we ever be getting that option again? I am in the us frequently and purchasing the 10 day add ins and having a 10 day expiry is not useful and is...
I paid $30 to top up my data a couple of days ago, however got a message today that I am over 95% I am not sure if has clicked over because when I log into my account it still states my available funds are $30.00 Is there a way I can transfer this t...
Can someone tell me how I can get $2
I had a great experience setting up my new plan and SIM at Kelowna London Drugs, the person helping me was very knowledgeable as she used public mobile herself
Just for new peeps out there, [such as myself], when I submitted my first ticket I assumed I would receive an email back. Instead, I never knew to check my mail when logged into community. Just a heads up as I've waited a month & could have solved my...
These features are still here with the recent update just not as prominent. Macros are in the highlighted area and the 3 dots ... will expand the menu The highlighted " marks will quote the post you are replying to.
Does anyone know the latest info on the changes that are coming to public mobile in May of this year ?There was some publicity on Telus making some major changes with public mobile because the system was becoming outdated????I think the service is gr...
Recently got a text from an unknown number giving me a temporary password to get into my voicemail. I never requested this. Today I have been trying to reset my password but i cannot receive that temporary password i now requested today. Trying t...
Looking for a mod to review my msgs regarding my account. I've been waiting several hours and usally is a quicker response
Just activated my new plan and have a phone number but I have inserted my sim into various devices that are unlocked and all of them do not have service. Is there anything I need to do specifically for an iphone / android to pick up service?
Hi. Yesterday my phone started acting up. For making and receiving calls it is working fine. However if I don't answer the call, it is not going through to voicemail anymore, instead the caller gets the "8uv2 your call cannot be completed as dialed" ...
Hello, I am wondering if a Vivo Y51 is compatible with Public Mobile. A quick Google search indicates to me that it should but then the website (https://willmyphonework.net/) says it will absolutely not work. Do bands work separately or in tandem?
Hi,The plan that I have is $15 but the unlimited incoming call was not part of it when I signed up. Now I want to have the added promotion to my plan, but I get the message that I don't have enough money to change. What does that mean? My next pay bi...
Hi, I have a line with koodo prepaid plan, I want to stop using koodo and port my number from koodo Prepaid plan to one of my existing public mobile account. Could you please give me some direction on how to make this happen? Thanks!
Hello, I'm a student on tight budget, so I opted to use my data instead of purchasing home internet. I'm just careful with it, and it usually lasts. I have 8,5 Gig. However, my school is closed, so I cannot use its internet. I'm afraid I'll run out ...
As stated above, I just got a OnePlus 7 Pro and my data is not working.I've used the APN settings listed on the website and restarted the phone with no avail.
Sorry for the really obvious question, but I read around and got confused. If my plan comes with 250 MB and I add 1G of data as an add on. Which gets used up first? Will the 250MB be used, and when that is gone, it will start using from the 1G ...
That's twice in a row that i'm charged $28.25 on my visa when it should be $22.60 ? I take the $20 package for U.S. but end up paying $5.65 extra. why?
Hi,I want to help my parents add-on a package while they travel home from the US. It looks like the most data I can add is 250 MB. I doubt that will be enough data for them to use their google maps all the way home from Florida to southern Ontario. C...
I can't receive sms while on roaming plz help
Has anyone ever received this authentication error message before?
It tried to add a new sim lock code, asks for new lock code, repeat sim lock code, than asks for PUK... Than repeats. Please help I have no phone as of now. Umidigi a5 pro
Have arrived in us. Bought roaming for my wife and my phone. Mine works. Hers does not
I recently changed my plan to allow for more data. I changed to the $40 a month plan which gave me 5GB of data. After approximately 40 minutes online I received a data message warning saying I had used 50% of my data! That is ridiculous that in such ...
I recently asked a question in the community and was given a few different but useful answers so when it came time to click "accept as solution" I wanted to click on 2 or 3 but only had the choice to pick one. It would be good if we could select mo...
I just joined and realized I haven't set up my email. I have no idea how. Please help.Thanks
I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one
I am trying to activate my SIM. Everything works until the alternate number field. It is not accepted I tried several numbers and used the format correctly Can someone please assist??
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