Community

Resolved! Unlock my phone

Can someone help me unlock my phone?  

Resolved! Out of service area or on Airplane mode

I do not get missed call or messages numbers when in out of cell phone service remote areas or on airplane mode. Please help. 

Resolved! Transfer phone number from Telus

I just transferred my phone number from Telus but looks like after a few hours of waiting for nothing is happening, when checking my Telus account looks like is cancelled but still can't call or text.Please help 

Resolved! Samsung J1 phones no good with public mobile

Hi..I just spent part of the afternoon getting my PM port done from telus. The operator Michelle was nice and efficient trying to help me getting my SIM card to kick in.  She ended up say suggesting the Samsung J16 phone settings may need tweeking to...

Resolved! Plan still "Expired" after updating Credit Card?

My Credit Card expired end of last month and I forgot to update it here so the auto-pay didn't go through for June. I have since updated my card and followed the steps to "Reactivate my account" and "Make a payment" but my account still shows that my...

Resolved! rewards

Hello, I recently joined Public mobile and did not receive my $10 credit for signing up and the friend who referred me did not get her $1 off.  I also did not get a referral code for joining. Cathy

Resolved! Can I stop service for two months but still keep the number?

I'm going to travel for two months and I want to stop service for this period.  But can I still have the same number when I re-open the service in the third month? 

Resolved! Lost phone at bottom of river, unretriveable

Bought new phone and new SIM card, now what ?Of course want to keep same Public Mobile account and same phone number so I am waiting to activate SIM card. Submitted a ticket yesterday.  Still no answer.In the meantime, cannot receive text or even ins...

Resolved! new customer , cannot make or receive calls.. calls keep dropping

, cannot make or receive calls.. calls keep dropping

Resolved! Autopay didn't go through.....

My autopay is supposed to go through tomorrow, but for some reason my plan expired today. I have enough in my account to pay for my cell service and one other bill, so I don't want to manually pay the cell bill only to have them take it out again lat...

Resolved! autopay

Hi I just changed my autopay credit card details and it accepted it does that mean it's good to go?

Resolved! 100 M Canada-Wide Talk vs Canada-Wide Long Distance

Hi, when one has used their 100 minutes of Canada-Wide Long Talk ($15 plan), can one use the Canada-Wide Long Distance add-on for local calls? 

Resolved! History of calls made

How can you get records of your calls made from more than 90 days ago?

Resolved! Add on problem

Hi, I purchased a US call add on by mistake. How can I use it towards my monthly fees or at least use it to call Dubai

Resolved! iphone 11 won't receive texts

I moved my sim to an iphone 11 and cannot receive texts. I get texts from my other PM sim in other phone also seem to get text from an iphone user, but no other texts come in. I've checked all the settings i can they seem fine, i cannot see apn setti...

Resolved! Regarding cancelling my subscription temporarily

Hi,I am currently out of the country and will only be returning in Sep. my payment cycle starts on the 10 of every month. My payment is on auto-pay. My payment was processed today, and forgot to cancel my subscription is there a way to carry over thi...

Resolved! Are there any tablet plans

Hello, I was wondering if public mobile offers any cheap data only plans (don't need text or talk) for example for a second sim card? I know Fido for example has there 4GB/month for 10$ as long as you have a phone plan with them. Would love to get a ...

Resolved! how register auto pay by using credit card

Resolved! Someone trying to use my phone number on social media.

I'm not sure where to put this in the community and don't wanna bother staff about it. Minutes ago, I received 2 of the same confirmation codes for a social media platform, so that means, someone somewhere is trying to use my phone number for their s...

Resolved! New Sim card

Hello, I have ordered my sim card on June 5th but still no update. I have not received any email with shipping update. Only email I have received is order confirmation. Just wondering how long it will take. Thank you in advance.