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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Auto pay

The payment failed. There is money on the credit card now but I can not make a payment at public Mobile. I have contacted the credit card office and it should work. I have tried to connect with SIMon but it doesn't allow me to.So I need your help as ...

Resolved! Re: Cross Dialing and Echo

I get my own voice echoed back at me with a short delay. The person I am speaking with hears this echoing as well as some background noise I don't hear. This is relatively new to me as I have been using this Samsung A20 since June and been using publ...

Need help

Can't make or get phone calls but can text

Resolved! Pin

Why does my voucher have 16 digits and you say it should have 12?

Resolved! Log into account to retrieve payment history after cancellation

As subjectI cancelled my plan in August 2021, and now cant log into my account anymore (going through the 'Forgot my password' doesnt take me anywhere). I want to access my payment history, is there anyway to retrieve that info?Thanks

Resolved! Account expired?

What does it mean by my account is expired? I haven't had access to the data plan for multiple days and my account status says expired when I checked it today (Feb 26), but the Simon bot said my plan expired on the 27th. I'm on autopay and have not c...

Bravos

Activation

Resolved! 250 Area Code

My friend wants to join Public but she wants to keep her old phone number that has a 250 area code. Is that possible?

Resolved! Ran out of data... Need data so want pay early.

My daughter ran out of data again and I need to switch her to the $60 and pay now so that she doesn't have to wait until the renewal date.

Consistently having no signal. I'm not sure if this is a problem with my account.

Hello, For some reason my cellphone has no signal, or very little signal, most of the day it seems. I'm consistently getting no signal. It seems I'm missing a lot of job offers due to this. I was wondering if there's an admin that could help me, may...

the truth need to provide

cheating about Bravos to other Users

if you keep removed why not answer to my Private Messages ?

Resolved! Autopay Reward

Hi. Does the $2 off apply to any plan when autopay is enabled?

cheating

Members who have had posting privileges revoked are not permitted to post new messages.

Copy and Paste

Members who have had posting privileges revoked are not permitted to post new messages.

Resolved! Email not working in my Public Mobile account?

Hi while logging into my account it will not let me reset my password as it says email invalid. I try entering it manually but still does not accept me. Wjat do i do??

Copy and Paste

Resolved! Locked Out Of ACCOUNT

Forgotten the username and password but need to update pre authorized payment.

Resolved! Changing carrier

Hi!Today I have changed my carrier from Public Mobile to Telus. But the issue is, Public mobile charged me for my March plan yesterday, and since I changed my carrier and I'm not going to be able to use public mobiles plan in March, instead ill be us...

Resolved! Plan change

Hi. Can I have the 30 day talk only in $10. As I don’t need data. xxxxxxxxx

Reward Points

Why am I not receiving $2 credit each month for auto pay?

Submit Ticket Not a Valid SIM

Hello, I tried to activate several times.But it only gives me the message that it is not a valid SIM.Would you be able to help with this? I don't have an account and cannot activate, so I cannot verify my identity to submit the ticket.

PUK Code

i need the Puk code for my phone to be unlocked. i set up a lock code and it reset itself and i typed it in wrong once and now im locked out of my device

Dennis young dropped calls

For the two weeks and a half my service has been dropping calls incoming and outgoing it's actually quite frustrating it's the first time I had this problem took it to an android specialist there is no technical problems on my end so I believe it's o...

Banking sites loading super slow

Hi I noticed that when I try to login to my banking websites, they're super slow and take a long time to load. The page keeps spinning. I tried it on a few different banking and credit sites and it's the same. However, when I use all other sites, it'...

Resolved! Travel to the US

How do you add on US voice and data to an existing plan?

Resolved! Phone transfert go to the old voicemail

Hi all, I recently transfert my number to public. I can do outgoing call , receive sms. but when someone call me it goes traight to my old provider voice mail. Thanks

Resolved! Plan not renewing

Does anyone else have problems with their plan not renewing when the bill is paid. Mine is paid till may but still says the payment hasn't been nade

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Auto pay

Resolved! Re: Cross Dialing and Echo

Need help

Resolved! Pin

Resolved! Log into account to retrieve payment history after cancellation

Resolved! Account expired?

Bravos

Activation

Resolved! 250 Area Code

Resolved! Ran out of data... Need data so want pay early.

Consistently having no signal. I'm not sure if this is a problem with my account.

the truth need to provide

cheating about Bravos to other Users

if you keep removed why not answer to my Private Messages ?

Resolved! Autopay Reward

cheating

Copy and Paste

Resolved! Email not working in my Public Mobile account?

Copy and Paste

Resolved! Locked Out Of ACCOUNT

Resolved! Changing carrier

Resolved! Plan change

Reward Points

Submit Ticket Not a Valid SIM

PUK Code

Dennis young dropped calls

Banking sites loading super slow

Resolved! Travel to the US

Resolved! Phone transfert go to the old voicemail

Resolved! Plan not renewing

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan