Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where there network issues earlier? I was in an area I've been in a thousand times before without issue and I could not get data. And then I got this notification.
I ordered two sim cards for me and my wife but company charged me twice instead of one. Why is that? I need customer support contact number and email address to contact with you.
Talked with Telus and they told me that I had to put their sim card back into my phone and then when public mobile sent a request for phone transfer they would text me and I would verify I want the change. I would then put Public mobile sim card into...
How to get this ? I recently (last week) activated my sim card that I ordered at the end of December, but since I activated my sim / account I continue to receive email telling me that I have to activate my sim card before Jan 15th to take advantag...
i forgot the email associated with my account and need to setup my new pre-authorization payment. How can i do this
Hello my payment was taken on the correct date, then yesterday the amount was credited back to my bank account, then today My service stopped working, went online posted an other payment now phone is working. I had the funds in my account your syste...
I see many people having this problem in the Community but so far, I haven't seen anyone with the same situation as me. I was with Rogers with a pre-paid plan and on an unlocked Samsung S4.I'm still using the same S4 now that I activated my new Publ...
I've confirmed my auto payment went through. I'm getting a triangle message on my phone that service is not available which explains why I can't call out. I seem to still be able to text. I did a reboot of my phone and still have this issue. How do I...
Public mobile. Phone isnt connecting all of the sudden. No internet or service. What is happening?
My phones just going off with this notice of " Temporarily not offered by " and i cant see the rest of the message ...whats going on ? I'm in Victoria BC
WHy isn't my established SIM pin accepted? Why am I required to request PUK pin?
Do I wait for a Moderator to respond to port my number. It seems I can't move my Koodle number to Public Mobile myself?
So I have a 7+ with bell that I cancelled. I tried to put my new (and activated) PM SIM in and it said that my phone is locked to the carrier and I need to contact them to unlock it. Bell said my IMEI isn't in their database to unlock it, and neither...
My phone stopped working, i tried a sim card from another phone & it worked. I tried to put in a new sim card but comes with an error. I noticed the sim card last 4 # don’t match with the old sim card.
How do l stop auto pay. I don't have an account as l no longer use public mobile as my cellphone provider. I had never used the public mobile website while l was a customer so l didn't have a password and l can not start a new account, when l try...
I'm a new to public mobile and currently unable to use my phone - no service. I received a voicemail message saying that the port request is incomplete because I didn't authorize it (wasn't even aware of this step when I activated the sim). The perso...
I signed up for the Boxing Day promotion and as of yet haven't received my bonus 5G data. Can someone please advise me about this?
Why is my phone service cut off.My payment is charged to my credit card.What is the problem?George Txxxxx Edit by Dunkman: removed last name from public forum
Hi, I tried to log into my account but it does not work. I enter my email and password, but I get the message: Sorry, your login attempt failed. Please try again. When I Click on forgot password and enter my email 2 times, I get this: Sorry, we’re un...
Good Afternoon, I am trying to set up my self serve. I registered with autopay and my sim is not provisioned. Because of this, I cannot create a self serve to troubleshoot. Seeking help in fixing this issue.
I have 2 phones xxx-xxx-xx77 acct # 1xxxxxxxxxxxxxx-xxx-xx15 acct# 1xxxxxxxxxi need to give a new credit card # for both accounts please as soon as possible Edit by Dunkman: removed personal information
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