New customer

[DP58]

We switched from Telus to Public yesterday and brought our old numbers with us. How we service is not working. I can’t call or receive calls, and I can’t send or receive texts

[Meow]

Porting process:

- Initiate porting - transfer number at Public Mobile

- KEEP OLD SIM in your phone as you will very shortly receive SMS to authorize transfer

--- You have 90 minutes to reply Yes or porting will fail

- If you did not follow above steps then you should contact agent to assist you.

- Both accounts have to be active in order for porting to work as expected.

Since you are porting from Telus to PM and it is the same company talk to agent to assist you! It should not be a big issue...

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[Outdoorsman]

@DP58 hi I don;t think it was you who messed up it may be a provisioning issue with your account

first try reseating your sim and rebooting your phone once or twice if it doesn't work 

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[DP58]

Thank you for your reply, but Telus has accepted the transfer. Old SIM no longer works. I made a mistake by taking out the old SIM, inserting the Public one, creating the Public account and thinking all was well. I’m not very tech savvy, so I think I messed up badly.

[Psygineer]

Porting process takes time. For my mother it took 3 days, but she was coming from Rogers and a land line.

Your old SIM may still work at this time.

Did you confirm the text that was sent that you authorize the port?