Is Private Messaging down?
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a week ago - last edited a week ago by computergeek541
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a week ago
Hmmm. Let me try and swap the sim card back to the old one and see if it is working.
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a week ago
@EricE couple things to try, If you put the old carrier's SIM card in your phone can you confirm that it is no longer working? Additionally, can you place the new Public Mobile SIM card in another phone to see if it's working there?
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a week ago
you have problem with your service, right? you don't need to worry about 'login screen" ( i believe you meant My Account)
just focus on using message to work with PM and get the sim card working first
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a week ago
Been going back and forth with support and we have been trying the basics for now (turn off phone, clear browser) but even with the app on my phone all it does is go back to the login screen...
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a week ago
So usually clearing browser cache and signing in again fixes it, but since it's a new account, could be something went wrong. If you messaged them already, then you just have to wait for their reply. Check your inbox.
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a week ago
hi @EricE
if you are talking about Community message with support, that there is no issue, I messaged them this morning and my issue was resolved
and have you tried message support yet? You said 2+hours since he accepted the porting text. but that is not the time you message support, right?
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a week ago
Yes, he did restart it. It is with a physical sim card. Iphone 10. The issue is he can not even enter his account to PM or check his account status as when we log in we get a Forbidden A1 error message.
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a week ago
They usually announce if there is some down time/maintenance going on. I havent tried it because i dont want to clog the support, but try using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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a week ago
@EricE did he restart his phone? Physical or esim? Anything works? Calls, texts, data?
Which phone?
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a week ago
but you were able to send a message to PM ? if not, try the message link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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a week ago
It's been about 2+hours since he accepted the porting text.
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a week ago
i don't think so. No announcement about it being down
check inbox again (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) and message them if there is really no reply yet
but how long you waited?
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a week ago
@EricE I didn't try it. It shouldn't be. Clear your browser and try again.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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a week ago
I was setting up my Dda's new account/sim. I got my old number ported over but my new sim won't work and when I try to login to my account I get a forbidden A! message on my phone and PC