Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on the Twenty Five dollar, One GB plan and since the price went up (even after the piddly points i will now get) i looked at other PM plans and saw one for Nineteen Dollars which seems to be about the same. Is it or am i going to lose something ...
Just wondering where I can see my accumulated loyalty points (5yrs X 10 points = 50 points) as I have been with PM since 2019...all I see is 5points ? Thanks Rob
I have a question about switching plans but it automatically got flagged as spam, been a couple hours and not unflagged, is that going to get addressed?
Recent port from Koodo, can make calls but cannot send or receive texts. Submitting a ticket does not work now either. Any help appreciated
Hello community! A long-term Legacy user. I have a question about cell phone boosters.Would you recommend this? Dose it meet all required bands? From Amazon. (See photo)While OutSide, (MotoG53) will receive 5g 2-3bars but only receive 4g mostly H+ ...
I added a payment voucher and it said it was successful but it didn't work so I tried again and it said my payment voucher has been used. I think I deserve credit already I have had problems for the last 4 months and have wasted lots of money too.
Greetings,Both my wife and I have the same $40 plan but I received an $8 credit and she didn't. We've both been PM members for several years and both have the auto top-up. My May rewards seem to add up to $7 (not $8)... $2 ATU and $5 Tenure. She has ...
How do I change my plan to the new one?
Hello, I referred my nephew to my account two years ago, and I have been paying his phone plan since then. Now since he found a job and could legally work in Canada with his secondary education study permit. I want to remove his phone number from my ...
Hello,I ordered a public mobile SIM card on Friday May 24th, just wondering if anyone knows how long it will take to arrive in the mail? It says on the public mobile app 2 business days.Can someone confirm this?Thanks
Do PM have wifi calling?
I m overcharged
Hi!I have a Public Mobile account and I want to keep my account with a new phone number and I want to transfer my current phone number to another carrier. Is it possible?The transfer could be initiated by another carrier, in this case my current Publ...
Hello,I would like to change my monthly payment to another credit card, but I couldn't find where I can change it.Please help. Thanks
Can anyone explain how my $7 a month plan is now gone without notice and I am now on a $13 plan?
I recently switched to another provider and cancelled my PM subscription although I'm I was paid up until May 28. Would be eligible for the new $15 plan if I switch back to PM?
I got my physical SIM card this afternoon. Set it up, all no problem. My first call was dropped 4 times! I am now back with my original provider. I have health issues and no phone service is detrimental to me. How do I get a refund? I can’t sign into...
Got my sim card and paid for subscription. Can't activate sim card through app: it gives me the runaround. It tells me to log in, but I am logged in. It tells me to "Get support", but it doesn't work. Can anyone please help?
edit: resolving!
Not able to receive and send text messages @@link to members
Hi, I am just wondering if I change my phone number (that I am entitle to change 4 times every 30 days), do I need to get a new Sim Card for a new number?Many Thanks for all your input. BF3
Hello all! I am a new customer, i just recently joined on Friday. I have not received a text message since my service supposedly was connected (telephone calls are working just fine)… I never received the confirmation to my secondary phone number eit...
Hello- my plan went up from $10 to $16 but I don’t need it as it is my secondary number. Is there another plan where I can just keep the phone number with no calling and no data needed? Perhaps only receive/send texts if possible (no more than 10 per...
Can get into my account
Subscribed to a plan and I cannot download the App on my Iphone6. I had to pay BEFORE activation. How do I get reimbursed by Public Mobile?
I have been a customer for years. My monthly payment without any kind of notification just took a huge jump to $16.95 just as I had seen happened to another customer. It was debited from my credit card already. What is going on please?
I have very old cell phone, which is not able to download the App. How could I complete registration activating my SIM card, I've purchased?
April 15 2024 $7.91 was charged to my credit cardMay 15 2025 $16.95 was charged to my credit card
Hello, I have 2 active phone numbers I want to keep both numbers - one is with Freedom and one is with PM - I want to swap numbers between the two providers I understand how to port on a new account - but these two accounts have both been in service ...
