Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

NO service since this morning, please HELP

Hello there,I had no service(data/internet, phone) at all since this morning, and when I tried to log into my account. I couldn't find any information and I can't submit a ticket either... my account: xxxxxxxxx@hotmail.comCan someone look into and ...

Refund

I paid for an eSIM and a $40/mth subscription but am unable to get the app to activate the SIM/service. I've been told there is no workaround for this issue, is it possible to get a refund for an unactivated service?

If missed a repair ticket call back do i need to submit a new request?

As above.

I did not receive the triple punch sim card that I ordered

HiI ordered 2 x triple punch sim card on 10 May 2023 and till now I havent received it. Can you plz let me know when do I receive them?

Service

If I am haveing bad service or little to no with public/ bell/ Telus will it then connect to rogers if it is a strong network?

Resolved! Keeping loyalty rewards when switching plans

Probably too early to ask but with the new platform update, has any old reward customers on the $40 for 15gb plan successfully switch to the $39 for 20gb plan? Just wanna make sure my $11 in rewards stays put.

Multiple issues

Three frustrations for a long term user with multiple accounts. Item #3 is why I am trying to get into the web site....but its just not working and I have tried multiple browsers, with and without VPN on. HELP please : )1) web site often wont load pr...

New 5G plans compatibility

Hello Public mobile family question about the 5G plans does it need to be with a 5G phone only or will it just downgrade speed to 4G for other phones right now I have a 6s but soon want to upgrade to a 8 or Xr or a 11 iPhone or maybe a android so any...

Resolved! Esim

Accidentally deleted esim. How can I retrieve it?

Resolved! $39 for 20GB - Plan Cycle

Hi there,Is the new $39 for 20GB plan a 30-day or 90-day plan? Or do we have an option to choose?

Code by text but no access to old phone

I am trying to log onto my account but it sends me a code via text. My phone is destroyed and I I want to use a SIM card to transfer over my account. End to confirm by email but doesn’t give me the option.

Resolved! 90 Day Subscription

I am writing in regards to upgrading my current 90 day plan to the new promotional plan for $50 ($45) / 90 days. Would I still keep my loyalty rewards if I were to upgrade plans?

Resolved! Transferring number problem!!!

Hello just switched to PM yesterday. I came from Fido prepaid, but I did not have access to my Fido sim when I created my PM account. There was a problem transferring number since I did not receive text about approving the transfer. I’m on an endless...

New customer, sim not working

Hi, I got my sim last night and ported my number over from Telus. Everything seemed to go well but my public mobile sim is still not working 8 hours later. No service Have tried reset, removing sim ect.Help, can't access my number

VoLTE on 5G?

When you make a call while connected to the 5G network does your phone have to first drop to LTE?

Resolved! How can I access my account?

When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...

Changing Home Address

Hello,I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help. Thanks

Resolved! Can't Login

I can't login to my account even when I enter the code it just loops me back to the main page without signing me in.I have transferred my phone number to a new carrier and want to ensure my Public Mobile account is cancelled but can't do that without...

Resolved! Is PM getting rid of cheaper plan like $25 or $35?

I can't seem to find it on its website. My kids do not need too much data.

Resolved! New PM website not loading and cannot change plan

Hello, your new website is incredibly slow and most of the menus keep loading and nothing happens. I'm trying to change my plan but the page keeps loading forever and nothing happens. I have tried clearing the cache, deleting cookies, refreshing the ...

Resolved! Out of Canada - Need to update payment info but cant receive one-time code for login

I am trying to update payment details for my father's account since the credit card has expired. But he is in India and cannot received one-time codes to log into his account. How can I update the payment for his account?

non functional new online account

Changes made to "my account" online are very frustrating and non functional. Chatbot is useless and, to date, submitting tickets has got me nowhere. I guess the easiest thing for me to do is simply let my subscription run out. But, wait. I was regist...

Resolved! Cannot log into account. Email OTP not available.

I haven't been able to log into my account as I cannot get the OTP by email option anymore.

Resolved! Activation error and can’t open ticket

Hi there,I tried opening a public mobile account last nught($39 for 20gb plan) and porting a number in from Lucky. The system took my payment and then during the number port said there was an error and to contact an agent. However, trying to open ...

Resolved! Why is this so hard? Logging in when you don't have access to your number?

I left my sim card in the UK and upon arriving back to Canada two weeks ago, thought, I know, I'll just buy one from Public. Log into my account and everything will be sorted no problem...First off, the card takes two weeks to arrive. Should have jus...

esim transfer from one phone to another

Hey guys I want to transfer my esim to another device,is it possible ? If yes how ? TIA.Harman

Resolved! Was this change done overnight ?

Seems like it was done overnight? Lots of nice new things but a lot of change at once

I can't sign in to my community account.

When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.

Resolved! Can't login to my account

I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...

Resolved! What happens after 90 days expires?

If I do a 90 day plan, does it automatically renew another 90 days every 90 days or does it end and make me pick a new plan once it is up?

Community

Forum Posts