I paid for an eSIM and a $40/mth subscription but am unable to get the app to activate the SIM/service. I've been told there is no workaround for this issue, is it possible to get a refund for an unactivated service?
when i try to do that and click continue activation it tells me my password and email don't match even though they're the same as the ones I used to login here
Apparently that's the case, would be great if they made you download the app before you buy anything in light of this issue. At this point I have zero faith that if I were to get a physical card I'd be able to transfer the service that I've already p...
I was talking to the CS agent and they told me it wasn't fixabletrying to get through on another message because the chat isn't working for me. This customer experience is wild
My phone is connected to the Australian app store and I can't change it until next month so I can't download the app. I was talking to the CS agent and they told me there was no solution
Thanks, I've done this but still waiting on a response does it usually take this long? Also tried doing it in the chat but not able to set up a ticket there
