Can i activate a sim without the app?

[Rebach]

I can’t download the app because i can’t change my app store to Canada 

[softech]

@Rebach it likely will take long today.   PM just updated the My Account today and there are many tickets today 

[Rebach]

Thanks, I've done this but still waiting on a response does it usually take this long? Also tried doing it in the chat but not able to set up a ticket there 

[softech]

@Rebach   Please open a ticket with support.  I believe they can help to setup the account for you first as long as you can provide them the sim card number.  Once it is setup, then you can login and add the credit card info

Please open ticket with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Rebach]

I am in Canada but my App Store is stuck on the Australian store so i can’t get the app

[softech]

@Rebach   With the upgrade of My Account, you can only use the PM app to activate

Are you not in Canada?

you might need to have a friend to help to activate then

[hTideGnow]

HI @Rebach   No, you need app to activate new account now