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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42956 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53337 Views
  • 182 replies
  • 30 Bravos

Service

Using Public Mobile fm same location since December 2021. Never had No Signal issues.Having signal & connectivity issues since Friday  08/07/2022.Some time No signal, Only One Signal bar or Max 2 Signal Bar.

Cannot receive calls

Hello,I activated my sim yesterday, but cannot receive calls.I can receive sms and make calls, but cannot receive.My previous provider is FIDO.  I transferred the number.What do I do? 

GeorgeVol by Great Neighbour / Super Voisin
  • 828 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot Connect to Network

Hi there, I've got my new sim card in, and it recogizes the carrier but won't connect to the network.  I have an iphone 11.  I have restarted the phone, not locked, auto-connect to network.  Tried it in another phone and won't work there either.  Als...

LivyBug by Good Citizen / Bon Citoyen
  • 1648 Views
  • 11 replies
  • 0 Bravos

Addons and talk usage history missing in new self serve?

Few minor bugs I'm not sure if everyone is experiencing, or just me:  Is anyone else missing their data addons (bonuses from previous holiday giveaways etc) in self serve? Mine were all showing up fine the first time I checked, but none listed now.  ...

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jor123 by Town Hero / Héro de la Ville
  • 1042 Views
  • 5 replies
  • 0 Bravos

Resolved! incorrect text from Public Mobile

I got a text from Public Mobile saying that my plan was due for renewal and that there are insufficient funds in my account to renew my plan. My plan is $13 and I have $42 credit in my account. What's going on?

GandL by Great Neighbour / Super Voisin
  • 986 Views
  • 10 replies
  • 0 Bravos

Resolved! No account access

I can't sign into my account. I get a notification window that my password is not correct, which it is. Furthermore, I cannot change my password because the 6-digit number is not sent to my phone. What is the solution? 

AMaulhardt by Great Neighbour / Super Voisin
  • 674 Views
  • 3 replies
  • 0 Bravos

Phone numbers in email

Hi Regards to the emails you are sending me have a phone number that is not related to my account. The phone number in the header under PUBLIC MOBILE is 8971. I have never had a phone number like that.I looked in my profile and there is no such numbe...

Resolved! Account Access

Hello, thank you guys for your help.   Last year I opened Public account for both myself and my 15 year old daughter.    At the time, we decided to record her user name using my email address and a password exclusive to her account, but this does not...

Cbowers by Great Neighbour / Super Voisin
  • 603 Views
  • 3 replies
  • 0 Bravos

Calling to USA ? Gone?

I was excited to see new 4G plans, but none with calling to the USA. Deal breaker for me. Not even an add on  in fact, I don’t see that option for any 3G plans any longer either ? Is this correct ? is my current plan, which allows unlimited calling t...

vacek by Great Citizen / Super Citoyen
  • 1517 Views
  • 13 replies
  • 1 Bravos

Resolved! payment

Been using the same credit card for years and always using Autopay.   Today I got a text saying my payment is due July 16 and there are insufficient funds in your account.I checked and my usual credit card is still in your system and shows as active....

Vernon1 by Great Neighbour / Super Voisin
  • 1181 Views
  • 7 replies
  • 0 Bravos

Resolved! Credit card

I've tried 3 different credit cards and I cant activate my sim . Ive started the process 5 times with no success. Is the system down ? Any ideas? Thanks 

gbranscombe by Great Citizen / Super Citoyen
  • 1626 Views
  • 15 replies
  • 0 Bravos

Resolved! auto pay and set up account

I purchased my sim card at a store and they set up my account there but not auto pay. Can I please find out how I do that? My patience is running out. Nobody to talk to except a stupid robot. What kind of company is this

Gil1914 by Great Neighbour / Super Voisin
  • 1228 Views
  • 5 replies
  • 0 Bravos

Resolved! account locked out

Have reset my password per instructions but does not work-Help

k222 by Great Neighbour / Super Voisin
  • 450 Views
  • 2 replies
  • 0 Bravos

Resolved! Email address incorrect

Hello, I'm having difficulties paying my bill, because the email address that is associated with my phone number was entered incorrectly at the store level last month when I activated this line. Can someone please help reset the email address so I ca...

hudson by Great Neighbour / Super Voisin
  • 448 Views
  • 2 replies
  • 0 Bravos

Resolved! Upgrade my plan

 Anyone clarify my following questions?  Greatly appreciated!First time to grade my current plan.  I chose auto pay and pay once every 3 months for  my current plan.  After selecting the new upgrade plan, I could not find anywhere for me to select th...

ESC by Good Citizen / Bon Citoyen
  • 708 Views
  • 3 replies
  • 0 Bravos

Cancel Plan

I have a public mobile account with 2 mobile plans attached to it. I want to cancel the main account phone plan but keep the 2nd phone plan account. Is this possible without cancelling both and starting new? Thank you,

Greengang by Good Citizen / Bon Citoyen
  • 1925 Views
  • 17 replies
  • 0 Bravos

Resolved! My account

how do I use my self serve account?

MP14 by Great Neighbour / Super Voisin
  • 731 Views
  • 5 replies
  • 0 Bravos

Resolved! LOSING ADD-ONS IF I SWITCH TO 4G

Hi, I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan? thankstetatet

tetatet by Great Neighbour / Super Voisin
  • 1048 Views
  • 5 replies
  • 1 Bravos

Resolved! Invoice Request

I would like an invoice that reflects my current address (of which I've updated on my file). I need this to use as proof of residency. Thank you.

AWillemen by Great Neighbour / Super Voisin
  • 1052 Views
  • 6 replies
  • 0 Bravos

Invoice

Hello, I need a pdf invoice with my address on it.

Willemen by Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos

Resolved! Weird messages and links are not working

Hi, I received 2 messages regarding insufficient funds in my account.  I've tried different browsers and none of them can open any links in community, and Rewards portal hasn't been accessed for months.I tried disabled and re-enabled pre-authorized p...

Vanice by Great Neighbour / Super Voisin
  • 765 Views
  • 4 replies
  • 0 Bravos

My Calls do not show up on my phone

I have tried restarting my phone and checking settings but my calls do not show on my phone I can still send and receive texts and get voicemails but my phone does not show that i am getting calls and this has been going on for months. 

rothca9 by Great Neighbour / Super Voisin
  • 749 Views
  • 4 replies
  • 0 Bravos

Where is your refurbished phone section now?

The website has been updated and I can't find the refurbished phones for sale. Is that still available?Also your website does not work well with Safari-when you go to sign in the text formatting is overlapping. 

kaiakrol1188 by Great Neighbour / Super Voisin
  • 793 Views
  • 5 replies
  • 1 Bravos
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