Community

My account has been locked out.

Hi, I can't reset the password of my account after filling out my email address. I was been noticed that my account has been locked out. Could you please help me solve this? Thank you so much! Best,Hongxiu

Bill increase?

My bill has always been $10 a month, logged on today and now it $13. Did prices just change without any warning?

Payment

I was double charged even when my auto pay wasn’t set up and I did it manual still. I submitted a ticket as well but have not got any mail or any notification for the submission. please help.thanks

service

My account is for 25>00 per month. Didnt make my payment before the 27th.  Made payment april 30.  nothing account wasnt  activated.  May 2nd, made another 25 dollar payment. Still NOTHING.  So I have paid 50 dollars plus tax for a 25 dollar account ...

Payment

My payment was due yesterday, I bought the voucher and paid and it still says my service is suspended

Data

My Data is often turned off before I use the full amount. Public mobile tells me I have used all my data which I have not.  How do I solve this problem, other than changing providers

Cell phone warrenty repairs

I recently bought a public mobile reconditioned i Phone 8 plus.  the internal speaker doesn't work at all.It has supposed to have a 1 year warranty. How do I get it fixed

Signed Up & Questions about porting Phone #

Ported home telephone number from Bell - a landline not a cell #How does this work (number is still active with Bell) - will it just automatically port over and the landline will disconnect and my cell will be working?  What is the general time frame...

My account

I can’t remember my email and can’t reset it

Email was hacked and I can't sign in to my account.

My email was hacked.  My password was changed and I can no longer enter my email account or change my password.  As a result I can no longer open my account with Public Mobile.  I can't even speak with the auto help assist.  What can I do?

Need to change my bank details

Hi,Need to change my bank details but cannot remember neither password and my security question.My plan has been deactivated cause the payment didn't went through.Need to speak to someone to change my bank details as i cannot get into my account !

Account deactivated

Hello, I recently ported my number out so my account was deactivated and I don't have log in access anymore. How can I make sure the pre-authorized payment was also removed/deactivated not to be charged moving forward? I'm trying to submit a ticket t...

Public Mobile Points Issue

Hi Guys, I referred friend to PM more then a month ago but I have not received any PM points yet, any idea?

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Data Problem

For about two weeks now I’ve noticed when I turn my data on it will connect for my fb messenger but not my actual internet I can make it to google but that won’t even load fully or properly than it’ll crash and when I try to type in any webpage it’ll...

credit card payment

my plan has just expired today and im trying to change my credit card but it keeps saying its unable to verify my card. I've been able to verify my card with zero issues on everything else and i've had issues with public mobile payment in the pass I ...

Phone

Had my phone almost year plan is paid has lots of credit it auto pays and the phone hasn't worked for over a week. Help

Koodo Prepaid Plans

I see now that Koodo Prepaid has matching plans to all of Public's plans and a few others with "4G" capped speeds. I'm curious as to what people see as the differences between or why Telus is overlapping. (Postpaid plans overlap pretty significantly ...

My plan won’t renew

I’m on the 25$ phone plan and am on auto pay but my plan won’t renew even though I have sufficient funds and I have tried making payments but my plan won’t activate again.what do I do?

voicemail

How can I remove voicemail from my public mobile phone plan ?

Community

Hi there I purchased an iPhone 8 but received an iPhone 6. I need to return it but cannot find a contact for public mobile. Renee Baird

Payment

The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help