Over charged

[Benji0043]

My auto pay didn’t kick in so I went and payed since I recently changed plans but when I paid for my plan I got charged 3 times for a total of around 120$ for a 40$ plan

[Dunkman]

@Benji0043 

Last Thursday, there was a payment issue. Many customers got charged multiple times due to this glitch. You should see the $80 in your available funds.  It takes about 20-30 days to get a refund.  You can use the extra $80 for future plan renewals. 

[softech · Accepted solution]

@Benji0043   can you login My Account using Incognito mode again, check if you see the extra amount in Available fund and if Payment history shows all the transaction.

if the money is in the Available fund, you can leave it there for future renewal use.  However, you do have a reason to ask for a refund due to the technical issue.  If you want, 

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@Benji0043 

Contact a CS_Agent by Submitting a Ticket on SIMon Chatbot bottom of page or private message them on envelope icon above.

Note that refund will take up to 30 days.