Have not received Phone or Sim card Order No 34xxxx ordered April 28

[Handy1]

@bhopewell  Website says 10 business on average so April 28 was Friday assuming it shipped that Monday may 1 then tomorrow may12 will be 10 business days I suspect you will see it tomorrow 

[NDesai]

@bhopewell Please reach out to PM CS_Agent to get status of your shipped sim card. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS]

@bhopewell 

Were you provided a tracking number for the phone - you can use it to track.   

If not, let the customer support folks know you'd like delivery status.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket then type, Customer Support Agent, then Contact Us, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.