Request for the official receipts

[tmiyata]

I'd like to receive receipts for...

1. The cell phone I purchased

2. Monthly plan payment

that include...

a. Vendor name

b. Client name

c. Amount I paid including tax

I am unable to obtian them through my account.

Who should I contact?

[HALIMACS]

@tmiyata 

Here's what you can expect:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

It ain't pretty, but it's what they provide.

[softech]

@tmiyata   Yes, My Account only gives you the option to download payment history of the monthly renewal and add-on purchases and it contains no tax, which is not useful as official receipts

For official receipts, please open ticket with PM support, but it could take around 2 weeks:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there