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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Moved to a new a province, still being charged old provincial tax

My family relocated from BC to AB last December. Try as I may, no account settings seem to impact what provincial tax is charged. I would appreciate if someone could assist me in setting up all four of my family accounts so we are taxed based on the ...

Recover Account

I pay for an estranged relative's account. My credit card was compromised and then canceled and replaced.Now, I see that my relative's account has basically disappeared. When I try to login to it to add the new CC, it asks me to re-register. The l...

Resolved! A unknown icon on my screen

Hello, I have a OnePlus Nord N200 5G cell phone. It was turned on with T-Mobile, but I have a different phone now. I have a computer monitor icon on my screen, and when I click it, it does nothing except get in the way. It seems to follow my screen ...

Resolved! Moving to another phone supporting eSim, logging to account but it asks for an activation?

Hi there,I'm trying to move to another phone. Old and new phones both support eSim. Old phone has public mobile eSim. I want to get a new eSim for a new phone but when I try to login to my Public Mobile account, it starts the process of a new activat...

Locked Out of Self-serve and No way of Logging in

I tried logging in and the screen said user locked out, try again in 60 minutes. i tried again, changed password, tried and changed password again and again and again, I’m still locked out.Chatbot said to private message a Customer Service Agent by a...

Data usage increased with same phone use??

Has anyone else noticed their data usage increase in the last month or 2? Since these super cheap 40/50GB plans have come out I am getting super close to reaching my monthly data limit with no change in the way I use my phone, whereas before on 20GB ...

Did not receive physical sim card

I did not receive physical sim card it has been 6 days while it said it will take only 2 days

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I’m trying to activate a eSIM It’s not working.

Problem accessing to my account

My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for mor...

Subject: Issue with Changing Subscription Plan

Hello,I am currently subscribed to the $30 (15GB) plan, and I would like to switch to the $23 (6GB) plan. However, when I select the "Change My Subscription" button, I only see higher-priced plans and cannot access the more economical options.Interes...

Sending and receiving calls in the USA

I purchased 15 days of mobile service with Public Mobile for the USA on September 8th. I entered the USA on September 9th but cannot use my phone while here. It has worked for me before. I need to be able to use my phone while here. Help!

Need PUK to unlock my SIM card

My SIM is locked and need a PUK #

no internet, cannot make calls and cannot send SMS messages

Public mobile service is getting worse. I was not able to get mobile internet, call and SMS was still working. Now I cannot make/receive phone calls, cannot send SMS messages. Anyone has same situations?

Resolved! Can’t receive phone calls

Why the incoming calls go straight to my voicemail?

Resolved! Pinwheel Phones work with public mobile?

Hi, does anyone know if the Pinwheel phone (safe phone for kids) works with public mobile’s plans? Thanks.

Someone is using my phone number to make calls without my knowledge

Hello,For some reason I could not submit a ticket as it keeps saying there is an error in submitting my ticket.I received a call today and the lady said her husband keeps getting phone calls from my number. Her husband acturally picked up today but o...

Network not available

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service. I am in Markham and at home. So, this should not happen.I tried to insert the sim in another phone, same problem.I tried to toggle with airplan...

No service

I haven't had service for 2 days now. No single since yesterday morning. Anyone else having issues.

lost internet connection

No internet connection today. phone and SMS is working. It was working before.

new reward program.. my plan changed from 8$ to 15$ ?..

hi, is it normal that with the new reward program, my subscription passed from 8$ to 15$ ?

I have set up auto payment with my credit card but public mobile send me your phone is put on hold..

Is there any of problem to set up auto-payment?this is my business card(master)Do I have to top-up with my credit card?

Account Payment

What happened to my money that I over Paid?On September 1st I paid $28.25 and then switched pland on September 6th and paid $38.42. Should I not get a pro-rated credit for the orginal payment I made on September 1st since I only used 6 days of that p...

Services on Hold

I was charged my subscription amount twice today and when I log into the app it states that my services are on hold because my subscription has expired. When I attempt to "pay now", the transaction goes through, but the subscription status does not u...

Refer a friend

My father activated my account for him and he noticed that he hasn't been receiving the monthly point for when I activated using his code. There was an issue on your end when activating so we think something happened to cause this, I also did not rec...

Resolved! Repeating SIM failure message

HiI joined PM a couple of weeks ago. My phone worked fine for a week and, coincidentally after getting an iOS update, started to display SIM failure message. Removing SIM card and putting it back fixes the problem but only for a day or two and I h...

Cancelation of subscription and refund.

Hello, I tried to activate a plan for my mom, however I was having trouble with the e sim and her phone. We would like to cancel the subscription and have the charges reversed as this never worked for us! Thank you

Resolved! Bonus data vanished

I noticed a few months back I received some bonus data, It was around 100GB I believe. I noticed it there every month but never went over on my included data so it was never really used, I think it may have been at 99gb remaining. This month I used a...

account on hold

Is the public mobile site broken?

Replacement SIM card

If I enter a new SIM card number on my account does it replace the faulty one? Meaning same number, same plan?

Resolved! Phone service with no Data wanted

I have been a customer with Public mobile at least 5 years or more years and now and I have 4 phones under Public mobile as I am a family of 6 and I never had 1 problem with them.. I have another younger kid who is needing a phone now. I purchased...

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