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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Online Account Locked In Sim Setup Screen And I've Been A Customer For Years...

I need help. Every time I login to my account it takes me "Let's complete your activation" setup screen. The problem is I have been a customer of Public for MANY years and now there's no other option than that screen. I can't access my profile or ...

40$ 30/GB 5G speed back to school promo

I see this promo is only for new activations. Will there be any sort of similar deal that anyone knows of that will be for existing customers coming out?

Resolved! Will my rewards transfer if I change my plan?

Just wondering if my rewards from loyalty and auto payments will transfer if I upgrade my plan. I dont wanna lose my rewards.

Poor network service

Hello,I work at L4K 1J5 and the cell service is really bad. This is in a pretty well populated area too. When I was with Fido, I normally had full bars, but after switching to Public, I have 1 or 2 and often have people complaining they can’t hear me...

What is wrong with login

Topped up my account last week. Available funds are there but my account is suspended and there is no help from anyone from public mobile. What a mickey mouse operation. edited by computergeek541: inappropriate language removed

Porting out problem

I am trying to port out while out of country. I cannot recieve a sms message - is it possible to have it sent bybemail

Thanks for everyone that tried to help

Transfer number not working when activate new plan

My daughter opened up a new plan in public mobile app. She completed the first 4 steps (and I can see the charge to my MasterCard) but the Transfer number step takes forever. It has been more than a day and we still don't know if the number transfe...

Is 5G Auto not the best network selection for 3G plans ?????

duplicate thread

Refund

Hi,I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?Thank you, @CS_Agent

Recent number ported from Bell

Hi folks,Recently ported a number from Bell to PM. It's an IPhone 8 Plus if that makes a difference.The phone can receive and make telephone calls. Public Mobile is listed as the carrier in the top left of the phone and in the Network Selection sec...

Referral code

I signed up with a friend’s referral code but I don’t see any credit under my rewards. What do I do?

Delete credit card

Want to use only vouchers for payment. How to delete credit card in this new system?

Website circular can't activate

I can log in...takes a long time. Select to continue to activate. Takes me right back to logging in?Am I doing something wrong?

eSIM failing

hi there! trying to set up my dads new public mobile account - all steps seem to have gone smoothly - except that the esim has failed? followed some steps on here that I saw to scan the esim QR code from the welcome email - has not worked - phone kee...

Unauthorized Access

Hi, there,I cannot log in to my account, always get the error message "unauthorized access".My phone number is (647) xxx-xxxx, and the email address for my account is xxx@xxxxxxxxx; pin xxxx. it's a $25 plan, opened on Dec 3, 2021. latest renewal day...

Transfer Number Problem

I just activated a new account with PM, and attempted to transfer my old number from Lucky. Lucky approved the transfer, but PM texted me saying that ‘I entered my ESN/MEID wrong’ and that they will contact me shortly. They haven’t contacted me or my...

Resolved! Back to School Promo

@CS_AgentI have questions about the back to school promos, specifically 30gb for $40. I'm looking to switch my husband to Public Mobile to get a better price on his plan, but the details (for all the promo plans) say that the plan is only available f...

ProMotion and change subscription on renewal date

there are currently promotions like 40g for 45$ and if I’d like the change my subscription to this plan on renewal date, what happens if the promotion ends before the actual renewal date?

I subscribed but no service

esim failed, what do I do ? I have no phone to use very soon

overcharged

my credit card which i pay for my wifes phone 902-xxx-xxxx has been charged $8.05 twice..first august 25/23 then again august 26/23WHY??? Edit by Dunkman: removed personal information

Resolved! Frequently getting disconnected from 5G network on iPhone 13

since new activation on august 29thdid all the network resetting on the phone, rebooted and all to no availkinda sucks since big telco Telus is behind this service

Resolved! SET UP questions: "new" flip phone has TELUS SIM card ...?

PLEASE PLEASE PLEASE May I talk to a real live agent to have my questions answered regarding transferring my service, etc., to my "new" cellphone???

No service Phone Number

I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket b...

Won’t let my wife activate

My wife is trying to go with public but it will not let her finish the activation. On her phone it says error and get support but the login page will not work for support. When logging in on desktop it just says “resume activation” or “login page” wh...

No service

I have been trying for hours to navigate this help service. I subscribed to a new service yesterday with an ESIM and thought I had ported my old number to my new provider. Now, my phone is useless. I cannot make a call, receive a call or text. I did ...

payment

Hi there, I wanted to sign up but my phone is not compatible for esim card. Please cancel my subscription and refund my money

Resolved! 5G plan not getting 5G network option

Hi I'm using iPhone 12 Pro. During the initial eSIM install, I got an error message saying the installation failed but I'm able to use it only with LTE network, 5G is not an option under my cellular voice&data.I don't want to purchase another eSIM ju...

Old Reward plan

Hi, I've a question in regards to rewards. I'm currently on the old reward plan and if I switch to the $39 20GB plan. Will I be automatically switch to the new Public point reward plan? I prefer not to move to the new Public point plan.

Community Rewards

I'm new to trying to get community rewards. Any idea of approximately how many posts or replies you'd need to do to qualify for the lowest level $1 reward? Thanks!

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