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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Account change

HiI requested an account change yesterday but it didn't happen why?My bill circle is Dec 27 which is today 

nitzdut82 by Good Citizen / Bon Citoyen
  • 369 Views
  • 10 replies
  • 0 Bravos

Resolved! System apps

Not sure if this is PM related or not. How do I uninstall a system app? I disabled the updates and removed all permissions and cleared storage and forced the stop but I can't get it off my phone. 

Resolved! Season bonus

I received a Season bonus from P Mobile ( 500min intern.calls), but my account shows only 300min ( out of which more than 100min have been used already - but I did not use them How could I recover the missing 200min plus 100 min ?! Thanks 

Yonge23140 by Great Neighbour / Super Voisin
  • 378 Views
  • 5 replies
  • 1 Bravos

Reaching out to the Porting Team

Hi there, I am curious to know what are the service hours for the Porting Team. I need to follow up with them in order to process with my inquiry. Thank you for your time. 

caoxying by Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 2 Bravos

Resolved! Holiday Bonus help

I received Public Mobile text giving me holiday bonus if I respond, but my phone is not functioning properly and I can't text properly to respond. I'm going to get a new phone soon. But for now I can't text respond. How else can Public Mobile help me...

monctonmom by Great Neighbour / Super Voisin
  • 289 Views
  • 5 replies
  • 1 Bravos

Resolved! New plan

Hi there!I went to update my plan starting Dec 26 but my account page still shows the old plan. However Simon shows my updated plan. Will this update soon? Do you know?  TIA

Red72 by Great Neighbour / Super Voisin
  • 449 Views
  • 13 replies
  • 0 Bravos

Resolved! Not receiving any points in reward

Hi, I have referred 4 friends to Public Mobile and had not received any points after more than 30 days.Also I had not get 3 x 5% of my bill back in points.

pingster by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Self serve prob

I have trouble with self serve specially if i  buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account

Geejay1972 by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! Account number

Hello I would like to know the account number for 604-xxxxxx Edit by Dunkman: removed personal information

God_7777 by Great Neighbour / Super Voisin
  • 331 Views
  • 6 replies
  • 0 Bravos

Data

I was texted by 611 saying I'd used all my data and can only connect to the internet using wifi. But on my self serve account it says I've only used 8 of my 12 gb. Please help 

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buildyboi by Great Neighbour / Super Voisin
  • 209 Views
  • 6 replies
  • 0 Bravos

Resolved! Christmas bonus

I didn’t recieve my Christmas bonus. I tried texting and was told I’m not eligible. I have recieved this bonus every year for several years. I can’t get a hold of customer support, I get a message saying service not available. Im going in circles her...

Acman by Great Neighbour / Super Voisin
  • 246 Views
  • 2 replies
  • 1 Bravos

Resolved! Bonus SIM - availabile in store?

Hi, I am looking to get SIM cards for 2 - 3 kids. I see if I buy one online, a second would be free as a bonus. Is this promotion also available in store? 

EdApeman by Great Neighbour / Super Voisin
  • 531 Views
  • 5 replies
  • 1 Bravos

Resolved! Traveling in the USA

How long after I purchase US roam g package before it is activated and can be used?

JonR by Good Citizen / Bon Citoyen
  • 490 Views
  • 14 replies
  • 0 Bravos

Resolved! 2022 holiday bonus

I did not receive the text message to claim my holiday bonus. Please help. 

Tony18 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! Long Distance Call

Hi, I have just set up the new line, and every time I make a call, it says it’s a long distance call even though I am calling my wife next to me. can you please fix it?thanks 

Monthermay by Great Neighbour / Super Voisin
  • 510 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer of Reward

If I upgrade my plan to a 4g plan will my Rewards be transferred to my new plan? 

saholl by Good Citizen / Bon Citoyen
  • 307 Views
  • 5 replies
  • 2 Bravos

Resolved! forgot pin code

Cell number xxxxxxxx

GA7 by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

Resolved! Roaming in USA

What are Public Mobile's future plans for USA roaming now that US carriers are dropping 3G/HSPA networks.

ve7rhf by Good Citizen / Bon Citoyen
  • 330 Views
  • 4 replies
  • 0 Bravos

Resolved! Calls not coming through

For the last 2-3 weeks, I've been experiencing issues with cell phone reception. People from various networks (Bell, LuckyMobile, Rogers) would have trouble calling me, I would not even see the call (or missed call) in my phone history. I also notice...

Danath by Good Citizen / Bon Citoyen
  • 625 Views
  • 12 replies
  • 1 Bravos

Resolved! Email address

I don’t know the email address associated with my account how do I figure it out 

NashMc14 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

Resolved! open account

Hello,I'm a customer and paying monthly, but I don't have my account online.

framboiselev2 by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Resolved! Puk code

I submitted a ticket how does it take for a response? 

Rob19 by Good Citizen / Bon Citoyen
  • 329 Views
  • 7 replies
  • 0 Bravos

Resolved! US voice - roaming

will changing my plan to 3GB data at 4G speed solve the us roaming voice problem?

ve7rhf by Good Citizen / Bon Citoyen
  • 210 Views
  • 3 replies
  • 0 Bravos
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