Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...
When I check which version my app is ( public Mobile app) is tells me version 2.2.2 , however on the Apple App Store it tells me the latest version that was updated is 2.2.1 . Will this be a problem app seems to work fine for now ( what is the latest...
Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me
hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further. I still have no service . Do I need a new sim card? Please help because I really need the ...
Need to recover old public mobile number to get access to my Gmail account. 3 months plus have elapsed since I lost my phone and the number along with it. Need a service agent to recover the old number please
Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...
I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success
Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...
Hello,My data has become very unstable since perhaps last week. It seems to be not working by default. The error code returned from a browser is "ERR_CONNECTION_RESET". I am sure no proxy is running in background to result this. The text messaging se...
I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here
I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...
I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for...
Greetings,I have a few questions regarding how it works. I didn't receive any for September. I have never redeemed my points before so I'm not sure how it works if mine is correct. I redeemed multiple x 15 points a few weeks ago prior to my renewal d...
I did finally get the email option, was sent a code, I plugged it in, but it still directed me to a confirm identity via text to the wrong number. I am so frustrated, I have been in this loop for a while now.
I have a plan that includes in Canada and in USA data. I entered the states today and I have not been able to use my phone until I reached wifi. When I go to turn data roaming on, it gives me an option to choose either off or my primary number. I don...
My current with Rogers expires two months from now.I purchased the ongoing promotion however, wondering if i can activate my account/sim two months from now? They have already charged me $30 for the service.
I'm traveling in San Francisco and am seeing very inconsistent data availability. Yet I have full service strength indicated on my phone. I am on an International 4G 50gig plan using an iphone 6. I have data roaming enabled on the phone. I can co...
In the last couple of months, after I sent out the text message to China mobile phone number, my friends could not received it . I can receive text message from China mobile phone number. In the previous years, I always can send text message to China...
Going on a business trip to Europe for a week. Does PM have an add on plan that works for data, text, & call in Europe or do i need to buy a travel SIM ?
On September 14, I tried setting up an account for my mother-in-law. I originally tried using my account that I had previously set up a long time ago but was no longer active. Once I put the information in I realized it wasn't going to work because t...
