Help! Need a new request text

[Mattycarl]

Hello! I have been unsuccessful in moving from Shaw/Rogers to Public. I am currently paying for Public but cannot use it. I missed the original text message to move over. Please help! I also need a new eSIM because I have a new device. 

[Mattycarl]

I missed it because it was during the Roger’s takeover of Shaw and I didn’t have the new sim installed. Thanks! 

[softech]

@Mattycarl 

you didn't get a text from Shaw/Rogers or you missed the 90 mins?

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed