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Account configuration error

jazzedbs
Great Neighbour / Super Voisin

I created my account and started plan activation. ($40/month and free e-Sim).  My credit card has been charged with the monthly fee.  Then I got this message:  Oops, Your payment was processed but an account configuration occurred.   Please click below to submit a ticket....

Error Code: M.8703

So I clicked the link but saw nothing that would indicate a ticket had been created.  I waited "forever" on a chat window only to learn that was a Sales chat and they couldn't help.  I'm hoping you can now sort this out.  When I log into my account it wants me to continue activation which I'm not going to do because I don't want a second charge.  I cannot get to any account settings because it's not fully set up!  Not a great start.

3 REPLIES 3

@jazzedbs  Maybe try clearing web browser cache and cookies and try again incognito mode or from and other device or computer and try to submit ticket again 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

jazzedbs
Great Neighbour / Super Voisin

all i get is a notification that there is invalid HTML in my message.   I can't seem to get it submitted.

Handy1
Mayor / Maire

@jazzedbs  Please use this direct link to submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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