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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Purchased new Physical SIM

I used to have an eSIM but then purchased a physical SIM to convert the eSIM to the physical SIM. The problem is that the new SIM card isn't being recognized by my phone. I tried both on an iPhone 7 plus and an iPhone 14 and it just displays "No SIM"...

Esim

I clicked the esim and paid for a new activation. Upon checking the phone it came up esim compatible. After 6 hrs of frustration and visiting a store with hu.a s I was told a samsung s20 is not compatible with s20. Now my subscription is hung up o...

Activate new plan

How can I activate my new plan which I got promotion as text message

Resolved! Subscription

Can i change my subscription to limited time plan that has 30 giga at 5 G speed and $40 WHERE it is just for new activation

Can’t access my old email

Hi. I no longer have access to my email address that was associated with my MyAccount. I also do not remember my password. How can I change this without having to login in since I do not know the password, and any reset emails are sent to an email ad...

@CS_Agent 750 India & Pakistan Long Distance Minutes, Service

@CS_AgentI have enabled 750 India & Pakistan Long Distance Minutes Addon but not working in India.Please provide a roaming facility to India.

Resolved! iphone 8 to iphone 15 and sim card

Hello community, I have a Public Mobile account and I use an old iphone 8. If I purchase a new phone, iphone 15, can I just install my current sim card?

It’s a boy !!

DATA-RATE CONSUMPTION - DISCOVERY AND SOLUTION.

Who else has experienced impossible data consumption? ————————————————————————— THE PERTINENT DISCOVERY WILL BE LISTED IN THE COMMUNITY WHERE THE SOLUTION IS APPLICABLE TO ALL telecommunications customers in Canada pertinent to dual/Triage - eSIM/i...

Resolved! eSIM transfer to new iPhone 15

New iPhone 15 arriving today how will I transfer my eSIM from older iPhone? PM have this option yet? I feel like they're behind if they can't do this compared to TELUS or Koodo. Please don't suggest to get a physical SIM. On this older iPhone, I have...

Roam USA

I bought a $30 add on for travel to USA. Everything worked except phone calls. The person I would call couldn't hear me. I tried over and over. Can I get a credit for this add on that didn't work properly?

Resolved! Unable to transfer e-SIM to new phone

"Your phone number could not be transferred to this iPhone. Contact Public Mobile for assistance." Help

Switched my SIM card

I switched my SIM card and got a new one . I added the new SIM card number to my account , however it isn’t working .

Resolved! How to change my phone number

How can I change my phone number ? thanks in advance

Resolved! Opening a ticket does NOT work

My addon I purchased is not working, opening a ticket does NOT work.Yes, I have restarted my phone.Please let me know, how do you get anything fixed?

Data not working correctly

Only working 5%of the time

Resolved! Our International Plan did not work in Alaska on my phone -request full refund

My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were l...

Resolved! Looking for my 2022 Payments

Hi. I'm looking for my payment history for 2022. Can anyone tell me where I can find it? I went to the Filters and the calendar doesn't allow me to click on Jan 1 2022 / Dec 31 2022.Where can I find this information? thanks.

Resolved! US Add-ons--Which to buy? (Need urgent answer)

Hi, I've read all the info available on US add-ons but am still confused. In the past there were much more affordable options, and I'm trying to avoid spending a whole extra $30 just to be able to use my phone on a weekend trip. If I buy the US text ...

Resolved! Moto g play 2023 phone

I am trying to install a new sim card received from you but when I try to activate my account, I continue to be caught in a loop when logging in

Resolved! Need help with activation issue

Hello, before I write this issue, I tried to search for information related to this issue and I wasn't able to find.I became member with public mobile on Sept. 20, 2023 without any issues. I got my number moved from TELUS and all the transfer went fi...

Resolved! What happens if I switch to a 90 day plan a couple days after my last payment was made?

Just like the title says...I switched to a 90-day plan 3 days after my last billing date. Do I just completely lose out on the amount that I paid for my last 30 day payment??

Resolved! Order a e SIM by mistake

Clicked e SIM by mistake. How to I switch or to physical SIM so I can hook my phone up or how do I get ahold of someone at public mobile

Resolved! Service agent

I need help from a service agent but I can’t figure out how to contact them. Can someone help me with this please? @CS_Agent

Resolved! Can't Use Product

I purchased a plan and it said there was a problem with the activation of the SIM on my phone and to contact customer support. Because my account hasn't finalized, I cant log into my account since it's in that tentative state of setup. I have no way ...

Resolved! Missed my text for number transfer can't get to customer support

I missed my call from fizz to transfer my number, now it's expired and when I try to contact customer service from PM to start the process again it just takes me in circles. It wants me to sign into my account when I press sign in it doesn't take me ...

Resolved! Locked out of account

Hello,I recently missed my payment for the next billing cycle, and then my phone was cut off.I want to log back in, but i forgot I changed the password, so I got locked out. It said to wait an hour.I waited five days, then

Resolved! International Calling Add-On not working

Hi Public Mobile Community,I purchased the 'International Calling Add-On' on 21-SEPT-2023.I tried making a call to the United Kingdom (+44) on 22-SEPT-2023.I tried restarting, and turning off my phone, but the error message when calling the UK was al...

Resolved! Added US Data Addon by mistake

@CS_Agent is there a way to fix the mistake I made? I used all my points to try and add extra data to my account. I added US Roaming when I only needed regular data added to my account.

Resolved! No OTP, I can’t access my account

I ported my number to public mobile on 21/9/23 and can’t access my account. I stuck at Eversafe is sending an OTP to my number but no message comes through. This is very frustrating for over 24hours now I can’t access my account. Why? no help line o...

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