Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can PM clients purchase Telus US plans?

Hello. In addition to not knowing exactly how VoLTE will affect me when traveling to the US, sadly I have to say that I have not been pleased with Public Mobile US plans. So, as Telus owns PM I'd like to know if one can purchase one of their US phone...

Resolved! Can't make phone call and can't get into self serve

Hi I tried making phone calls this morning. I know my account is active since I am receiving text messages like the public mobile text with the 6 digit code to put in.1st problem: when i try to make a phone call an automated message says "Sorry your ...

Resolved! I made an order for a phone today (order number xxxxxxxx). I want to cancel it. Any steps to follow?

I brought minute off crypto.com and I didn't received activation code

Can some help me, I brought $30 to top up my cellphone on April 9th but I didn't receive anything

Pre-Authorized Payments not the same as amount due

My payment history shows an amount due for February 25,2023 at $ 5.60 but my pre-authorized payment credit card statement shows that I was charged $ 11.20 instead of $ 5.60. How do I get a hold of someone to get the difference refunded to my credit c...

Resolved! U.S. Roaming Data Add-On Rewards

Just a quick question. The U.S. Roaming Data add-on offers 3gb (over a 15-day period) for a total of 20 rewards points. If you are still in Canada, and have run out of data on your plan, but use your points to purchase this reward, will you be able t...

payment

Could you please call my home phone to issue the payment? 604-xxxxxxx

Phone bill

So i need a phone bill to apply for my driver liscense, and it has to be email to me through email from public mobile but i haven’t received anything as such ever since i started using the service. How can i get those bill?

Partial / stuck port of number from rogers

Missed port accept msg deadline while porting phone number from rogers to public mobile. Text asked to resend verification re confirm. Texted "1" to resend. No text. No confirmation. Nothing. Phone won't take inbound calls, straight to voice-mail. O...

Resolved! Problem in resetting Password

Hi,I believe my credentials are expired as I have not logged into my account for long time and my credit card number just got changed. So now I cannot able to log in, or reset my password. Please help me add funds to my account at the earliest as my ...

Resolved! FM radio in the ZTE Cymbal 2?

I'm considering ordering a certified pre-owned ZTE Cymbal 2 from PM. Does anyone know if it has an FM radio? The manual available at manualslib.com says it does, but I would like to get confirmation from someone that purchased one from PM.

Resolved! Vacation Disconnect

Hi There, I'll be away for a couple of weeks and I want to pause my plan without losing my number. Can I do this? and how?Thanks!M

Resolved! Service payment vouchez

Hello Edmund,Thank you for your reply in my case ,I did not know what happend and black listed for my account.So ,please help how could I buy and make the payment for this matter.Thank you ,

PUK

i need a new puk code

not receiving passcodes from any Govt Portals

Im not getting any passcodes from my banks & govt portal websites. Why?

Overcharge

Why is there a charge of $16.80 on my account

Forgotten referral code

My wife referred me to Public Mobile, I bought a sim card but I forgot to enter my wife’s referral code while I was activating it.

sims

i purchased two sims on the 23 march and i have not recived them yet. can you tell me why,

Cannot receive and/or make call

Hello, Since about 1 week, I cannot make call or receive call. When I try to make a call on my iPhone I just het a retry button, no dial tone, no fast busy signal. When someone try to call me, there is no ring neither any voice message. The line just...

Text

When I shut off my iMessage on my iPhone 12 device, I am unable to send or receive regular texts. I’m trying to save my data usage when I’m out of wi-fi. What should I do?

Activation

I cannot seem to get the phone activated on the Public Mobile network. I am a Virgin Mobile customer. I want to keep my phone number xxxxxxxxxxxx. I keep getting messages to call Telus. Telus doesn't recognize my account number. I have two Imei...

data usage when I am sleeping

I noticed on my " data usage" my phone is using data when I am asleep in the middle of the night and is charging by the bed. Any emails would come over WIFI when at home. I did not receive any texts in the middle of the night. How does this happe...

error code 821 when trying to activate

Received error code 821 when trying to activate. I can see the payment went through on my credit card.Trying to log in but isn't recognizing my user name or password. Also, the forgot password function isn't working. Help!

Resolved! Migrate Bell number to locked PM phone

Considering purchase of iPhone 14 phone that is locked to PM. Ok with sticking with PM, but essential that I can migrate existing number from current Bell SIM (on a iPhone 12 that gets returned to Bell at end of 2-year term). Possible?

Moving to the USA, wanna keep my number.

Hello I got job in the US. They cover for phone + internet up to $100 USD. I wanna keep my Canadian number as my permanent number. Would I just add more add-ons to my plan. So i can have calling/texting/data in both Canada and USA? If so, what adds o...

changing email address on account

I've submitted two tickets to customer service during the past week and received no response on how I change my email address on my account. I'm losing access to that email address this week and so far have been unsuccessful reaching anyone at Public...

Resolved! Find our about data usage

Where do I find out how much holiday minutes and data I have left from last year

VoLTE - Terrible experince

I'm planning a trip to the US soon, and had not yet been migrated to VoLTE. As I intend to purchase an add on, I submitted at ticket requesting migration to VoLTE. Within the same I was informed VoLTE had been enabled, and that I needed to restart my...

I News help to top up my account

I need help to top up my account and if this line (647) xxx-xxxxxxxxxa@hotmail.caDxxxx xxxis not active within the hour I will let it stay as it is and go to the mall and get a new line from another service provider.Since December or January EVERY mo...

Resolved! Referral

Hello, I bought a sim card for my husband, I activated right now but I forgot to enter referral code(PMxxxx) in the process. Please help me to fix it. thank you

Community

Forum Posts