Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1889 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30245 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42012 Views
  • 185 replies
  • 29 Bravos

Resolved! Help Tickets Unanswered

I have submitted help tickets on Oct. 7 and Oct 12 for the same issue. I have yet to get a response (Oct 14) to any ticket.  My account is showing a Data overage but the view usage is showing much less data used then my cap. It has had over a week to...

Wescitt by Great Neighbour / Super Voisin
  • 298 Views
  • 1 replies
  • 0 Bravos

Resolved! 90 minutes of 100 minutes is used up even though I didn't use it

Hi, my plan comes with 100 minutes of calling. In my usage page it shows that 90 minutes of that have been used, but I did not use that much. It has been like this for a couple of months now. Why doesn't the minutes refresh when the new cycle starts?

norrodge by Great Neighbour / Super Voisin
  • 642 Views
  • 5 replies
  • 0 Bravos

Account changes and charges

I changed my account type for 2 months while I was getting a new company phone.  I changed it back, to the $15 plan, yet I am still being charged the $40 on the renewal cycle.  The page shows that I have the $15 dollar selected.How do I go about fixi...

skwearl by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

payment

I have pre-authorized payment but it says my account has been suspended. Why? My card is still good. 

Sharonz_0-1665750949255.png
Sharonz by Good Citizen / Bon Citoyen
  • 258 Views
  • 2 replies
  • 0 Bravos

Resolved! phone sim card water damage

My phone / sim card is water damage since monday,  therefore I am unable to use my phone.  Is it possible to put a hold on my plan for now? ThanksIsabelle

150731IT by Great Neighbour / Super Voisin
  • 863 Views
  • 5 replies
  • 0 Bravos

Payments Page unavailable or under maintenance

Hello,I'm trying to reactivate my phone. I can login no problem and it takes me to my accounts page but when I try to go to make a payment I get the error code 404, something is wrong with the page no matter what you click on "add funds to account" "...

jonybgud80 by Good Citizen / Bon Citoyen
  • 470 Views
  • 4 replies
  • 0 Bravos

Voicemail to Email add-on feature request

Don't have time to dial in and listen to your voicemail? Waiting for recruiter calls, sales leads, mailbox is always full and missing important voicemails?  Wish there were a quicker way to skim through your voicemail? Look no further...here's my add...

sohosynergy by Good Citizen / Bon Citoyen
  • 1040 Views
  • 9 replies
  • 3 Bravos

Resolved! Issues logging into my account

I'm getting error messages when trying to login to my account or submit a ticket for assistance with logging into my account.  I've reset my password and tried logging into my account with a private browser tab. 

frombfe by Good Citizen / Bon Citoyen
  • 830 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan update

A few months ago, I updated my plan to the 6GB @4G speed. My phone however still indicates a 3G speed. I want to be sure I am receiving the service I am paying for. How can I be assisted with this? 

kate012588 by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

Payment

I have recently switched to Public Mobile......but had a lot of trouble setting up the account.  Now I see that I have been charged 3 times.  The first charge was on 15 September and two more on 18 September.  I want to make sure that I am credited f...

LindaT by Great Neighbour / Super Voisin
  • 564 Views
  • 5 replies
  • 0 Bravos

account has been suspended

Hi there, Not sure why my public mobile acct has been suspendedI have pre autherized credit card payment on the acct....valid until 04/25I tried reactivate my account and follow the steps to pay for amount due via registered payment methodand it's te...

tlim712 by Good Citizen / Bon Citoyen
  • 862 Views
  • 9 replies
  • 0 Bravos

new users

I just moved to Ontario from Alberta. My family used Shaw Mobile and I would like to switch to an Ontario mobile provider. What is your plan, if possible, can we sign up for me and my two sons? Thanks!

Yang_Yinghua by Great Neighbour / Super Voisin
  • 609 Views
  • 7 replies
  • 1 Bravos

Resolved! The sim not arrived

the sim that I ordered and paid for on September 29, has not arrived.  When I look at the email that was sent out, they did not put my apartment number on the mailing address.  Can you rectify this and see that I get the sim that I paid for.Fil

Fil by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Account not reading right plan

I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me w...

Resolved! Credit card fraud

Public Mobile # 855-xxxxxxx has been using my credit card. My credit card said to check with Public mobile to see what you know about this number. Coincidentally it googles as not only fraud but also a toll-free number to Public Mobile for a shortcut...

liahawkes by Good Citizen / Bon Citoyen
  • 1623 Views
  • 11 replies
  • 0 Bravos

Resolved! 1-800 Numbers

Can I dial/connect to a 1-800 number with a PublicMobile plan? 

leifvickars by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 0 Bravos

Resolved! Billing

Hi,  can you explain why each month you bill me a day earlier than the previous month?  This has been going on each month since I joined and is very annoying.  Please pick a date in the month and stick with it.  Thanks.

maleyi by Great Neighbour / Super Voisin
  • 635 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.