[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment gone - Not able to subscribe
Read my msg carefully. Your colleague has already wasted my time and I don’t have time to waste. I tried to subscribe the plan from mobile app and at the selection of eSIM or buy sim it was giving an error that something went wrong try again. I did m...
Resolved! Cancelling subscription
OK, here goes... my sister was visiting Canada from Europe. I set her up with a Public Mobile account for the time she was here. Now I need to cancel her account, but she is in Europe with the sim card. I can't log in to the PM site because they are ...
new phone sim and number activation
hello there something is wrong , i keep going in circles. im trying to activate a new sim nd get my account going . i made payment but it will not let me proceed further
Resolved! Lost my loyalty rewards
Hi,I am still with the old rewards system. Last week I changed plans after reading that I wouldn't lose my rewards for doing so. I still get my prepay and refer a friend rewards, but I lost my loyalty (which was $5!). This could be a deal-breaker fo...
Order a SIM card but haven’t received anything.
Hello,I have ordered a SIM card Oct 27, 2023. Haven’t received any SIM card yet. Want to cancel the order and get refund.
Ugh....around and around 4 customer service reps
Can someone stay with me to solve my problem?Public Mobile is not recognizing and not giving me service on my physical Sim card.-I've been using the service for years-when my credit card on file didn't go thru (cancelled) Nov. 1-i put a new credit ca...
Resolved! delivered yet
I bought SIM card on 25th last month,Haven't got it delivered yet. Can you please help. Thanks.
Resolved! Website
Why is the website so slow? I keep getting "page unresponsive" repeatedly on the usage history page. It will not reload directly from address line. Also, the filters in the usage history page will not allow a date change. I selected 30 days, but ...
Resolved! US Roaming data
I got the $30 US roaming package but Data part didn’t work. Found out it was because I had 3G. I changed my plan to 4G but still not able to use the US roaming data part. Have rebooted etc but no luck. Thoughts?
Resolved! Hello.i am new customer. I want to refund.
How do i request a refund. I ordered the sim card Oct 23 and have not received it yet and my account still shows Step 3: Review and Pay
Can't Get US Service in NYC
Hi have the $50 Can/US plan and I can't get my phone to stay connected with the provider, T-mobile. I managed 2 calls in 5 days. I have received texts. Data works most of the time. I have roaming etc turned on. I tried version and ATT but wa...
Requesting a refund
HelloHow do i request a refund. The agent told me since my subscription has not activated, there is no changes on his side to cancel the subscription. How to I request a refund. There is too much headache with the activation on the app that does NOT ...
Resolved! Urgent
I need help!!! I tried switching my subscription and my payment method won't go through. Keeps saying "oops something happened please try again later. I've been trying for two days now
Referral removed
I've lost a referral for a while now. Maybe around the time when public changed platforms or added the new rewards system. I did not change. Both plans are active. What happened? No ...neither account was suspended. Neither was ported. Neither wa...
Resolved! Sign-in verification text sent to old (first number); although it's been changed to new number
@CS_Agent hello good people, I am new customer of Public Mobile, barely a week or so.here is the issue, I changed my First number that was assigned to this account to the new one that is easy to remember. today, i tried to log-in but the System sent ...
roaming
Public mobility has the worse roaming service in Yuma Arizona ever. If the phone connects, the calls have static and drop. I will be moving onto another carrier soon. 2 years of this crappy service and too many emails to the Private Message, Customer...
Receiving SIM card
@CS_Agent Hi, I signed up for the $34 20 GB plan 10 days ago and my email confirmation still says that my SIM card is in processing...my credit card has been charged. When will my SIM ship?Thanks
Resolved! Charged twice
I was charged twice upon activation. The links for submitting ticket is not working for me.
Sim card
I ordered the sim card Oct 23 and have not received it yet, it stated in my email that it should be here on Nov 1st.
Resolved! Did not receive Sim
Hi, i did not receive my sim card. I ordered it on the 20th of october. Do you have an idea when i will receive it?
Iphone 15 compatibility
I'm switching from a Samsung a53 to the new iPhone 15 plus. Does the new iPhone work on the public mobile network? Will I need a new sim or will my current one work?
Manafinf multiple accounts
I want to manahe my wife's account i.e. top up her account. Do I need a separate and different email address with which to log in to her account and also acquire a separate EverSafe ID or can I just change the email address for login confirmation to ...
Resolved! Canada USA Plan
Hey everyone, My plan expires 22nd of every month & this month, I wanted to try the CAD-US plan, as I have a few friends who stay in America & I thought if I took the plan, I could call them anytime, without hesitation My question was - it does not i...
Lost of all of my rewards when upgrading plan
I had referred two friends to public mobile and had loyalty rewards (3$/per month). I have lost all of it when I upgraded to the 34$/month 20G plan. How can I get those back? Thanks
I can’t sign into my account
I’m trying to submit a ticket because every time I try to log into my account it won’t allow me to. But in order to submit a ticket I have to LOG INTO MY ACCOUNT!! This system is completely screwed!!! How do I submit a ticket to find out why I can’t ...
Resolved! Payment
My billing cycle with PM auto renews 16th each monthWant to change it to auto renew 26th each monthWithout A) Putting service on hold B) no interruptions to serviceCan I do that, and how please?Thank you ALL in advance
Resolved! 2FA broken due to ESIM
I just tried activate an E-Sim on my Pixel but since it was setting up I figured I could download the App on my Samsung and get a QR code to get the E-SimoE-Sim my Pixel but instead it proceeded to try to get me to install the E-Sim on my Samsung. S...
Transferred number, missed 90 minutes
I transferred number but missed to reply in 90 minutes. I can’t make calls and send texts. Need help. My old carrier was Koodo. Thanks
Resolved! Cannot connect to data In USA
I've been unable to connect to internet since arriving here (yesterday). It's quite frustrating and I really need capacity to use internet tomorrow. Phone is Samsung Galaxy S10E and I did purchase the US and on. I also configured the phone (APN) per ...
how to call public mobile
Anyone know public mobile customer service number? Its very annoying how you can only chat. They should fix that
