Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a SIM Card online 20 business days ago, but it didn't arrive yet. And I have no way to submit the ticket because I am not the customer yet. Yesterday, I had to go to the Telus store to ask for a solution. The store staff told me to buy anot...
Hi is this 4g for talk and data im in the usa and purchased an add on but found out there is no 3g in the usa
I am unable to receive short-code texts for verification purposes. both SMS or call option doesnt work.
Hi, I was using a US Roaming add-on (bundle) just fine until (I think) I used up the data. Then I purchased another US Roaming add-on (data only) but now it wouldn't work. My bars show the R sign and it says LTE but it has an exclamation mark on it. ...
my old credit number is obsolete how can i renew theis for auto pay
My USA roaming data add-on was horrible. I was only connected to a 2G network. (yes 2G!) It was T-Mobile Edge.A simple web page would not load in 3 minutes. Apps would not work or load data.Also the talk/text/data add-on was very ineffective. (ie...
I want to change plans to get more data but the only option on my account is to get a lesser plan with less data.
Communicating with customer service sometimes takes a number of back and forth messages and sometimes you're dealing with a couple different agents on the same matter.Does this all count as data usage and get included in the data count?I think I know...
Cannot connect to Public Mobile no overdue payment
How I can activate roaming in Public mobile ?
I purchased data addon and its not workingI restarted, re-tried connecting to network, turn off/on....nothing works
they have a new promo to new members that I missed… is it too late to have the promo applied?
Ok, so I have my new phone and i'm trying to use the online tool to activate and swap my new SIM but it keeps telling me that my email address has already been taken. Well NFS genius, it's the email that is on my account!!! I am very frustrated at t...
hi i need helps
Just activated a new account and got a new number.When dialing out from the phone, it will show the correct number on the receiver's call display.However when calling to that number, it actually goes to another person and doesn't ring on the phone!Wh...
made payment to my account to change my current plan but did not realize it was automatically taken out of my account even though the account was deactivated which made me think it would not automatically be taken out, and now am unable to afford the...
Hello. The website tells me that the email (which I used to activate my phone) is unable to be used to activate my husband's phone. I want to use one acct and one email for 2 phone numbers. Pls help.
Click on the Sign in and get this error
we just realized that the referral code didn't seem to work when she signed up.. is there a way to fix this? Thanks!
Hello, I am in contact with support - they have not addressed my concerns on my 90-day billing cycle reaching 7593MB of data use only but the dashboard is showing 12GB used up exhausting my pre-paid data plan. I have the Usage History downloaded from...
Hi everyone ... how the hell i can talk to somebody here ? i submited ticket 10 times already for 2 days and still nobody reaches me out ? is this normal ? i cant make or recieve any phone calls , tried other phones , account is online ... everything...
Trying to buy another phone - when I go to log in it says my email address does not existI received an email saying that I could buy a phone under the same email address. For a limited time, upgrade to a Certified Pre‑Owned phone and receive a $30 cr...
Hello I have a problem turning on Wifi-Hotspot on my phone in order to share my public mobile internet to my desktop. The "turnon wifi hotspot" option will not enable/highlight on my phone. Can any knowledgeable person please help? Thank you
I have a number you can call to a real person if you have a issue. My issue was resolved within 20 minutes.
I frequently get 'no service' when just sitting at home (i have an iphone 8). My 3 other family members are also Public Mobile customers and they have never had issues. It is very frustrating. Why is this happening? Any help or suggestions would ...
Not sure how this can be fixed. The port request has been completed, my account is active, but I am still unable to receive phone calls or send texts. Can someone help with this?Thank you!
I have my email and public mobile phone number, i need a my account to update my payment information. Incredibly frustrating, that cannot speak to anyone.
It asked us to make sure we have auto pay , which we do. Now no phone service? Fix this quickly. We can take our business elsewhere
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