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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! transfer

I purchased a eSIM card, but it failed to activate it, and now my phone is out of service. what can I do now?

Unused Loyalty Pays ($5)

Hi. Since late May 2023 if not sooner, my monthly "amount due" as it appears on the second last day of the coverage period never matches what it takes to actually renew service. PM accounts for the $5 Loyalty Pays credit on the bill, so I pay accor...

App Log's into a different user (previously used)though web validation is for another user

I logged into the app with user A and then log out. Then tried to login with B - it prompted me the credentials in the web and redirects me to the app but now with details for user A. Looks like some caching issue.

Resolved! Account login in App sometime shows a json object saying invalid code

ON the "My Account" tab on the app, sometime I see a one-line json code saying {"login": "invalid code"} or something like that ( I don't have it now).

Deal offer by text

My wife received a text with offer for 20 GB of 4G for $35 . I did not receive a text How do I get that deal?

Resolved! Question about offer from text message

I got a message of "Public Mobile here. We've got a great deal for you. Get 5GB of 3G speed data for only $25/month. Reply "YES" to get this limited time offer added to your account on your next renewal date.Take advantage of this offer by September ...

Switching Plans

I'm currently on a $40 4G 15GB plan. I am also under the old rewards program and getting -$5 at each renewal. When I click "change plans" they show a $39 4G plan with 20GB of data. A little cheaper and more data. My question is, what's the catch? Wil...

esim to card sim

how to i switch frm e simback to card sim

Service outage?

Did anyone else in Grey Bruce county (Ontario) lose cell service?

Stolen phone

My phone got stolen how can I transfer my es to my new device @Rav2

Resolved! Phones' Life Expectency

Greetings,I purchased the Q6 phone several years ago, and it has proven to be my best phone to date.I'm not like the rest of my family members that are all I-phone lovers.Simplicity is fine by me, but I am concerned about its age.How many years does ...

CS Agent not replying

Public Mobile Deal Text

I received a text as follows that I accidentally said "yes" to. How do I cancel this? The deal isn't showing on my account eitherWe've got a great deal for you. Get 50GB of 5G speed data for only $55/month. Reply "YES" to get this limited time offer ...

Promotion

Hellomy wife and daughter got a new promo offer today. 20gigs for $35/month. I WANT THAT OFFER! How can I get that offer? thanks!

Online Account Locked In Sim Setup Screen And I've Been A Customer For Years...

I need help. Every time I login to my account it takes me "Let's complete your activation" setup screen. The problem is I have been a customer of Public for MANY years and now there's no other option than that screen. I can't access my profile or ...

40$ 30/GB 5G speed back to school promo

I see this promo is only for new activations. Will there be any sort of similar deal that anyone knows of that will be for existing customers coming out?

Resolved! Will my rewards transfer if I change my plan?

Just wondering if my rewards from loyalty and auto payments will transfer if I upgrade my plan. I dont wanna lose my rewards.

Poor network service

Hello,I work at L4K 1J5 and the cell service is really bad. This is in a pretty well populated area too. When I was with Fido, I normally had full bars, but after switching to Public, I have 1 or 2 and often have people complaining they can’t hear me...

What is wrong with login

Topped up my account last week. Available funds are there but my account is suspended and there is no help from anyone from public mobile. What a mickey mouse operation. edited by computergeek541: inappropriate language removed

Porting out problem

I am trying to port out while out of country. I cannot recieve a sms message - is it possible to have it sent bybemail

Thanks for everyone that tried to help

Transfer number not working when activate new plan

My daughter opened up a new plan in public mobile app. She completed the first 4 steps (and I can see the charge to my MasterCard) but the Transfer number step takes forever. It has been more than a day and we still don't know if the number transfe...

Is 5G Auto not the best network selection for 3G plans ?????

duplicate thread

Refund

Hi,I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?Thank you, @CS_Agent

Recent number ported from Bell

Hi folks,Recently ported a number from Bell to PM. It's an IPhone 8 Plus if that makes a difference.The phone can receive and make telephone calls. Public Mobile is listed as the carrier in the top left of the phone and in the Network Selection sec...

Referral code

I signed up with a friend’s referral code but I don’t see any credit under my rewards. What do I do?

Delete credit card

Want to use only vouchers for payment. How to delete credit card in this new system?

Website circular can't activate

I can log in...takes a long time. Select to continue to activate. Takes me right back to logging in?Am I doing something wrong?

eSIM failing

hi there! trying to set up my dads new public mobile account - all steps seem to have gone smoothly - except that the esim has failed? followed some steps on here that I saw to scan the esim QR code from the welcome email - has not worked - phone kee...

Unauthorized Access

Hi, there,I cannot log in to my account, always get the error message "unauthorized access".My phone number is (647) xxx-xxxx, and the email address for my account is xxx@xxxxxxxxx; pin xxxx. it's a $25 plan, opened on Dec 3, 2021. latest renewal day...

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