Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t update my payment info. When attempting to create a ticket, I get an error message. @Support
I am new to Public Mobile and looking to switch from another provider, but I'm a bit confused. Do I need to purchase a physical SIM card to switch my number to Public Mobile, or can I do it by purchasing an eSIM?Thanks, in advance for your help.
Hello I just bought a new SIM and now I am unable to actiivate it. I am unable to receive the 6 digits code to activate my SIM.The sim card # is 8912230000xxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
Good Morning, I'm trying to activate a new physical SIM as my phone seems to have stopped recognizing the old one.I've ordered a SIM online and it is now in my possession. I'm trying to activate it now but the instructions to do so appear out of date...
Hi, I recently upgraded my plan to the $45 one. I am just looking over my visa and see that i was changed 3 times! This is making me want to change service providers. Also, there is no other way to get in touch with anyone on the phone or is there? O...
My father lost access to his email account and now he cannot authenticate his login. He wants to change his email but without logging in it isn't possible. How can he reset/change it?
Morning again, When I got my original account my autopay was sent up for I believe the 21st or so of each month. My credit card was just charged and it's the 14th. I have been finding over the years, maybe even months, that payment is continually tak...
Morning, My account says that my subscription has "ended" yet I have autopay on. It doesn't give me detailed information on why I'm being cut off. Been with PM going on four-plus years. Please help.
I can’t connect with data in Las Vegas. I see E where I usually see 3G.
Hi, I just signed up yesterday everything went smooth as far as porting goes and I'm up and running.My phone is an S20 Ultra with the correct firmware required and confirmed working by others users.My question and suspicion is the sim card. I bought ...
I already had a subscription but my credit card was changed, I forgot to update my account before it deactivated my plan. Today I wanted to subscribe and get my number back, but whenever i tried to put my sim number in it kept on saying invalid.How d...
Hi there,I recently switched to Public Mobile with the e-sim option. My old phone number has been successfully ported. However I am not sure why it still shows the phone number assigned by Public whenever I send text messages to anyone, instead of s...
Hey, I have a terrible experience with this phone service. I purchased a physical SIM on sept 2 to be delivered to my address but till now I still have not received my sim. I had more than 30 messages back and forth with agents and all they told me t...
Same error for me. Always xxx error Even on app or on web when i verify the IMEI.
Hi I lost my phone. The new one is in the email. What's the best way to get a new SIM card with my existing number?
My wife's phone number has been disactived due to the payment plan and we forgot about renewal.Her phone is not receiving any message hence we cannot sign into her mail, nor bypass the TOTP. Hence she cannot pay her bill. Can any moderators contact m...
I recently transferred my phone number to Public Mobile. Everything works fine, except can't send or receive SMS or MMS messages to or from other phones with different providers, except Public Mobile.
hi, my mom’s phone seems to think it is in the US. It is currently in North Vancouver. we’ve had a family emergency, my grandmother had a severe heart attack. My mom lives in Vancouver island and rushed to the ferry to get over to the mainland ...
Hi I have been charged 3 times in total .every month $19.00 plus hst Plus Plan fee $27.00 in October 1st 2023,September 1st 2023,and August 1st ,2023My question is why! i have been charged extra $19.00 every months thanks
I entered my New SIM Card info & selected a 204 Manitoba number,... It immediately said,... There was a problem to contact customer support.Help
Why is public mobile website soooo slow on my computer.It also keeps bumping me out.
Hi, looking for some help here. I purchased a 1gb canada data add on and was charged $15 plus tax to my card but what I received was the 15 day US talk and text package instead? This makes no sense as at first I thought I may have selected the wrong ...
Hi. My girlfriend transferred yesterday his number from chatr, old chatr sim is not working anymore and now she can text messages use internet from public mobile sim but she can’t call or take the call from other number. Maybe someone knows how we ca...
Hi, I tried to transfer a landline number to a cell phone with public Mobile services. I have paid and am receiving emails welcoming me to public Mobile, but I can't use the cell phone with the public mobile Sim card. I think the problem might be tha...
Hello,I moved from the physical SIM to eSIM (it happened a few weeks ago)After the activation, I paid attention to that I could receive but couldn't send SMS messages.I checked in my device the SMSC number, and saw the number was not available.Then I...
Hi, can you please process my refund. Wasn't able to sign up because of trouble with the e Sim - I may have used the wrong IMEI . Will reapply 1 month later.Thanks
If I change my plan to CANADA-US for several months can I change back to the $25 subscription I have now?Will I loose status I have now? credits for refurrals, year credits, auto payment etc.
Another bad experience here on the "Mr.Roboto" run website of Public Mobile. I bought a dual-SIM phone, and need another SIM card. When I tried ordering it, message: "oops, something went wrong".What's the problem today?? Maybe it's time to switch ba...
Hi, I'm new to this so hopefully there is help. I selected a 1GB canada add on for $15 but when the order processed I got a 15 day US roaming talk and text add on. I would like to get this fixed please.
How do i change my credit card informationI keeping getting error message and to try agian for two days now
