Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I lost my phone a couple of days back and am in the process of getting a new sim card but I want to keep my old phone number. Can you please explain how I go about this?
I ordered a SIM card on may 1, still haven't received it after 12 business days. Can someone please tell me when it will arrive?
I've been using the $15/month 3G plan for two years. I thought i'd switch to the $40/month 4G plan to see how it runs, and the internet is about 10 times slower. If I run speedtest I only get 2mbps download. For those using 4G, what kind of download ...
Does public mobile have an option for debit card payment?
When I attemt to place a call,or my husband attempts to call me from his phone....a voice recording says my account plan does not include a US roaming add on.I do not have any add ons and do not want any.So why is this happening?This is my fist prob...
Can i make a payment arrangement
Ordered a SIM card on April 27 haven’t received it yet
Would it be possible to sent an email notification like 7days and 2 days before an account get disabled? Just got surprised out of the blue for my mother in law account I help her manage. E-Mail notification would be very useful.
On April 21 st I ordered the sim and the phone. It suppose to take 5 to 10 business days. Today almost one month later it is not delivered . Please help PUBLIC MOBILE.
I've tested my sim card with another phone and it does the same. My phone has money on it. I've followed the bots advice and it's still not working Please advise what to do.
Hi. I place a SIM online order on May 2, 2023 and received an order number were it says SIM will be delivered within 5-10 business days. Todays is May 16th and I haven’t received my order.
I am going away for a month and a half, i want to pause my service but do not want to lose my number. Can anyone assist me
I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me
Every time I make a call, my line is filled with static and there isn’t a constant clicking. texts are slow to deliver and I have only one bar of coverage.I’m on the 4G network and live in a major city in Alberta.Anyone know how to fix this?
So apparently, you have to contact customer support through a community private message? What do you do if you don't have access to messages? I can't send or receive. I want to inquire about a refund for a useless roaming add on I bought that didn't ...
Hello. I've been a Public Mobile customer for almost 11 years (G- Band, ZTE N762). When Public was bought by Telus, I bought the Motorola G and signed up for the Legacy plan: $120 for 90 days of unltd province-wide talk, 12GB of4G data, and unltd te...
I set up an account for my aunt in Long Term Care, with a flip phone so her friends can call her and she can call them. I get a panicky call about once a month because it's beeping and words are on the screen (today it's a notification that her minut...
I’ve cleared the cache and cookies before trying to log in, I’ve typed in the password and didn’t copy/paste it, I’ve tried using a new incognito window in Google Chrome. It’s not working
Hello!I don't know what to do, every time I try to make a call I am unable to. I keep getting this:"6ut1 the number you have reached is not in service"
lost perm access to email. wants to verify me via email? unable to login refill account or update etc
I have public mobile sim card in my phone now.You sent me a PUKMy phone did not unlock, I was told I had to contact other carrier witch I did they gave me a valadation Code, that would not work because I have ended my account with them and have your ...
If I purchase a US roaming package on Saturday May 20th, will it end on Saturday June 3rd or Sunday June 4th?
I can't receive or send txt msgs with attached photos
I can’t access my account page it says it is down for maintenance
Hello,I paid my monthly payment just today for my pre-paid plan. How can I get refund if I don't want to be a customer of Public Mobile any more?
Why am I now using too much data? I have not changed my usage.
Tried to port my number but missed my text from shaw. Now I don't have old sim. Is there any way to still port my number?
I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?Thanks!
Hello! I got an offer via text to upgrade my plan a few months and it still did not upgrade to 15g of data. I am wondering if someone from Public Mobile support can help me??
Just ported my number and could not receive calls and texts either.
