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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29154 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40868 Views
  • 185 replies
  • 29 Bravos

Hurricane fiona

I’m out of data no power need help to communicate can’t add data took my money out of account for storm in power outage area till Wednesday night plz help

jana8999 by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 1 Bravos

Resolved! PAYMENT ISSUE

My renewal date is 26th of the month. I bought and started a US roaming package on the 23rd. I returned to Canada on the 25th. I received no “heads up” text about renewal on the 25th as usual. I’m on auto payment. This morning (26th) my account said ...

jasonevans by Good Citizen / Bon Citoyen
  • 1002 Views
  • 9 replies
  • 0 Bravos

Resolved! Does Public support wifi calling now, 9/2022?

On a Public website it said:"At this time Public Mobile does not support this functionality.  That being said, your phone may have features that will allow you to call someone using wifi or cellular data."  I'm not sure what date it was posted, but i...

kapukanan by Great Neighbour / Super Voisin
  • 7615 Views
  • 17 replies
  • 1 Bravos

Strange high data usage

After reviewing my data usage I noticed 2 days in a row data usage of 1.3 and 1.4 gb after m. Both days I was at home and on WiFi. Can that be investigated to see what was going on or to dispute?Thanks

Vanja65 by Great Neighbour / Super Voisin
  • 990 Views
  • 8 replies
  • 0 Bravos

can't recieve incoming calls

Hi, I have purchased a public sim card, activated it and transferred my old phone number from another provider to public.But can't receive any incoming calls and verification codes from application

shirin009 by Good Citizen / Bon Citoyen
  • 477 Views
  • 5 replies
  • 0 Bravos

Why wont you let me reset my password

I am very ANGRY right now. I have an account with you and pay my bill online here. But since you reformatted the darn website I had to create a NEW email and password. That was done 2 months a go BUT TONIGHT for some reason you will NOT let me sign i...

DINGDong1 by Good Citizen / Bon Citoyen
  • 986 Views
  • 8 replies
  • 1 Bravos

Resolved! Account websites

I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with commu...

noaccountpls by Good Citizen / Bon Citoyen
  • 2226 Views
  • 7 replies
  • 0 Bravos

Resolved! Dara not working

My data is sudde ly  not working, it says  sign into network

Felixbthe1 by Model Citizen / Citoyen Modèle
  • 1072 Views
  • 7 replies
  • 0 Bravos

trying to submit ticket to resolve US Data add-on not working

My kid is in the Sanfrancisco USA and the PM US Data add-on does not work.  She had the same troubles two months ago when she was in Atlanta.  She has done all of the basic stuff trying to get onto T-mobile network but it does not work.  Please help....

blainewa by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

P. E. I. Mobile Data - Hurricane Fiona

With Hurricane Fiona having knocked out power in Prince Edward Island, we may be (according to Maritime Electric) without power for days or even weeks & no WiFi...so we're all relying on mobile data for everything. TELUS, Koodo, Rogers,  Fido Mobile...

JeffDoc by Good Citizen / Bon Citoyen
  • 2590 Views
  • 20 replies
  • 4 Bravos

Resolved! Phone lost

Got new sim card how do i activate.

Jay25 by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferred number from Fido, call/test out only

I processed a transfer phone number from Fido last nigh. After 24hours, the number is showing on both Fido and Public Mobile. With Public SIM, call/text out only, when I called the number the phone with Fido SIM rang. Call Fido more than half day, no...

SL1221 by Great Neighbour / Super Voisin
  • 1059 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM PUK Locked

Hello, my current SIM is PUK Locked and I need help with this issue. I have 10 tries. Thank you. 

Oravka22 by Good Citizen / Bon Citoyen
  • 2011 Views
  • 10 replies
  • 0 Bravos

Resolved! I

I am an existing customer and my plan renewed today already but I want to change my $50/month plan to the $55 /month  for 4g speed and 20 G data. How can I add the $5 to upgrade now for this new month ? 

Crsue1973 by Good Citizen / Bon Citoyen
  • 751 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant access account due to old email and new account system

So, I've been a public mobile customer for almost (if not) a decade. I used to have my account linked to a school email that I now see has been deactivated. With the new system that was put in place, I'm unable to create a new MyAccount account, and ...

bradseward by Great Neighbour / Super Voisin
  • 795 Views
  • 9 replies
  • 0 Bravos

Resolved! YouMail app for voicemail due to need to block certain caller

I would like to have my voice mail removed from my account and have conditional call forwarding enabled to have my calls forwarded to a YouMail number...I would like to know how to set this up, as I continue to need to block a number but have other c...

pdolphin by Good Citizen / Bon Citoyen
  • 1741 Views
  • 10 replies
  • 0 Bravos

Resolved! help

I can't sign in to my account

Gearld-1954 by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

Plan Change :

Hi, I recently changed my plan from a 3g plan to the 6gb plan for $45.... The change was made a few days before the end of the billing cycle.  I noticed my plan rolled over to the original 3g plan Not the new plan that I requested.  I'm not sure how ...

Danimal35 by Great Citizen / Super Citoyen
  • 1507 Views
  • 20 replies
  • 0 Bravos

Resolved! Number Porting and Activation

New to PUBLIC. Followed steps in the SIM card folder. During activation.publicmobile SIM card was already in phone and original SIM card from previous provider was removed.The number was PORTED to Public and all features work (except can only text to...

markmac9999 by Good Citizen / Bon Citoyen
  • 1403 Views
  • 12 replies
  • 0 Bravos

Resolved! Change Email Address

I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process! 

PierreWaite by Great Neighbour / Super Voisin
  • 917 Views
  • 5 replies
  • 1 Bravos

Resolved! Referral reward taken by kiosk worker

Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...

TroyM by Good Citizen / Bon Citoyen
  • 2656 Views
  • 26 replies
  • 1 Bravos

Data not working.

Just returned from USA where I used a US sim. They had me download a file to get their  data working. Now I have put my public mobile sim in and data does not work. I have restarted the phone and changed the apn to SP.MB.COM and still no luck. 

lmeldgard by Great Neighbour / Super Voisin
  • 759 Views
  • 8 replies
  • 0 Bravos

Spotty Coverage

Hi..Happy Public user for many years. Despite being well within the coverage area , I have issues connecting at times at my home. Away from home,  all is well so clearly I'm in a bit of a dead spot. A neighbour is a Telus customer and usually has 1 b...

Woomera by Good Citizen / Bon Citoyen
  • 994 Views
  • 8 replies
  • 0 Bravos

Resolved! Do not receive SMS text to validate the transfer

I just activated SIM card to transfer existing phone # to public mobile. The activation is successful in summary page---Congratulations Zhen!Your SIM card is now active on Canada’s largest Mobile Network"--But i do not receive SMS text per "Public Mo...

causacn by Good Citizen / Bon Citoyen
  • 2078 Views
  • 16 replies
  • 0 Bravos

Resolved! CREDIT CARD MISCHARGE

I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?

Pentico by Great Neighbour / Super Voisin
  • 890 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile Refer a Friend Promo - $25 or $35?

Public Mobile recently sent this text about a $25 refer-a-friend promotion.  ($5 each month for 5 months).Will my friend still get the initial $10 bonus plus the $25 for a total of $35?  Or just the $25 during this sale?

Screenshot_20220924-112726_Messages.jpg
s_shard by Good Citizen / Bon Citoyen
  • 2069 Views
  • 8 replies
  • 0 Bravos

Resolved! Public mobile customers to be moved to lucky mobile

I went to get a SIM card from the place I always get a SIM card from and they told me that they do not sell public Mobile SIM cards anymore and customers are going to be moved to Lucky mobile is this true?

spetz by Good Citizen / Bon Citoyen
  • 1904 Views
  • 15 replies
  • 1 Bravos
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