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Applying pre-payment to finish account change not working

amlesser
Good Citizen / Bon Citoyen

I'm trying to switch my plan to the new 15GB/$40, my CC was changed the $42 and displays $40 available in account.  When I try to complete my purchase to finish account change it fails.  Is this still related to the website issues today that now seem to 'be resolved'?

6 REPLIES 6

darlicious
Mayor / Maire

@amlesser 

I would say it's related to the outage. Wait an hour and login using secret/incognito mode and try again.

amlesser
Good Citizen / Bon Citoyen

Roger's is brutal, no thank you.

amlesser
Good Citizen / Bon Citoyen

amlesser_0-1667535636643.png

 

amlesser
Good Citizen / Bon Citoyen

I clicked 'Change Plan Now'.

amlesser
Good Citizen / Bon Citoyen

My account still states the old quarterly plan with $40 sitting in my account.

softech
Oracle
Oracle

@amlesser   did you try to click "change plan now" or "change on renewal date"?

 

if you clicked "change plan now", PM would charge you the new plan amount and start the new plan immediately

 

Try to login with Incognito mode again, check the Plan details to see if you have the plan you have now.  Also check  Payment History and see if PM charged the $40 and how it was used.  Post us screenshot if you need us to confirm 

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