Still can't login

[adsnstufff]

I am still having issues getting into my account.  Error message below.  I have cleared my browser data and cache.  help !

[dgleba]

I can't login. This cell service no longer works for me. Slow. no help. can't load web pages. 

[Meow]

Correct, service is not restored. Very bad for PM image 😭

[EdN]

Same here, chatbot says account updates unavailable 

[adsnstufff]

Seems like it

[adsnstufff]

ok thanks.  I will wait it out.  I wanted to check if my plan switched worked, i have time until my next renewal

[softech]

@J_PM 

is the site down again?  seem like we all got the same error   😞

[kb_mv]

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@adsnstufff wrote:

I am still having issues getting into my account.  Error message below.  I have cleared my browser data and cache.  help !

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@adsnstufff There isn't much you can do, it appears that it is down for some reason. What do you need to do? You can contact a customer service rep for help:

1. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.