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App login

Melissa76
Great Neighbour / Super Voisin

Hello....I cannot log into the app to purchase a sim. I have tried uninstall, clear cache...desktop site. Nothing is working 

3 REPLIES 3

Melissa76
Great Neighbour / Super Voisin

Also my just while trying to help accidentally downloaded the esim to his phone....now I cannot add it with the QR code. 

Melissa76
Great Neighbour / Super Voisin

It's a Google pixel 6a....husband has the same phone...his works fine. Updates are done reinstall done. 

BKNS27
Mayor / Maire

@Melissa76 

Is your phone up to date on the iOS/OS? tYry uninstalling the app and reinstalling it?

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