[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Order a new plan, need SIM card right now
Hi,I just purchased a new plan, but I need the sim card this week. However, the sim card shipment happens next week. Is it possible to get the sim card this week? Can I go to a store to pick it up?Thanks,Howie
New 90 day offer @ $40
Hey community,For anybody that has lamented the $40 30 day plan that has been offered to new customers, this may be a compelling offer on a 90 day plan, for all customers. Just be aware that if you are on a 30 day plan at the moment that you pay ever...
I accidently delete esim without approvment before what can i do
Hi, I am new costumer. I try to transfer my phone number from old service, telus to public mobile. I have never get approve esim card yet. Looks like my esim card for public mobile does not stay in my phone as well.what should i do.best
U.S. Roaming Package not working
I purchased a data-talk U.S. roaming bundle and the data is working but I can't make a call.
why is getting support so painful
I have been punted out, locked out and going in circles just to get help. I think bots should be abolished and public mobile security is so bad that even the user can't log in. ugh
Cannot login to self service, cannot create ticket through support chat bot
Hello, I am trying to login to the self service portal. I haven't logged in since the transfer to eversafe ID login process with telus. Now when I try, it brings me to an activation screen and puts me through the process of picking a plan and orderin...
Number transfer
My phone got stolen, trying to transfer my old number onto a new sim. Is it possible?
Community
When i go in the community, i don’t see the envelope icon to be able to chat with an agent??
not receiving the email recovery link
I am not receiving the email recovery link. I am using the email address used in my purchase confirmation.
Resolved! Rewards
Hello, I'm just wondering if anyone knows if I change my subscription early, will the rewards still be applied to my account on my original 30 day schedule?I know it used to restart the 30 days but now that the system seems to have changed, I'm just ...
Can’t login to Eversafe
Hi there,I was with public mobile before the switched to eversafe. I tried logging in but it said incorrect password. I reset my password, and used 2 factor authentication, they send a code to me and I input it. Then it says: Welcome Back:Continue Ac...
Transfer cell #
My condo intercom does not accept my cell #, which is registered at another city. Can I have it registered to my present city , without changing the number
how to apply rewards to bill
My payment is changed from applying the reward to full payment, please change back to applying rewards tor reduce my payment amount. Thanks!
Referral Code Without Sim Card
I just signed up for a plan last week and am still waiting on my SIM card. But my wife wants to go with the plan before it expires today. Is it possible to get my referral code without completing my activation?
Tried changing my eSIM number unsuccessfully, now I have no number and I'm locked out. Help!
Hello, I tried to change my phone number today on my eSIM. It appeared to have worked in the Public Mobile dashboard but I could not make or receive calls.In the settings menu on my phone, it was showing that my eSIM was still tied to my old number s...
Not receiving incoming calls or texts
Just transferred my number to public mobile from Fido about 2 days ago and I’m not receiving any incoming calls or texts. When anyone dials my number they get my old voicemail with Fido. In addition I can’t login to self serve to create a support tic...
Resolved! locked out and need customer support
My fiancee got locked out of her account a month ago and nothing works to unlock it. Every time she tries to get help through the chat she is directed to just log into her account to submit a ticket. When she tries to call to pay her bill, she gets h...
Resolved! Referral Code
I just signed up for an account but missed where I could enter my friends referral code- looking for advice on how I can add this after the fact. Thanks!
Resolved! Leaving the country but want to keep my phone #
Does anyone know the best option to switch my plan so that I can keep my phone number but I don't need data or calling? I'll be gone for 4 months overseas. Thanks!
Resolved! Voicemail
Since coming to the United States we have been unable to access our voicemail or receive phone calls.
Resolved! US talk and Text package not working
I'm responsible for setting up phones for inlaws - I transferred them to Public - everything working.Last week I added a 15day US talk and text package to the phone - but now she is in the US and it's not working. I can't speak to her because she do...
Resolved! Updated to New Plan 20GB $34/mo - Rewards system changed?
Hi, I recently changed my plan from the $40 15GB LTE 30 day plan to the $34 20GB LTE 90 day plan.I noticed my loyalty pay, refer a friend and pre-authorized payments did not apply on the plan change. I paid the full $102 for the 90 days without any r...
Resolved! Unable to log into Public Mobile Account
I signed up for a phone number on Public Mobile 5 years ago for a lift station in our development. It is used in case of any emergencies such as a shut off or loss of connection at the lift station.The last time the account was logged onto was March ...
Resolved! How to upgrade plan for others under my account
How can I upgrade the plan for others under my account?
Resolved! Unable to access account
I am unable to access my account. I go to login and when I do it just takes me back to the main page, unable to access my account. Sometimes it puts me through an endless loop of signing in and putting in a verification code. I've tried clearing my c...
Resolved! does referral discount change with change in subscription?
I originally purchased the phone plan using a referral code. The person with the referral code has upgraded their plan. I would also like to upgrade my plan. By doing this, does it change the referral discount?
Resolved! Can't login into just created account
I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.But this self-ser...
Urgenr
Hello,my data is 5g speed bur idk why i can’t even use it and i can’t log in to anyapp it really slow. Can you check what happen
