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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1582 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30041 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41846 Views
  • 185 replies
  • 29 Bravos

Resolved! Can't access my account

Hello, I have a big problem I missed my payment and my phone was shut off. Its been so long since I needed to log into Public that I forgot my password. I reset my password for Public Mobile but it wants to send me an email to authenticate me. But th...

Niki_Morgan by Great Neighbour / Super Voisin
  • 941 Views
  • 8 replies
  • 0 Bravos

5x5 referral reward

Hi anyone know where the 5x5 raf rewards are for the promo in august? I thoughy they were suppossed to be given out the first week of the month 

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 538 Views
  • 4 replies
  • 0 Bravos

Payment isssue

Hi there, I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig 

Pcampbell91 by Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 0 Bravos

Locked out of account

I have to renew my plan at the earliest but I cannot seem to log into my account . I also cannot change my password as it is not sending an OTP to my email address. What do I do as my account will get deactivated if I cannot renew it soon ?

Shdcost by Great Neighbour / Super Voisin
  • 433 Views
  • 5 replies
  • 0 Bravos

Resolved! Data being used

I just noticed on my account that 484.07MB of data is used since yesterday when my plan renewed (sept 7). I didn't use that much data, if any at all. And when I go to view usage history, the last 7 days shows 0.24 MB used. And when I filter and use t...

kayla87 by Good Citizen / Bon Citoyen
  • 456 Views
  • 2 replies
  • 0 Bravos

Resolved! Cellular Utility Bill

UPDATE! I FOUND ANOTHER POST ADDRESSING THIS ISSUE. THANKS ALLHow can I access my cellular utility bill? It is not enough to see my history of payment. I need a utility bill with my name and address on it as proof that I am me and I live where I clai...

Chickadee by Great Neighbour / Super Voisin
  • 634 Views
  • 3 replies
  • 1 Bravos

Can public mobile unlock a sim carrier locked phone

Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...

SakMK24 by Great Neighbour / Super Voisin
  • 804 Views
  • 7 replies
  • 0 Bravos

Porting over landline

Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem? 

Juji13 by Great Neighbour / Super Voisin
  • 1016 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting BELL landline number to PM

I activated a new SIM card yesterday evening with Public Mobile. I took a temporary number to make sure all went through okay. I then did the phone number transfer… I filled the form out, but one part was iffy. The “first name” is where I had the pro...

TMS by Model Citizen / Citoyen Modèle
  • 1760 Views
  • 10 replies
  • 0 Bravos

Payments

Hi,I changed the plan but they charged me twice please let me know 

Iqbal0308 by Great Neighbour / Super Voisin
  • 608 Views
  • 6 replies
  • 1 Bravos

Working phone list gone

Hey guys there use to be a list of phones that work with public but I can’t find it now. Any idea where it is? Thanks 

Resolved! No minutes

My plan renewed today and I am supposed to have 100 calling minutes but when I log in to my online account it states all my minutes have been used when in fact I did not use any. Any ideas why this would be happening?

Lconnolly by Great Neighbour / Super Voisin
  • 465 Views
  • 3 replies
  • 0 Bravos

Activation

new number not work

kidea by Great Neighbour / Super Voisin
  • 569 Views
  • 6 replies
  • 0 Bravos

No Outgoing calls or texts

It's been 2 weeks without service. First it was any service, now 2 weeks later its outbound issues. But taking money works great. Is anyone able yo fix my issue or should I be switching?Does not work in other phones and have done updates and restarts...

ddelta07 by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 0 Bravos

Resolved! Service

Can not phone because it says “no service” on the phone screen. I have checked my account it is alive and up to dateMy other phone has no problems and I can use it all the time Any ideas? Need to get it fixed asap since my wife is using the phone. 

Toy by Good Citizen / Bon Citoyen
  • 1008 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment problem

Hi there, I used to have 8.5 GB at 3G Speed and it was not enough for me! I upgraded to 10GB at 4G Speed and it was the same thing it was done one week a head my next payment. Any recomendationThank you  

MariamYH by Good Citizen / Bon Citoyen
  • 1227 Views
  • 11 replies
  • 0 Bravos

Resolved! port request fail

I am attempting to port my pub mob number to my new telus phone / plan.  Telus has sent several requests for port approval, i receive the sms port approval request from pub mob and respond but the number has not been ported after several attempts / d...

Resolved! Problem finding 12 digit code from the gift card

Hello, Today I bought a $20 Public Mobile gift card from a local Shoppers drug mart, however, I couldn't find the 12 digit number voucher on the receipt. I asked the cashier and she couldn't find the number either. She said that there's no number sho...

rinlapas by Great Neighbour / Super Voisin
  • 3106 Views
  • 11 replies
  • 2 Bravos
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