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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is the Public Mobile website not working properly?

I can't seem to access my account. Whenever I enter my information and hit "sign in" the website takes me right back to the sign in page. Anyone else experiencing this?

Resolved! Unable to login after multiple successful password resets.

So I m having a bit of an issue, my phone was cut off yesterday because I forgot to input my new CC details when I changed my CC, my fault. When I went to log in yesterday I realized I forgot my Public Mobile account password, so I did a password res...

Resolved! I was not given autopay and loyalty rewards last pay period. Why would that be?

Resolved! ADDON-200 MB Data not showing in My account

I've redeemed 5 points for ADDON-200 MB Data and i received a confirmation e-mail on October 19 that it might take 24 hours for it to take effect. I haven't used my data since then as it was turned off and am using wifi only. Checked my account today...

Resolved! New credit card not received yet. Old one deactivated. My payment due in 2 days. What do I do?

Refund for unused months

Hello, I've had pre authorized payment for over 1 year in 2021 while I was away from Canada and not using my service, is there a way I can get a refund on that?

Resolved! 4G plan

I signed p for 4G plan. but still shows lte.

Resolved! Find My People Doesn't Work When Data Runs Out

I got this phone line for my son, for emergencies and to know where he is when he goes out biking/rollerblading with his friends. I only got the 250 MB deal, so he went through the data within a couple of days. Now, I can't locate him using Apple's F...

Unable to receive text messages for two-factor authentication

Hi all, I've been having issues receiving any texts for two factor authentication on any of my accounts that have this phone number. I recently (Oct 9th) switched to Public Mobile and have been very happy with it aside from this issue. My number was...

Resolved! Credit card payment

We have a new credit card with the same company. Does automatic payment just switch over or do I need to give new credit card number. I don’t want to give this if the site isn’t secure. Thanks, judy

Resolved! iPhone XR SIM Card/PUK Locked

Hi, I was messing around with my iPhone settings (something I probably shouldn't have done) and wound up (seemingly) locking myself out of my iPhone. I am getting the following prompt: Unlock your SIMSIM Card PUK LockedEnter Puk for SIM Card I bought...

can not change password

there is always an error accur today when I reset password.

Resolved! Registering A new Sim under existing account

Hi Public community is it possible to register a new sim under my current account as opposed to registering a whole new account? thanking you in advance

Resolved! Email block and forgot password

Hello, I forgot my password and my email is blocked, I cant have access to my account so I can make a payment.

unsupported SD card

Resolved! Forgot email

Hi, I forgot the email address I used to set up my son’s account. How do I find what email I used

hi I can´t send SMS international

I HAVE SERVICE, I CAN SEND AND RECIVE LOCAL SMS, BUT WHEN, I WANT SEND INTERNATIONAL SMS, THE SENDER NUMBER, DOES NOT RECEIVE THEM

Resolved! Should I switch to the new Public Points Rewards?

Currently I have a loyalty bonus that saves me $5 per month, so is it wise to switch to the new Public Points program? thanks

Cancel my account

I am out of the country in Mexico and would like to cancel my account ,my PM number doesn’t work in Mexico. I can not log onto my account starting with user name , I am not receiving the 6 digit code to reset my user name or password . I would like ...

No service

I just registered my new sim and have no service. I cannot reply to my previous servers email consenting to transferring my new number amd cannot sign in to my new account. I have not received a confirmation email from Public Mobile yet either

payment issues

My Visa Debit is brand new and i triple check to make sure everything is right. They wont take my payment. keeps saying something is wrong but all the info is right AND the card works on amazon so i know its not the card. going to move to another com...

No Service Error Message - Toronto, ON

At around noon today my service lapsed and now my phone shows "No Service". It doesnt seem like there are outages in the area - anyone else having that? Tried restarting phone a few times, taking SIM out, and changing from LTE to 3G. Still showing "N...

Resolved! Promo data not working?

Spoilerhttps://snipboard.io/jUNGsp.jpg https://snipboard.io/jUNGsp.jpg I just used my plan's data, however I have a promo for an additional 2GB. This would be fine if I could use data, but it's not working. I have a $37.50/mo plan, so it's not my eli...

Bill account number

Hi there, I would like to have my Bill Account No. pls, thank you.And wondering if you have other methods to reach other than dialing #611 and email, such as : customer service line Thank you

Resolved! There are outgoing calls in usage history which I don't recognize

Hi, I was recently going to the country where Public Mobile does not offer roaming, my phone was with me as I was using it solely on wifi. After I came back I wanted to check out new 4G plan, logged onto self serve portal and noticed there are outgoi...

$&!!

Email Verification Process

I cannot access my email to retrieve the verification code. How can I change the email on file?

Resolved! 3G vs. 4G plans

I have a couple of questions about the promotional text re: switching to the 4G plans. My family has the following plans:Me: $35 - 3G plan with 3GB of data17 year old: $35 - 3G plan with 3GB of data + 2GB for life of plan16 year old: $15 - 3G plan wi...

calling outage - British Columbia - October 20 2022

Hi Folks, anyone else in BC experiencing a calling outage currently? Texting works fine but cannot call out, nor receive calls.

Resolved! Activation Troubleshooting Other / Error code 821

Activation Troubleshooting Other / Error code 821How to solve this problem？