Email Verification Process

[NNF]

I cannot access my email to retrieve the verification code. How can I change the email on file?

[hTideGnow]

HI @NNF   Only PM CS agent can help to change your email for My Account

Can you still login with the old email address ?  Please open ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@NNF 

you need to  to contact a customer service agent for account email reset or change 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply