Cancel my account

[Puerto22]

I am out of the country in Mexico and would like to cancel my account ,my PM number doesn’t work in Mexico.  I can not log onto my account starting with user name , I am not receiving the 6 digit code to reset my user name or password . I would like to get access to my account (manage) and cancel my credit card on file to discontinue my account. 

[softech]

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@Deborah2 wrote:

how do you do that

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@Deborah2 do you want to cancel the service or just engage PM support?

to engage PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Deborah2]

how do you do that

[dust2dust]

If you know your 4 digit account pin and if you can somehow dial 1-855-4pu-blic from where you are then you can turn off autopay in the basic dial-in account system.

[hTideGnow]

Hi @Puerto22   Please open ticket with PM CS agent and they will reset the password for you

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. 

start by typing :  Forgot Login Information 

You can then disable Pre-authorized payments once you can login to My Account 

[RossN]

@Puerto22 

you need to  to contact a customer service agent to remove your cc

you can private message them here                               

           check your community envelope for a reply