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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't submit a customer service ticket

I accidentally added the wrong add-on. When I try to submit a customer service ticket I get an error message. I have followed the instructions to reset my cache and even tried logging in on a different computer, but I continue to get an error message...

Resolved! @csagent

I forgot to port out my request before 90 mins what should i do now

Resolved! Help

I can't log into my account, I don't want to lose my rewards this site/ app is not user friendly at all. I need some onein Tech support to help me

Resolved! not accepting my password for communtiy

I had to create a new profile due to the new system not accepting my community login info. Is there a fix for this yet? I am a regular here in the community.

Resolved! Sim offer for $5

Hello ! I understand I may have just missed the $5 offer for a new SIM. We were hoping to get our daughter one for her birthday and have our whole family with PM. Due to the panic in Halifax about the fires, we could not avail of this offer. Any chan...

Unable to cancel a request to port from Bell

Hi,I’m retiring shortly and requested from my company to port my corporate cell number to my personal account. When I followed all the steps, Bell now tells me that they cannot port until PM cancels the request (the number did seem to port but unsucc...

Resolved! Made monthly Payment, service is still suspended

I have made a payment for my monthly plan but my phone number is still suspended. When I logged into Public mobile app, it had me start over like a new customer and choose plan and phone number. But when I entered my existing phone number, it shows a...

Resolved! Phone order

Ordered a phone 2 weeks or more ago haven't received

Resolved! Renewed esrly

Good Evening ModeratorI joined on May 1st. I picked on the day so my payment date can fall on 1st monthlyBut I noticed you charged me one day early, on 31st. Please check why it renewed 1 day earlyand help to move the payment date to change back to ...

Old rewards when switching to new subscription

I currently have $5 in loyalty, $2 auto pay, and $3 refer a friend rewards every month. It's not clear with the new subscription plans what happens with my rewards if I switch. Does the Public Points replace just the auto pay? Do all the previous awa...

3G phone plans

Why have you gotten rid of the 3G phone plans? I was hoping to convert my mom's landline to a more affordable PM $25 plan, but that seems to no longer be possible. I guess we'll go with Lucky Mobile instead. Way to lose a potential customer to greed....

Resolved! Esim never registed and can't access account

I paid for my subscription and downloaded the app. I left the app to respond yes to the koodo text message asking to port my number and when I returned to the app it just kept waiting for my phone to prompt me to set up my esim and never did. After 2...

No referral credit received upon signup

Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!

Getting started

I just received my Public mobile sim card. What do I need to do to keep my existing mobile # when I switch to Public?

Resolved! How to check if porting a number was successful

I am porting my number from voip Ms which is a service unlike any other carriers. I don’t get any sms messages from them. How can I check if my number has been ported successfully??

Unable to access accounts with this new eversafe garbage

Is there someone I can call to cancel my accounts?

Port Number from Koodo Prepaid

@CS_Agent I am trying to port my number from Koodo prepaid.

Cancel

I paid for the $39 plan, but do not need it. I would like to cancel and get a refund.

Resolved! Phone not registered to network

I can't make outgoing calls says my number is not registered on the network systom and just renewed my service

Esim not connecting to network

Paid for 3 month subscription at 1 pm. Since then, network reading as “SOS”, Accepted request to transfer number from previous carrier. Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls. Have lost my pre...

Unable to receive calls

I’ve had a SIM card with public mobile for a few month but have just stared to use it. I’m able to make called with the SIM card, but all incoming calls automatically go to voice mail. How can I fix this?

Resolved! Forgot Referral Code

Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/mont...

My subscription is not working.

I have no pending payments and my subscription is not working. I am able to receive sms to authorize logins but I can’t make nor send SMS and I am unable to make nor receive calls.

SIM card

I ordered a SIM card for my daughter on may 15th and still have no received it. I just wanted to find out what is happening with it. thank you

Resolved! List of phone calls

Hello dear team, I need to have a list with all my outgoing phonecalls from the last 6 months, is that possible? I need them to be able to appeal a case. Thanks a lot!

Resolved! how to call Argentina?

I know I need to buy Add-on but which one?

total monthy fee for unlimited talk and text for canda and USA for 4g and 5g............

I am about to cancel this service. I am asking for a monthly fee fo unlimited text and talk for 4g and 5g for canada and the usa. I own my own phone. i have asked this many times and no replies..............so soon good by ep

Not getting any service

I bought public mobile for my son. It worked first month. Although payment withdrawn from my card it's not working now. He can't sign in to get help from community because the account has to be verified by a code which he doesn't receive.

Login when account is deactivated

This is long winded but I'll try to make it short. My account is temporarily suspended because I didn't pay. I had to make a whole new profile just to join the community. When I try to log in to pay, PM wants to verify who I am by sending a 6 digit c...

PM is BETTER than Koodo

just find out PM has 5G ahead of Koodohttps://mobilesyrup.com/2023/05/24/public-mobile-launches-5g-plans/and therre is still chance our 3G speed plan will go up to 10Mbps, they are considering But 4G plan they are not considering to match Lucky and C...

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