Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my sim card and unable to respond to the consentPlease help
Hi, I've been with public mobile for years now and changed my plan to a 3G plan which started on Aug 22 and now all outgoing and incoming calls are going straight to voicemail. I rebooted my phone, turned my network settings to 3G, swapped my SIM to ...
Still have not received refund for sim card bought thru telus after my online sim did not arrive in mail. Sent photo of receipt already.Furthermore an additional $39 and change was withdrawn from my visa card.. which may have been my bad.how can i r...
Hello! I've upgraded my plan to 4G Aug. 13 but still on 3G. Anyone got any ideas how to solve this? I've submitted tickets. No answers. How do you speak to a "live" customer agent?
I upgraded to 4g on Sunday Aug 21. My account shows that I still am on 3G. What’s going on?
So... I have got the you ran out of data message and my data cut off. But I have been TRYING to keep an eye on it. All it says is I have used 67% of the add on. But apparently somehow it has never updated and I used it all now I've had to buy more ad...
My account status is activated, but still can’t make or receive calls
Hi. I have a problem. I changed my number less then a month ago from a 437 area code (Toronto) to 604 (BC) area code and need to retrieve my old number. My gmail account would not allow me to change my number in my account without entering my passwor...
I just activated my SIM card and paid for my plan on Saturday. I needed to switch my current number from Koodo to Public, so I followed the directions to submit a ticket for an agent to help me with that. It's been over 3 days and I haven't heard fro...
I put my sim card into my samsung s4 phone but it shows at top of screen simm card unregistered. It is a new simm card registered and paid for New public mobile account plan paid for. Any help would be appreciated,
Just looking at my account (first in a long time) and I notice that my addons have a high rate of being used. I cannot find a way to investigate what the addons are that are associated with my account. Can you direct me? Many thanks
Why is my old bell phone number not eligible to port?
When applying on line for a $15 talk and text add-on, is there a way to pre-schedule a future starting date, rather than implementing the change immediately upon payment?Thank you.
As it says: are all your current Add-ons ("free" one-time data bonuses, voice minutes, etc.) kept if you shift plans? Thanks!
Hi there - I was wondering what the process is to cancel service? Thank you
I have the US roaming package and I can receive data but I can not make or receive calls on T mobile or AT&T
I requested a plan update prior to my plan renewal. The new amount was taken but My Plan still shows the old plan and the Data Usage hasn’t changed from 2.08 for months.
Hi there My friend is interested to join PM, so she will get both $25 +$10 =($35) credits for using my refer code, am I right? Thanks
I’ve lost my SIM card…I’m unable to login in account to order new SIM card.
Hello I'm being challenged in the Public Mobile website. When in plan & add-ons an option to change from my current 3G plan,3Gb, to a 4G plan,4Gb, is not showing as a possible option (greyed out, no accept button). Also other options for account typ...
I have 2 accounts/phone numbe that need an address update. Unfortunately when I change the address the city is invalid and not listed on the pull down menu.
Recently had to swap my sim card into my old blackberry and it is asking for a sim unlock pin. Any ideas how to get the pin?
i need a network unlock pin thats 8 digits my imei number is xxxxxxxxxxxxxxx
My plan was due on the 6th thiis month an now they changed it to the 23rd this month how do I contact customer service…. I loss like 2 weeks of the plan !!!
Will my 7 GB data and my 500 LD minutes on my add-on in my account remain in my account after I suspend my account for 2 month. I am out of the country for 2 months. I will reinstate my auto pay after my 60 days suspension.
Help!I need a Customer Support Agent so I can return my defective Certified Pre-Owned iphone. I am unable to make the 'Submit a Ticket' webform work, so the chatbot said to send a Private Message. This is my attempt.. How can I reach a Customer Su...
My plan has unlimited Talk to the US and Canada, and unlimited international texting. I’ve added:1G data roaming,250M data roaming,US Roaming - unlimited text (added twice),1000 US Long distance minutes, US roaming, unlimited talk (added twice) Obvio...
Hi, I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the...
how come it won’t work I just put 45 on it
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