Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It's been five days, and I can't seem to complete my phone number transfer. Can someone please help me with this?
Changed sim card and phone number. Now I am getting a message saying: Not registered on network. I currently have no network service. I tried rebooting the phone, removing the new sim card, but nothing worked so far.
Hello,I signed up for a 4G plan by accident and had to change to a 5G plan, I was double billed and would like a refund for the 4G plan, is that a possibility? I tried submitting a ticket but keepngetting a 404 error.Thanks.-PM
Hi All,I signed up for Public Mobile through the app, and I’m porting my Koodo number (not prepaid Koodo). I used the Koodo sim IMEI and on step 6, I got an error saying it failed to activate. I cannot go in further. I did not get a welcome email wit...
Hello There I ordered a sim card on March 14, 2023 and it has never arrived. Could you please look into it? Order number was 330293. Thanks!
I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get...
Hello,I was not able to port my second line from Koodo to Public Mobile. Everything I've tried didn't work. When I try to login into my PM account my password doesn't work. Please help me
I subscribed and ported my number from Zoomerwireless to Public Mobile today around 6p.m.The profile shows my number correctly within an hour. I was able to call, but when I called the number, it said the number was not assigned. The data is working...
@CS_Agent Moved sim card to an iphone 8 which states that the carrier is public mobile, however when inserting sim it states "SIM not supported". Please help
I will have a trip in US. Is it free for the phone call and text in US? How much to charge the data if use roaming?
I just purchased the plan with 1 GB of data per month, before I was using free addons and it was working butnow I don't see the LTE when I turn it on. Tried turning data off and on, restarted my phone nothing changes. It shows up on my acct as activ...
Hours later, subscription unrecognized, even though I have email verification, app stuck in subscription permanently, online not recognizing my passwords no matter how many times I create a new password, or use incognito mode, old phone number still ...
Hi there @RogerPete,Unfortunately, as of right now, Public Mobile can not be used outside of Canada. When travelling internationally, you can rely on Wi-Fi or pick up a local sim card at your destination. Hope this helped.Regards,Abheer
I recently discovered the 2 dollar autopay discount isn't applicable any more. So how do I disable it?
I can't receive calls because callers in Canada get the message that my plan does not include a US Roaming Add on. I don't know how to fix this.
Hey folks!So last week I decided to see if there were new deals on plans and I found one I want to change to. Decided I’d have it set to change on renewal date but since I’m running out of data and renewal date is some time away, I’m wanting to chang...
I've registered a new profile, but didn't finish activating the 1st time. When I login I get the choices to complete activation or go to login page. When I click either i get the login page, but my credentials don't work on the second time. Only t...
I'm a new activation and ordered my Sim via mail because it said 2 days delivery. Now I see my Sim won't arrive until Sept 5th. I just ordered it yesterday. Can I cancel the order and pick up my Sim instead? If not, is my account not billed until act...
I just started a new activation on Aug 18. $45 for 30gb data. I see now they have a promotion for $40 for 30gb. I am still waiting for my sim card in the mail. Do you think I'll be able to switch the promotion plan when I setup and port my number ? I...
Hi Team,I am using your e-sim and I wanted to know if I can use your sim internationally.I am traveling to India and wanted to use the services for calling within India. Let me know if I am able to use Public Mobile there and if yes, what are the cha...
I have paid for Public Mobile, $45.00 for a month of service with esim, and yet, the system get this error to create my account and activation
Hello, I am new here and would like to get some help. I tried accessing my account profile in the PM app but it always asks me to select subscription plan. My plan was already activated by the company agent and all I need is to see the balance and ...
I am a new customer. I am unable to activate my subscription
Hello I am in good standing with my accounts legacy rewards status. I have the idea to change my plan today. If I change to a new plan, will I retain my legacy rewards status? I am asking as since it is phased out completely, reading plans that a...
I want to subscribe to 30gb plan for $40. when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I have tried another card, but same error come...
I have a Referral here and I'm trying to access the Account since they haven't been able to sign in for months and they are here for assistance with it since they gave up. I sign in using the Correct Email + Password and it says 'Exceeded the number ...
My previous phone just died and I have a used Samsung Galaxy s8 from my son. Will it work on the new Canada/US plan - not the 3g addon plan, but the $50 40Gb plan? I guess Samsung removed the VoLTE on/off selection in the settings and it is supposed ...
On the "our subscription plans" page i see a plan for 40 GB Data at 5G Speed for $45. When i login to my account, it only shows me 4G and 3G plans. I am in NL if that makes any difference. Anyone have any suggestions?
I thought I suscribed to Canada US plan 45$. My new cycle started today. It does not mention Canada US. It only includes 25gb. How do I know which plan this is?
I need to change the payment method, but I can't log in to the account.
