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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1768 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3490 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32935 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Resolved! Call forward

HelloDoes the new 15 gigs 4g $40 plan allow us to call forward to another phone number?  If so, how do we do this?

mixim10 by Good Citizen / Bon Citoyen
  • 835 Views
  • 4 replies
  • 0 Bravos

dose Public mobile outsource their customer service job?

dose Public mobile outsource their customer service job?Every time I email my  problems of Public mobile , I felt like there is 2-level customer service. Basically, the 1st level CSR has no knowledege on the service, they are talking useless/unhelpfu...

chch518 by Great Citizen / Super Citoyen
  • 899 Views
  • 9 replies
  • 0 Bravos

Service

I had no service for 3 days I reset my phone put on airplane mode I try everything and still get no service was only able to use my wifi but data wouldn't work at all. Can I have a credit back for my 3 days with no service please 

Sugapoon by Good Citizen / Bon Citoyen
  • 615 Views
  • 7 replies
  • 0 Bravos

My plan has not been changed!

Hi, I switched to the new 40$ 15gig 4g plan to go into effect on my renewal date and the change didn't take place I'm still on my old plan yet I was charged git for on the new plan!

shelby72 by Good Citizen / Bon Citoyen
  • 832 Views
  • 9 replies
  • 0 Bravos

How to refer a friend re: new promotion

I received a promotion via text re: Get 15GB of 4G speed data for $40/month on October 31. I replied YES via text on November 2 to be added to my plan on my next renewal date in December. How do I check or verify this? I was a bit skeptical re: text ...

marwan by Good Citizen / Bon Citoyen
  • 506 Views
  • 2 replies
  • 1 Bravos

bonus add on disappeared

I had 2GBFiona add on after the hurricane. I have not used the data, but the add on has disappeared. I still have the bonus add ons from last christmas, but this one is gone.  

cheddarmoon by Good Neighbour / Bon Voisin
  • 567 Views
  • 2 replies
  • 0 Bravos

Speed remains at 3g

My data speed remains capped at 3g(1mb/second) despite being on the 4g plan for 6 days now. Does something different need to happen?

kmvmacdonald by Great Neighbour / Super Voisin
  • 373 Views
  • 1 replies
  • 0 Bravos

What is going on

What happened one minute I,have voicemail then the next its gone! My signal strength is terrible what has happened?

Sbarlow69 by Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 0 Bravos

I put the wrong email adresse

I do a mistake on my email:xxxxxxxxxxxxxxxxx but when I do the activation  put by mistake  xxxxxxxxxxxxxxxx I want modification my plan but I cannot do it now. Please help me

password and email

My password and username is still now working after reset and it showed service error how can I activate my plan ?

hemjhaveri by Great Neighbour / Super Voisin
  • 395 Views
  • 2 replies
  • 0 Bravos

set up esim

hello, how to set up my current sim card to esim on my iphone Thanks

HM01 by Good Citizen / Bon Citoyen
  • 747 Views
  • 2 replies
  • 0 Bravos

Smart Switch

This is where I fail in the tech savvy department......so before I destroy the "new" A11 the M-I-L just bought can anyone recommend a smart switch app to do the data transfer from her LG G3 to the Samsung A11? The LG phone is compatible with Samsung ...

Payments

Can I get a addon without the pin 

Alikatt80 by Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 0 Bravos

Resolved! 4G capped at 3Mbps?

I upgraded to the 4G plan recently. I was hoping it would be much faster but it feels identical to the 3G speeds in all browsing, video, music etc.. Multiple speed tests show it is being capped at 3Mbps download limit. According to this https://produ...

silversurfer by Great Neighbour / Super Voisin
  • 1259 Views
  • 4 replies
  • 0 Bravos

Why was the plan change I approved by text not applied?

  A text from Public Mobile offered 15GB data at 4G speed, effective November 2. I replied YES to the offer. Public Mobile did not change my plan. I cleared my cache and refreshed everything on my account page, but my old plan is still in effect. If ...

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phogan by Good Citizen / Bon Citoyen
  • 950 Views
  • 9 replies
  • 0 Bravos

Resolved! Voice mailbox access

Is there a way to access your voice mailbox with another phone or computer?

calrbc by Good Citizen / Bon Citoyen
  • 669 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot text or call

Hello, I am unable to text or call. Username ZM2. Account is in good standing. Tks

ZM2 by Great Neighbour / Super Voisin
  • 1169 Views
  • 9 replies
  • 0 Bravos

Network issues

Helloever since I started using public mobile people have been complaining that they can’t reach me. my line is disconnected I really need help with it.thank you 

Morinola by Great Neighbour / Super Voisin
  • 401 Views
  • 3 replies
  • 1 Bravos

Resolved! Can't Sign In to My Account!

I am leaving the country and need to cancel my service today, before it's billed tomorrow. I am unable to sign into My Account, reset the password for My Account or submit a ticket through My Account. I don't know what else to do! Is there a way for ...

kaelynwedd by Great Neighbour / Super Voisin
  • 460 Views
  • 2 replies
  • 0 Bravos

Resolved! Country code

New user here. Could someone please tell me if I need to use my country code (1) when I’m calling or texting with my cell. TIA

Tapper22 by Good Citizen / Bon Citoyen
  • 905 Views
  • 5 replies
  • 0 Bravos

Rewards vs points

So I just posted a question about having trouble accessing my rewards. Weird but all of a sudden I was able to access. My next question is do I stick with rewards or change to points. Opinions? Thanks 

Sonya57 by Good Citizen / Bon Citoyen
  • 702 Views
  • 4 replies
  • 0 Bravos

Activate Account

Hello I need to activate my account and I know longer have access to the email I registered with and its the only option its giving me to verify my account. Can you help me with this? My phone number is xxxxxx ThanksMaria

Phone

My phone is not working today

Flag by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Can’t seem to access my rewards.

I’m signed in but when I go to my rewards it takes me to a sign in page and I sign in again but it time’s me out. I haven’t been able to access my rewards. Not sure if I’m still on the old point system or the newer rewards?

Sonya57 by Good Citizen / Bon Citoyen
  • 319 Views
  • 2 replies
  • 0 Bravos

Resolved! 15 Gb for 40$

I typed Yes to this plan but now a new message has come to me saying it was incorrect and it is only 5 GB for 40$ Are you honoring the first message. If you are NOT going to honor it , please leave my plan the way it is....with all my discounts intac...

jeaniebeanie by Great Neighbour / Super Voisin
  • 486 Views
  • 1 replies
  • 0 Bravos
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