[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! eSIM not installed
After selecting the new phone no. in the app, it shows the following message in the Step 6 of 6: Activate"Something didn't go right while installing your eSIM. Click below to retry"No retry button, only Get Support. Tried multiple time still the same...
Response from the assistance department.
Just what.
SMS not receiving
Sending works but I am unable to receive SMS. Phone: Oppo Find X5 Pro (Android)Tried rebooting phone, to no avail.Had been receiving texts two days ago.
Resolved! Port out unsuccessful
Hi Technical Support Team,Can someone help me as soon as possible for my port in process? I recently transferred my number from Bell to Public mobile on October 21, but the port in seems unsuccessful and I am current paying two bills. I also called B...
Resolved! I want to transfer my number
I want to move my number to a different carrier, I haven't received the text message to do so yet
Resolved! Change of physical address
I just subscribed to public mobile the address they are mailing my SIM card to is incorrect. When I try to sign in to the app it shows the activation page and I can’t get around it to change my address what do I do
New SIM needed
I need another SIM for my daughter, which I want to order, but the delivery address I put shows an invalid address. I changed my home three months ago and tried to change the address in my profile, but it showed an invalid address. How do I change it...
I didn't receive my sim care after 10 day orde.
I didnt receive sim card after 10 day order. and I can't log in my account. it as me to submit payment again which I already did 10 day before. could any one can asis
need help emergently.
Hi, guysSince last night, I tried to transfer my koodo number to public mobile. In koodo side, I got SMS and my service closed. However, in public mobile, I still don't get transferred number completed. It has been 14 hours already. I don't know who ...
Resolved! esim not activating
followed all the steps when starting a new service, iphone se, number port from virgin, everything went great and as expected but at the end of it, get error msg ....esim not activated, call provider... did network rest on phone also,removed old sim,...
Public Mobile number stopped working
While I was out of Canada for couple of months, my number stopped working. What to do? Any suggestions please?
Voicemail Messages
I am having trouble accessing my voicemail messages from another phone. I have the password ( a 4 digit number) but not sure how to access, I can call the voicemail, bring up my message on the voicemail but how do I actually check messages using th...
Replying to tickets
Ok, how do we reply to a ticket? I know there was a reply button before but I can't find one anywhere anymore. I even tried the check the box and clicking reply to checked method but the new window says item not found. Update: I have no options to do...
@CS_Agent
Service not working data and need to be credited
Ported phone number to esim, but can't receive calls
Hi,I went through the activation process and ported my phone number, and while it seems like it worked, there was never any text received for the port request (the one where you're supposed to reply 'yes' to). I can see on my esim that my phone numbe...
Resolved! US Roaming Packages
Can someone tell me what the difference is between the 3* US roaming add-on packages? I am from Canada but I will be travelling to the US in a couple weeks and would like to be able to use my phone while I’m there. I noticed there are three options b...
Resolved! Canceling current plan
I moved to telus as I got a new job and they offered massive discounts for employees of my company and I really wanted to setup my gear6 with a LTE shared plan but unfortuantly that functionality was not avilable with Public Mobile.I ported my number...
Referral Reward
How soon after someone activates their line using my code will I get $1?
Regarding payment on phone
When I enter credentials it says my card number does not match my postal code. I entered it correct several times I dont know what the errror is actually.
Esim won’t work
I used the esim on the email. It won’t work. And I can’t message anyone
Re: Telus Outage - areas of Chateauguay, Quebec
hey, I don have acces to your services, they put everything on hold, can you fix it please?
Port number not working
@CS_AgentMy ported number isn't working. 2fa is going to old number and callers and text messages go out showing wrong number
Resolved! Can’t transfer my number to Public Mobile
I missed the 90 minute window for my port out sms and I can’t create a ticket, I keep getting an error page. How can I get PM to send another port out request to my provider? I’m already paying for my PM service but can’t use it until my number is tr...
Error: Phone number not eligible for port
Hi, I moved provinces and took a new plan when I moved here, so I changed numbers altogether.However I am now wanting to come back to Public Mobile. I have re-subscribed to a plan, but keep getting the same error when trying to port over from Telus. ...
Expired Credit Card notice
Help! Get texts saying my credit card will expire but it just got renewed. Don’t know how to update. I’m old and confused lol. Really not user friendly at all
No data coming through at a cell site near my residence, located 50 km west of whitehorse, yukone
Unable to get data at one site in the Yukon. I had a problem over the past two years of getting data only and no voice. Public was unable to fine the solution. Now about 6 months ago, I am able to get voice and no data. I have tried a bell sim card...
@CS_Agent , No service
@CS_Agent Hello I need support for my number.I was out of country for a year and while outside, my credit card was cancelled. Due to which my payments were not going through and I suspect my Public Mobile number got disconnected. I came back, but I'm...
Renewed sub twice, how to get a refund.
Hello, I renewed my subscription and changed my plan today. When I clicked the change plan and renew now button I got an error message saying I was not connected, so I relogged and did it again, turns out despite the error message the first change pl...
12 months payment history needed
Hello.....for our immigration application we need 12 months of past bills to prove our address. We could only download 4 from our online account. How can we download more of them please?
How to cancel phone of deceased person without access to phone
Hi,I've been trying to cancel the phone of a deceased family friend that I helped take care of. The person is no longer with us and her phone that I was paying for got lost in the whole move of things.I paid and created the phone so I have access to ...
