Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42569 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52707 Views
  • 182 replies
  • 30 Bravos

Resolved! International calling

I understand that my phone will not work overseas.  If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...

Pamag by Great Neighbour / Super Voisin
  • 932 Views
  • 5 replies
  • 1 Bravos

Resolved! How do you Refer-A-Friend?

I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...

Resolved! Porting Gone Wrong - Now What?

I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...

JaysonWonder by Good Citizen / Bon Citoyen
  • 912 Views
  • 4 replies
  • 1 Bravos

Resolved! Puerto Rico

Does the US addon work in Puerto Rico and US Virgin Islands going on a cruise

Willaug56 by Great Citizen / Super Citoyen
  • 1379 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I cancel automatic top up?

How do I get out of automatic top up please, PM keeps charging my plan $70 and $27 automatic top up, I don’t understand this arrangement.

ogonna by Good Citizen / Bon Citoyen
  • 2522 Views
  • 18 replies
  • 0 Bravos

Resolved! Certified Pre-Owned phone - $5 off bill for 6 months

Hi,  I purchased a certified pre-owned phone on Nov 16, 2022(Order 315638) after receiving an email offer stating that "existing Public Mobile customers who purchase a Certified Pre-Owned phone could receive $5 monthly increments for 6 months. Monthl...

CC11 by Great Neighbour / Super Voisin
  • 1059 Views
  • 5 replies
  • 1 Bravos

Data usage

Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?

apremat by Great Neighbour / Super Voisin
  • 950 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Issues on IPhone 14 Pro Max

Data works on Imessenger but not on other apps… how come? This is a recent issue last two days. Checked everything and followed online Public Mobile help. No idea the issue when it was working fine before. Plan is active with plenty of data left.

Dmurphy by Great Neighbour / Super Voisin
  • 874 Views
  • 4 replies
  • 0 Bravos

Resolved! how do you gain access to account

After logging in and entering access code page refreshes back to log in . I's a painful ongoing cycle of never allowing me to log in . this company has no problem taking my money every month but logging in is such a problem why is this?

eyeza by Great Neighbour / Super Voisin
  • 369 Views
  • 1 replies
  • 0 Bravos

Resolved! My plan changed back

I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?

Resolved! Security breach

How do I let Public Mobile know of a security breach? Thanks,MaryanneV

mvenantiusbus by Great Neighbour / Super Voisin
  • 628 Views
  • 3 replies
  • 0 Bravos

US Add-On Update

Hey community, I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers. Was10 daysU.S. Talk, ...

mitchnet12 by Model Citizen / Citoyen Modèle
  • 3140 Views
  • 26 replies
  • 2 Bravos

Calls going directly to voicemail?

I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help

Kaulenback by Good Citizen / Bon Citoyen
  • 1383 Views
  • 13 replies
  • 0 Bravos

Resolved! When changing my phone number, can I get a specific area code?

Hi, I moved to Ottawa a while ago, and last summer I changed my phone number. It turns out the apartment building I moved into has a very old buzz code system and expects a (613) number. Unfortunately whenever I use my Public Mobile account to check ...

TomT by Good Citizen / Bon Citoyen
  • 2845 Views
  • 11 replies
  • 0 Bravos

Access to account

I am unable to access any of my accounts - how do I get my account number or access to the account ?i tried to reset with the code but it only allows you to enter code within 60 seconds and i am not receiving the email 

eyeza by Great Neighbour / Super Voisin
  • 649 Views
  • 4 replies
  • 1 Bravos

Resolved! Switching plans

I am in the States for the winter and presently I have a plan using 3G. The the States they are facing out the 3G plans/ towers. I want to know if I can switch to a 4G plan while I am here and then switch back to my 3G plan when I return to Canada un...

Clooch by Good Citizen / Bon Citoyen
  • 997 Views
  • 8 replies
  • 0 Bravos

Resolved! new activation

I was not able to answer the text and I called bell and they said to have PM cancel and send a new port request with correct name and address to transfer my phone number.

john210 by Great Neighbour / Super Voisin
  • 845 Views
  • 6 replies
  • 0 Bravos

Resolved! Add A Second Number To Existing Account

I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?

JaysonWonder by Good Citizen / Bon Citoyen
  • 1949 Views
  • 10 replies
  • 0 Bravos

Resolved! Home Phone (landline) port to Public Mobile

I ported my home phone number from Bell over to Public Mobile on the evening of January 8th. Public mobile shows a successful port at time of sim activation. I am able to make out going calls with the phone number but cannot receive incoming calls.  ...

nayaabchatta by Great Neighbour / Super Voisin
  • 2588 Views
  • 7 replies
  • 1 Bravos

Resolved! Data Usage

I checked my data usage on my account and it shows usage almost every day after midnight! I don't use my phone after midnight, any idea of what's happening? Thanks

lloydaichele by Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage

I have a 15 gigabyte data plan that renews every 30 days automatically. I just had my renewal on Sunday January 8, 2023. As of today Tuesday January 10, 2023 I have gone through 11 gigabytes or 75%. When I look at all sources of data usage in the las...

ColeBurdinsky by Great Neighbour / Super Voisin
  • 1081 Views
  • 8 replies
  • 1 Bravos

Resolved! Wrong points back

Hello community,  Just started my plan with Public last month. And the points back for the 2nd month are 50% of those in the 1st month. On the activity page, they both are "10% points back", and I have not changed my plan. How can I get this correcte...

Debugs by Good Citizen / Bon Citoyen
  • 600 Views
  • 3 replies
  • 0 Bravos

Resolved! Please cancel the company I used before.

I transferred my cell phone number to a public cell phone yesterday.But I didn't reply to the text. So the mobile company I used before is still open.Please cancel the company I used.

sunselin16 by Great Neighbour / Super Voisin
  • 815 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

I referred a friend (my wife) in August but I'm not receiving the 1 point/month reward.  Also, I have not received any rewards since November and the same is true for my wife.

pubpubpub by Great Neighbour / Super Voisin
  • 579 Views
  • 2 replies
  • 0 Bravos

Resolved! account login

I can't used my e-mail or phone number when asked

dorothy-5 by Great Neighbour / Super Voisin
  • 668 Views
  • 2 replies
  • 0 Bravos

Resolved! Help with account payment expired no sms

I have a customer who never picked autopay and now his 30 days are up and phone is not working. When she tries to log into the account to make a payment she done it from another device since the phone is not working, but public said she needs to ente...

Resolved! Account

Need set up an account and I have been unable too. Phone has been active for 3 months now

Shawnalee by Great Neighbour / Super Voisin
  • 659 Views
  • 4 replies
  • 0 Bravos

Resolved! Shut off SMS email gateway?

Is there any way to have the SMS/e-mail gateway disabled for my account?  I am suddenly getting all sorts of spam via [myNumber]@msg.koodomobile.com. Please don’t suggest blocking the originator— they change their address each time. [Edited to add: A...

Need Help? Let's chat.