Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account is locked, cannot sign in
Good Afternoon. I purchased an E-Sim with the lowest Tier of plan. I paid $15 & $1.65 in tax & checked the IEMI before purchase. I have a The Public Mobile Website told me my phone was compatible & when I got the app I was told that it was incompatib...
I’m a PM customer already - $25 plan (3G) I have an iPhone 8. Will it be compatible? I don’t even know if it supports an e-sim. I’m getting conflicting info. Will my phone work? Any downside? I’ve used Mint Mobile in the US for the last 3 winte...
I have moved from US back to Canada , and trying to subscribe- and when I paid and added referral code, in app says subscription did not activate. How do I set up the eSim? I am currently with T Mobile- do I need to do something with T Mobile first b...
How does it calculate the reward $?
where is my sim card being sent to it didn't give me an option to select a address
Why is my data being used while I am connected to wifi? This happens most nights when I am not using my phone and at my home connected to wifi.
My dad said his public mobile account has been disconnected for 1 month now and he doesn't know how to fix it. He can text, but not call? Could you tell me what is the problem with his account, as he can't explain it? Then hopefully I can help him so...
Keep getting this error when I try to send SMS/MMS messages. Happens with all contacts.
I have tried numerous times but keep getting an error message. Cleared browsing history. Nothing works. Could soneone pkease connect me to an agent? No other way I can go.Thanks! PAULRANG18
fire a message if interested
I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carr...
I signed up my son for public mobile and transferred his number over. And then when I was asked to confirm for full address and a code will be sent to the number. The code was sent to another number I've never seen. And when calling, and was asked to...
My son is on an international exchange. I can' log into his account to pause it for 90 days because it requires a code sent to his phone. But he can't receive messages on the number attached to his SIM card because he's in Switzerland. Please help!!
I am leaving the country for an extended period of time and I need to disable auto pay however I cannot confirm my account because the OTP code never arrives.
I have been locked out of the account since aug3. Have reset password a number of times. No access
i lost my sim card. i bought a blank public mobile one how do i activate? can someone help
Is there, or will there ever be, a 'keep alive' plan? I am an expat from Canada and even at the lowest subscription price, it adds up pretty fast over the years for something I basically get no value from fromHowever, I would like to preserve my numb...
My account got suspended the day after payment was due. No warning text or anything to let me know my account wasn't active. There was a problem with my card, I could have and did solve the card problem in 5 minutes but I still lost a customer who c...
My son had 3GB, was always going over - I changed provider, Upgraded him to 20GB on his phone and now he is always on his phone. On other plans i was able to block his usage, is there a way to do this on Public mobile ? Total, per week, per day et...
I placed my order two weeks ago, but still haven't received my order yet. Can I go to local store to pickup my order instead of waiting? Thanks!
Would it be more prudent for PM to perhaps put the E-Sims and 5G LTE Advanced speeds Plans on Hold and focus on the 4G LTE Advanced stuff, Rolling the VoLTE, All Call-Forwarding options, getting the Add-Ons Data Timed usage to something that PPL migh...
Trying to leave Public Mobile. I’ve used the chats to help me and all of them say I will receive an SMS. Nothing yet and I’ve tried this quite a few times. How can I leave?
Hi, I am a new public mobile user. I bought the sim card and tried to transfer my old number. I went through the process and made the payment then I am not able to sign in any more. Please help. Thanks
I thought I was buying extra data but it is only for the us And I exchange for regular data
My phone was stolen what do I do to stop use of my number
Can I have two public mobile accounts?
Hi, I want to start a new Public Mobile subscription with the email address I currently use for another account with Public Mobile. If I change the email address for the first account, will I be able to use the freed email account to start a new subs...
I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwAaTA...
How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone
