Niagara Falls network issues

[ninjastar]

My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear on her list. Only Telus, Bell, Rogers and a US network. Nothing works. Suggestions? I also noticed that Public Mobile is not on my list where I live. But auto connect works fine. 

[ninjastar]

Sure enough, her sub expired right after she left the house, lol. Payment made and she's up and running again. Thanks everyone!

[hairbag1]

@ninjastar 

She could dial 611 and reactivate her account by paying using the registered credit card...but she'll need to know her PM pin number.

Alternative...she could stop at nearby 7-11 or similar store and get payment vouchers ...then she can dial 611 to enter the vouchers and reactivate her account. Then she can deal with Autopay failure when she gets home.

[DennyCrane · Accepted solution]

Check her account, that message usually comes up when the account is suspended.