Account Problems
Options
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-11-2023 11:55 AM
2 REPLIES 2
Options
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-11-2023 11:59 AM
How were you overcharged? More details would be helpful.
Check your payment history page. Do you see the extra funds in your available balance? If so, you can leave the funds for next payment cycle. Refunds can take several weeks to process, so easier to leave for next payment.
Options
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-11-2023 11:58 AM
Hi @kboland
Please message an agent using this link and they can investigate into the overcharges.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
