Community

Resolved! I need to change my number

I need to change my phone number

Resolved! changing from Blackberry to iphone on existing account

Please help.I have been with Public before it went 'live'.I am changing from a Blackberry to a newer iphone. I have purchased a new sim card and know what I need to do there. How do I add this to my existing account. Yep. It's been a long week....ElB...

Resolved! Balance Inquiries

Hi,     edited by computergeek541: removed blank content

Resolved! No Service on New SIM

Hello, I just got a new SIM for Public Mobile and am not getting any service.  I finished the activation and my account shows the SIM as active.  However, I have no calling or data.  When attempting to call I get an error saying mobile network not av...

Resolved! Submitting Ticket Login Error

I'm trying to submit a ticket to request a pdf Utility Bill/Invoice. Before I can submit a ticket, I need to login to my community account. When I enter my community username and password, I get the error message  "Error logging in". This doesn't mak...

Resolved! Number Swap ?

I have a number with Public and I have a number with Telus 123456 on a landline.I want to put the Telus landline on my current Public account (it would be simpler to just start a new account but I lose my credit for time as a customer) and put the cu...

Resolved! With autopay, should Due date be same as payment date?

Hi, I just configured autopay but one thing that concerns me in the overview page where it says: Payment Due Before: Nov 3, 2021 You are currently registered for dynamic AutopayNext Payment Taken: Nov 3, 2021My question is it says due BEFORE Nov 3rd ...

Resolved! add-ons

data addons has expirationtime?

Resolved! Can I roam in Egypt?

I travel to Egypt sometimes and sometimes I need to make phone calls using my Canadian number. So can I make phone calls using my public mobile service in Egypt? And what are fees for roaming in Egypt?

Resolved! Samsung A12 compatibility

Hello, Just purchased a Samsung A12 before I discovered Public Mobile.  Does anyone know if it will become compatible with time, or is it now, but the list just not updated? Thanks!

Resolved! I need to change my number

Resolved! Public Mobile is a phone company. And it can't make phone calls

It took me 4 hours to get a very basic problem resolved, via a series of back-and-forth online messages, needing to wait for replies every time after sending a response. If we were on a live phone call it would have been resolved in 5 minutes. I spen...

Resolved! Receipt for plan

hi ,  I just paid about 55 dollars for the 50 dollar plan. I was wondering where can I get the receipt for my payment, including the taxes charged. Thanks 

Resolved! Re: Auto payment not accepted

Hello i need helpi would like to pay my monthly fee but I can not access to my account I forgot username and password 

Resolved! Cannot reach voicemail

Good day everyone I have this issue where I just changed my phone from an iPhone to a Pixel. Before, everything worked fine, but now, since I got the new phone, I'm unable to reach my voicemail. When I dial the number (and I've try several number sev...

Resolved! want to cancel my wife's account

hi,I have 2 phones.I registered those phone my name & her name each.and those are paid from my credit card automatically every month.My my wife is now in oversea and will be back 1 year later.I'd like to cancel her phone But, I can not remeber her ac...

Resolved! How can I find my PIN and PUK? Don't have SIM paperwork anymore

Hi, I don't know what my PIN is. I don't want to lock my SIM by trying three times because I also don't have my PUK / PUC as I no longer have the plastic piece that my SIM came in.How can I go about getting this info?? Thanks!Peter