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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

why can I not login now ?

why can I not login now ?what is going on?

Welcome Back LTE Plans!

Nothing earth shattering price-wise, but an improvemnt over the "3g" speeds: https://www.publicmobile.ca/en/on/plans#plans-start I think that the $41.25 plan will be very popular. It includes 4GB. Those on the Fall Promo plan might consdier switchi...

I am being charged 16.80 insted of 13.44 for my mobile plan

hello, I have two public mobile accounts for two different phones, both of which have the same plans, same rewards and ... the only difference between the two is that I made one of them around a year after the made the first account(I'm being charged...

Resolved! talk (voice) in the USA as of this date

Can anyone confirm that one can make/receive a call to/from a USA number or Canadian number with the USA PM add on plan as of this date July 12, 2022? If talk is not guaranteed, I want nothing to do with PM's $20-10day add on. Further, does anyone ha...

Resolved! Adding 1 GB of data to my plan

So far I have 7.5 points so far. When I add 1 GB of data to my plan using 10 pts, will it become 1.25 GB of data per month since I currently have 250 MB? Also, is the addon permanent?

US data roaming add on not wokong

Hello. I purchased a US talk/text add on (two actually-one by accident) and followed the top up procedure. All looks good. But it is not working. I have trouble shot all the things mentioned in help articles and set to APN:SP.MB.COM. Roaming is on, d...

Resolved! in Community all member is not support Agent

Resolved! Wrong Count for Promotion Data Usage

@Public I became a new customer in Feb this year for the LNY promotion which promoted extra data for 8 data cycle. So, doing the calculation the data promotion cycle should end in October. However, when I manage my account and notice that my promoti...

Resolved! Port out my Phone Number to New Provider

Hi - I am looking to change providers from Public Mobile to PhoneBox. Could I please have my phone number authorized to do this? I am starting the new service on July 15th, could I also close my account and be refunded for half of the month? Thanks

Resolved! Money Rewards System or go with Points

which system is better to keep,

Resolved! How To Earned Community Rewards

where and how.

Voucher Code Problem

I have been trying to activate my 12 digit voucher code but it keeps sayaying it cannot be entered when attenpting to make the payment. Please provide immediate help. Thank You

SIM card swap issue

I am trying to determine if the SIM card I have been provided by mobile phone seller is in fact a Public Plan SIM card I am getting an error message when I try to swap to it

Resolved! How do I defer a payment and place my account on pause?

I want to pause my account and suspend it for a short period of time. How do I do this?

Resolved! Missed my 90 min window to port my phone number to a different provider

Please advise on next steps to port my phone number over again from Public Mobile to the new provider if I missed the 90 min window to accept the text message thanks @Oliveriam

Resolved! Need more data for one month

Currently, we have the $25 plan with 1 GB total of data. However, for this month, I need the $35 plan for the 3 GB of data. Doing an "add-on" costs far too much compared to the plans. Is it possible to immediately switch to that $35 plan and after 20...

Resolved! Credit card on file being replaced, don't have new card yet

Hey guys, so there was fraud activity on my credit card last week so I had to get it replaced. The bank's new card hasn't arrived and they can't give me CVV/expiry, have to wait on physical card. Renewal with you guys is due in a couple days and I pr...

Resolved! Unknown purchase to our card (FRAUD)

If customer service does not reach out we will be contacting our bank's fraud department to have this settled, so please contact the email associated with this account to reach out. Thank you.

Resolved! Rewards

Can you switch back to the old system if you joined the new system . I was wondering why my bill was no longer a more manageable cost (it had increased). I may have joined the new system thinking I needed to in order to view my rewards. I feel very f...

Resolved! double payment need to refund what we deducted to my account.

I can’t log in my account

I can’t log in my account. It said my email or password not correct. I tried to reset password, but after I entered my email, it still said log in failed, I can’t reset password. Is that mean my email is not correct? What can I do? Thanks

Resolved! Can’t renew plan

Hello all I added on a plan under my credit card for U.S rooming for week but the actual auto pay account is on another card. But I can’t call or renew my automatic plan.

Phone calls

I have money on my account but cant make a call

Resolved! refer a friend

i gave my referal link to a friend to use but the referal code didn't go into the blank when he activated the sim card on a new account .. will i still get the referal?

Resolved! Unable to make or receive calls

We ( my family) are unable to make or receive calls. Anyone else with this issue? We are in good standing, paid up, with unlimited Cdn calling. We live in ON. Issue seems to be from today (July 12, 2022)

Phone isn’t working

My payment was supposed to come out on July 11/22 for some reason it didn’t (money was there) so yesterday I got my son to pay it on the computer and it’s still not working??? I can text and message when I’m in wifi but can’t make any calls or receiv...

Call from land line to cell

I cannot make a call from my homel land line which is with Rogers, to my cell phone. When I call my cell, it doesn't ring, the call goes immediately to voice mail. This is happening since Rogers had that service interruption problem a few days ago. B...

trying to figure out if i got ported yet

Hi porting from another carrier i can make calls out and text out but can't get calls in bound. When i call my own number my old carrier voicemail comes on. Confused!

Resolved! When Does $10 Referral Credit Get Credited?

My friend switched to PM from another provider on Sunday by using my referral code. I see $10 referral credit didn't appear in my balance/account yet. I see Refer-A-Friend Reward isn't reflected this referral yet. Do you know when does this apply? I ...

Resolved! Payment not processing online

Hi, I'm having a problem adding my new credit card to my account which expired because I lost my old credit card. Every time I try to put it in my new information, I get a notification: "Unable to process transaction. Sorry, your credit card was deni...

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