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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Refer-a-friend code

My friend tried to use my refer-a-friend code and was told they need the phone number as well, which she didn’t have. Can she use it retroactively?

Resolved! Ported my number from VoIP to Public Mobile but number is still showing as VoIP

Hi, Based on our discussion in 2022 I had to port out my number to VoIP and then get a new SIM then PORT IN to Public Mobile my secondary number that was with VoIP. The problem now is, my bank and several 2FA tools I use for security purposes still ...

Resolved! Pre-owned - website bug

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

APN setting for iPhone

So I looked up the APN setting for iPhone in the Help section, it says that it should be:SP.MB.com The current setting on my phone is currently isp.mb.com. I had had very little issues with cellular data until the last couple of days, a shutdown plus...

Resolved! I bought a new Sim card

I bought a new SiM card on April 5,until now I didn’t get it

Resolved! billing

my account is frozen and i need to make my payment

Resolved! invoice

For the purpose of reimbursement, I need copies of invoice for the months starting from September 2022

Resolved! Ported out and cannot login to my account to remove payment info

I ported out earlier today to my employer's telecom carrier. I wanted to login to my accout to remove my payment info as I am on Autopay. It appears I am unable to login nor can I reset my password to sign in. Who can help ensure my payment info is r...

Only receiving texts from iPhone/ all incoming calls go to voicemail

Recently switched to public mobile(3 weeks ago) only receiving texts from other iPhones. Not receiving calls, people said it just goes straight to voicemail. Not IMPRESSED with this provider. Any suggestions on how to get this fixed?? I’m using an iP...

Porting a number from Fido

Please submit a request to Fido to port my number xxxxxxxxxxxxx They have opened the access for 72 hours

Email address

I can't figure out what email address I signed in with. Non of them are working. I need to pay for my daughter's account. Help

Making an email contact change

I need to update my email contact information. I'm not seeing where to do that in my account profile. I can update other things but I when I hit edit profile the page that comes up does not have my email to update.

Internet not loading when not in wifi

Can someone please help me? I leave WiFI and I go to google and it won't load a search. I can't load photos or videos on FB or Messenger. It is like I don't have internet, but I do.

Resolved! Text

Hi, Is there a way to turn off the 611 notifications or texts???

emergency alert test confirmation

Was there an emergency alert test today ? 04/19/2023

VoLte

I have a factory unlocked Moto G Power 2020 edition, which according to the manufacturer, is VoLte enabled. It has Andoid 11 installed. No VoLte option shows in settings, whereas on a newer Moto G Play, there is an option to enable VoLte. Any idea...

Resolved! Roaming not activated

Am travelling and located in southern BC. Couldn’t make phone calls as system decided I was roaming and on a US network. Purchased and paid for 15 day roaming add on and still not able to make calls. Public Mobile says its active.

Transfer my PM number to another carrier (Phonebox)

I am going to transfer my Public Mobile number (xxxxxxxxxxxxx) to another carrier (Phonebox), could you please let me know Public Mobile’s account number for porting out? Thanks!

TTC stop 898882 text not working

I am trying to text to 898882 for checking when the next TTC bus will come, but the text not sending out. Could you help to fix it?

Resolved! lost sim card

hello, i lost my sim card and i want to purchase a replacement one with my old number.Thanks, Luth

Update sim card

I got a new sim card and it's not letting me update my account

Lost my phone and need to cancel my account

I lost my phone, and have switched to another provider. I tried to go into my account to cancel it, but because of two step authentication, the only options are for them to send me an SMS text or send me an email. I’ve clicked send me an email severa...

Roaming Charges

Is there a daily roaming charge if I am travelling out of the country (Azores, Portugal) and want to use my phone for texting?

Where can one purchase a PM SIM card in Montreal

Where can one purchase a PM SIM card in Montreal? My Account,Phones,Plans,

Transfer number

Hello! I recently moved to publicly mobile, and something went wrong with transfering my number. I can see everything is activated, bud nobody can call me, so at the moment I have have 2 sim activate in same time (old sim card can receive phone call ...

how to get previous bills of number that is not in use anymore

Hello every, please advise me on how to get the billing info about my number that I am not using anymore and my account doesn't seem to be working.

Phone Reliability

Does anyone have any experience with these phones? I believe they are Chinese, so not sure about them. Wife needs a new phone as hers is 6 years old and not getting app upgrades anymore. She doesn't want to break the bank but wants more storage 64G...

Resolved! Porting number to new carrier

I am having trouble porting my number back to my old carrier, they made me an amazing offer, the number port doesn't seem to be going through. Then I want to use this sim for my husband so he can keep this account on his phone, is that possible to do...

Erreur sur la comptabilisation de mes données

Bonjour, J'ai 1 Go de données par mois selon mon plan. J'ai utilisé le 16 avril 0,10 Mb et le 17 avril 0,02 Mb Vous m'indiquez que j'ai utilisé toutes mes données pour le mois ce qui est faux. Pourriez-vous voir à ceci. Merci Brenda

$1 refer a friend missing for Apr payment

Was not credited for refer a friend on April payment, Main payments page says correct amount but payment history and charge on credit card is different.

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