Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card a week ago and I never received confirmation order I screenshoted the order where the hell is my sim card!?
I try to login to my account, it says sending 6 digit code via SMS to my number. I cannot retrieve the SMS, I do not have access to that number because I am out of the country. It gives me the option to call the number; but that number does not have ...
If I switch plans does my rewards program stay the same or does it switch to public points?
Hi I just reset my phone and I lost my esim can you send me the wrong code or the information of esim to setup manually
@CS_Agent I keep getting the error message 8B1 when i try to make phone calls. It is only happening with some phone numbers and not others. I can still receive calls and send and receive texts. I have tried turning my phone off and removing and reins...
I wanted to change my subscription when the next payment will be processed, but I I made a mistake somewhere and changed same day.I would like to reverse my subscription
Phone service not working regretting signing up for this service. Not working unable to get help
I am trying to update my payment method with a different card and it wont let me. I Have been trying for a over a week.
I had a support chat session with the official Apple iMessage support ti finally get the "official" word on the iPhone 15 Pro Max having a physical tray for a physical Nano SIM, because i see a lot of conflicting info online about whether the iPhone ...
Given bad link to contact support. Can't complete registration and can't reach anyone to help. Says login to open ticket then nothing happens but a blank screen. How does a company expect new customers when people can't join?
Hello,We have just signed up with a flip phone and are having trouble activating the phone number.Used app from another phone.Flip phone has no internet etc.Please advise.
I haven't received a one time $10 bill credit when I referred a friend (My friend as well). Only received a 1.00 point. Where can I contact for it?
I just subscribed and I was sent a t text that my number has been transferred from Rogers . On my phone however it still says My carrier is Rogers and under Network it says "Not Available". I am unable to use the QR code for downloading my eSim as ...
I was following the steps and selected port a number from Koodo and got this message: Subscription not activated.It says to contact support. I tried and I keep going around in a circle with no resolution.Can someone explain the next step please?
Hi I want to activate my number I have trying for days but everything has changed. I need help please
I've been getting additional charges on credit card since August 12th?
Just noticed that my account was charged $90 for International texting on Sept 17th. This is a change to my account which I did not request and I am also wondering what has happened to my credits for loyalty and autopay
I see in my bank account was charged two payment for54.39 pls adjust
I’ve been overcharged for my bill monthly. I have the 45$ plan but I’m paying twice a month since august at least and I can’t get through to any agent to get refunds or credits added for the money I’ve been overcharged. Also I’m running out of data w...
I completed a phone number transfer as a new subscriber and an eSIM activation yesterday but my iPhone is still not connected to the network. No SIM appears in my list Settings>Cellular.I keep getting errors (Error: XXX or 404) when trying to submit ...
We had two visits from police in the last 24 hours and they are telling us that my husband's phone number is calling 911 but my name is showing as the caller. Our public mobile account is under my name. My husband's phone has been sitting on the coun...
Hi, I am currently travelling and was looking in the PM app to update some contact information while waiting at the airport and somehow accidentally change my number (don’t ask me how.. it was not smart). I went to try to change it back but couldn’t....
i want to unsubscribing,but i don't know how to do
Is Hawaii included?
I used to get 25 mbps 2 years ago with Telus in this area, I would have assumed it to only have been better since then, and this is 5G 50gb plan. Im disappointed and would love to cancel and get refunded but nose in stock for 90 days. It especially s...
i have completed all the steps to set up my phone but when I attempt the final part public mobile says it is sending a 6# code to our phone to authenticate, but the code never comes. same with my wife's phone...so we are stuck with only text (to eac...
Hi,I get this error message after I successfully login to the app (Android) in the My Account tab. I need to keep restarting the app many many time for it to go away. Any ideas?Attached the error I see
Forgot to add friend referral code during activation.
