[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Super Slow Support
I realize PM is online only support, but why is the wait time 2 plus hours for a simple question?, i am on 3 plus messages with customer support due to an app failure on setup, and each reply has had a 2hr plus response time from @CS_Agent, pretty ba...
My number hasn't been used for 3 years, and I've also lost the SIM card. Can I still use that number
My number hasn't been used for 3 years, and I've also lost the SIM card. Can I still use that number now? What should I do?
Resolved! Subscription
60GB Canada US plan does include roaming ?
3 gigs of Data for 20 points
Why is my 1 gig of my subscription being used before my extra 3 gig of data I got for 20 points which expire in 30 days? I've used less than a gig of that extra data which now expires in 10 days, but they are using my 1 gig of my subscription. I don...
Service issue or Telus weakening public mobile signal?
In my area I’ve gradually noticed more weak spots with public mobile and more dropped calls. I’ve done some testing by inserting a Telus SIM card in my phone and getting full bars where as only getting a single bar or 2 with public mobile sim. In th...
Account access
Good evening all...I activated a new plan earlier today & so far I haven't been able to access my account on the PM site. The port is complete & the service is up & running for me, but whenever I attempt to log in to the site, it doesn't recognize th...
VoLTE
How do I get it on my iPhone 7
Resolved! transfer request canceled.
90 minutes have been past, the, transfer request get canceled. How can i sending tranfer request again ? I dont know how to send message to agent public mobile customer service
How to obtain rewards points through the Community?
Hello, I'm new to the Community. How can you earn Rewards on your next billing cycle? Are there a certain # of questions you need to reply to or ask?
Deals
What are the best deals that are being offered now in Public Mobile
occasional phone use and data in Spain for a month.
Hi, I'm travelling to Spain in a couple of weeks and I am clueless about roaming in Europe (not available on Public Mobile is it?). Is my best bet to buy any old sim card there (for my old iPhone 6) and get a Spanish number? I'll want to call Canad...
Not receiving calls
I’m not able to receive any calls or texts from some people but I can call them, not sure how to fix this @CS_Agent
Resolved! Sim Card
Does anyone knows if Public Mobile sim cards are all the same or there are old with poor and new version with better performance. I ask this because im tempted to buy from Amazon which are half the price. The sellers are named Public Mobile so I wo...
Failed to activate subscription
The activation process failed and i've been with customer service for over 3 hours.The solution? go pick up a physical sim and we'll try again OR a refund that takes 20 business days!This is probably the slowest and worst service i've ever had. I wi...
Resolved! Failed to activate subsciption
My accout failed to activate on the app and now i cant do anything
Resolved! Switching from 20gb 90 days ($34 per month) to 40 gb 90 days ($40 per month)
Hi guys do you have any idea if switching from my current plan of 20gb (total 60 gb in 3 mos.) 90 days contract to 40 gb 90 days($40 per month) contract would make my old rewards obselete? Will I be switched automatically to Public Points? I want the...
Porting number
@CS_Agent need help porting number to public mobile
Number porting issue
Hi there,I selected to port my number from old provider and I received a text message from Public Mobile saying the following:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...
Resolved! Public Mobile Family Package
Does anyone knows if Public Mobile offers family package contract to get better discounts or will it be offered in the future? Thanks
can't get into my account
I can't get into my account and my phone plan is put on hold because it said I haven't paid my bill. Please help me access my account. My bill should have just automatically been paid with the Credit card on file.Please email any responses to this in...
CS_Agent
Esim
sevice problem
I have been using public mobile for just over 2 months now. But a bubble just popped up on my phone saying insert sim card to access network services and will not connect to service. I've tried restarting my phone and taking out the sim and re inse...
Unable to send and receive texts on an unlimited plan
Since my data ran out I am unable to send and receive texts. My phone is set up to switch over to SMS messages if iMessage is not sending but nothing worked. The phone is useless when away from a wifi signal.can anyone advise how to fix this?
Resolved! 90 Day Subscription
I am currently subscribed to the $39 20GB 4G 30 Day plan and am on the old rewards system and receive $4 per month in loyalty rewards, $2 per month for auto-pay and $1 per month for a friend referral. If I sign up for the 90 day subscription on the s...
Activate new phone and new SIM
My husband lost his phone in a lake. We bought new phone and new SIM. We can't sign in as he has forgotten his email password and has no phone to get the number code from. We tried resetting pw on his email acct, but they need to send code to his ph...
Bringing my Lucky Mobile number to Public
I activated a new number on Public Mobile about 6 weeks ago so I could bring an existing number from Lucky Mobile afterwards. I logged into my Public account and went to profile then chage number it only gives me a list of new numbers does not give m...
subscription ended and credit card won't update
@CS_Agent chatbot said to contact support. I have been a PM member for about five years. I updated my payment info last year when I got a new visa. My account shows my subscription ends on Oct 9, but I've been on autopay from the beginning. The c...
Incorrect billing
How do i get hold of a moderator or someone that can help with billing ?
How can I Cancel Public Mobile so they don't take more money from my card???
Last month, I received a text message offering me 4G connection and more data. I replied yes... Then when the payment came, nothing changed. I am still on the old plan... then I tried to sign in and could not. The system was telling me that my email ...
