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New activation and used 12MONTHS2GB promo code

Good Citizen / Bon Citoyen

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bonus data.


Is there supposed to be a delay in getting this extra data in my account?


I also tried entering 12MONTHS2GB after the fact in the "New Promotional Code" text box but there it always says "This is not a valid promotion code", maybe because I already used it at activation(??).




Good Citizen / Bon Citoyen

@esjliv -- Thanks, I eventually had a closer look and noticed the Terms and Conditions where it says up to 2 business days.


And yes, I entered the code during activation.


Mayor / Maire

@Tragle - this code will not work on an already activated account; it is only entered during activation. Which it sounds like you did.

Under the Terms and Conditions at the bottom of this promo, it states "Please note it may take up to 2 business days for bonus data to be applied. "


Try clearing your browser's cache, or try a different browser or device if nothing is updating in the next day or 2 to see if that refreshes your account.

Good Citizen / Bon Citoyen

Ok, thanks. I'll keep an eye on my account for the next few days.