cancel
Showing results for 
Search instead for 
Did you mean: 

My Lock in not working

Krishna5560
Great Neighbour / Super Voisin
 
4 REPLIES 4

esjliv
Mayor / Maire

Trying to sign into My Account @Krishna5560 . Are you a current customer with an Active account, phone number and plan, or have been Active within 90 days?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

 

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

 

For My Account log in issues that you continue to have issues with, you can submit a ticket here to: Create, forgot or change My Account email or password link

dust2dust
Mayor / Maire

Is it returning any errors? Try a different browser or even device or use incognito mode and see if that helps.

Krishna5560
Great Neighbour / Super Voisin

My sign in not working

Need Help? Let's chat.