Data usage is not refreshing for new plan cycle

[joleung]

My current plan cycle restarted on September 3/2022, but my data usage chart has not reset. It still says 12gb used but I checked my usage from Sept 3 until now and I only used around 1gb. How can this be reset? Thanks.

[dust2dust]

Or when you're logged in, click on the little spinner refresh icons lower down.

[softech]

@joleung 

Trust me, we have many posts complaining this

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server

[esjliv]

@joleung - 

When looking at the Data Usage Details, make sure you are choosing the DOWNLOAD option and move that into an excel format to have a look. The overview/snapshot that shows for Data in this area is (or was anyhow) just wrong.

Note, data shows up in the usage details section 6-12 hours after it has been used.

To add - go by what is in your overview section in this area below as it is normally most accurate...log in through an incognito tab to avoid cache issues.