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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Require SIM Network PUK from Moderator

My account was activated 2 days ago but my SIM is locked and need the Network PUK. Several private messages have been sent to @CS_Agent but no response. Anything else I can do to get a response? Thanks!

Locked out of account

Hi, i have been locked out of my account - it’s as if my password was changed... how can I get a reset password as the link is not working, thanks

I paid for international minutes - and yet I can't call internationally

Hi folks - my problem is that I ordered and paid for a $40 plan and added $15 for internationally calling, but I try to phone Germany, a voice tells me that I do not have a "talk" plan and cannot complete the call.The charge was made to my credit car...

Walmart free sim promo

I went to a Walmart in Toronto to sign up for the free sim card promo that ends on Sept 6 but the rep mentioned unless the number is ported then the sim costs $10. Can a somebody clearily please. Thanks!

Suggestion for Auto Renew

Enjoying the first month of my service so far, but lately i've noticed several posts about credit cards being rejected, leading to suspension of your account, which means you could potentially lose a promotional offer like the one i signed up for. In...

Re: Unable to make Calls

Hello, I am unable to make calls even though I signed up for unlimited talk. Please inform.

Does moderator exsist?

I’ve been sending a message and they never respond, it’s been 3 days now. Is there a way to get a network pin to unlock my phone which was purchased from PM Thanks

Resolved! Change plan after account is suspended

Hi, My original plan expired two weeks ago when I’m out of country. When I wanted to change my plan to reflect my new need, there is no button in the UI for me to change my plan NOW even when there is sufficient balance in my account. I read some ar...

Data Roaming within Canada

I just got Public Mobile and live in a "remote area" . All providers have spotty coverage here. I was wondering if I left data roaming on if I would incur additional charges? I know when I was on Rogers I could leave data roaming on and not get charg...

Data problems

I added data its says us roaming in it i have no idea and now it's saying i like almost too the limit what is going on

I am completely locked out of my account

I’ve been with you guys for over 4-5 years now and I needed to change my card info sadly I can’t recall any of my account info. I’ve tried the "forgot my password" but the system just displays error and refuses to acknowledge/recognize my email. I’ve...

Sign up promo from London drugs

I signed up and activated a couple of weeks ago at a London drugs store. Was under the impression that for doing this in store we get a 25$ promo credit within 72hrs? is this correct?

Data not been working for a week, though texts and calls are

Hello,The data on my phone hasn't been working for days.I received a text on 12 August 2018 thanking me for my payment and saying that my plan had been successfully renewed.Anyone else been having this problem?

Trouble transferring a line from Chatr ro Public Mobile

Hi,I am having trouble activating a new line today with Public Mobile while keeping my cell numer I used to have with Chatr. Is there any moderator working this long weekend to help me?Thanks,

Is there a voicemail option??

I switched today from Rogers to Public Mobile, I used to have a voicemail option, and now I have none, Is there a way to add this option with Public Mobile?Thank you!

Transfer my account credits

Hello, I have $100 under my Public Mobile account, i'm planning to switch over to the Koodo $40 for 8GB offer and would like to transfer my credits to my sisters public mobile account. Please advise how I should proceed

Is anyone having trouble with text messages?

Looks like Im not receiving text messages. Anyone else experiencing this? I live in ottawa

Resolved! Last Day to Port?

I took up Koodo on their recent offer and i would like to port my number over but I don't yet have my Sim card and I don't want to be without a phone for long.According to Canada Post it will be delivered on the 5th. (Not entirely sure I trust that) ...

apple watch 3 cellular

do apple watch 3 cellular works on PUBLIC MOBILE OR ONLY GPS ?

Resolved! Cannot change plan from Self-Service website

Hi everyone. I want to change my plan, but the self-service website is not working. When I go to the "Change Plan" page, it does not list any plans to select or even my current plan. And if I try clicking the "TRY OUT MORE OPTIONS" link then I get...

Koodo says 200$ credit when migrate but text says 180$

Hello right now I am at Walmart store I wanted to know if if I switch to koodo it’s 200$ or 180$ ? My texts from koodo says 180$ but people are saying basically it’s 200$ so how to make it200$ ? Any idea please reply

Resolved! How To Pre-Pay/Pay With Funds?

Hello All, Quick question/wanted to confirm something. I have $50 in funds in my account and would like to pay for my next month's service. Since this is not the full amount I'd need (I'm on a $47 monthly plan and with tax that works out to $53.11)...

25 credit referral

I refered a friend but did not get the $25 credit, She got a $10 credit. She activated at wall-mart. Was it only if some one activated On line.. ie not at wall mart ??

Resolved! Koodo port promo - phone number invalid

Hi, I have a $40 12gb/90 day plan and I'm trying to take advantage of the Koodo promo. It says that the plan I currently have should be eligable for the promo, but when I try online to use my number with the promo code, it says it is invalid. It is p...

Resolved! compte désactivé

Bonjour, j'ai référé quelqu'un et cette personne a voulu s'inscrire à public mobile mais son compte a été désactivé. Comment faire pour le réactivé. Comment faire pour pouvoir communiquer avec vous afin d'activer son compte ? Merci

Resolved! Unable to log into my account

Hello, I am trying to log into my father's account online, but it does not recognize his email. I have already sent a message to @CS_Agent, but no answer. I need the access to make changes to automatic payment method, so this is a time sensitive is...

Fido to PM porting problem?

Hello, I am new to Public Mobile and have recently obtained a new plan and new number. Today at roughly 10 am I began the porting process of my number Fido to Public. In the porting page, I entered all the information correctly. Now my Fido sim card ...

Comment se désabonner de public mobile?

Bonjour,Je souhaite interrompre mes services publics mobiles. Comment le faire.? Merci

Porting from koodo mobile

SpoilerDuring the installation process, I was advised that because I was with koodo, I would have to use the pick a new number option then contact a moderator privately to process the porting request. I have now sent 2 messages in the last 12 plus h...

Resolved! Need a referral for PM

Hi everyone, I left Canada for some time so my old PM account became inactive. Would've loved to take advantage of this current Koodo offer but seems like that isn't going to work Anyways now I'm back and looking for a PM referral, please PM me if y...

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