cancel
Showing results for 
Search instead for 
Did you mean: 

15.00 addon long distance

Maverick-27_
Good Citizen / Bon Citoyen

I’m currently in Florida and had to reinstate my service as I was nearing the end of the 90 day restriction. Once my account was reinstated I purchased the $15 add on that gave me 400 long distance minutes but unfortunately it doesn’t work her in the US so I would like to have the addon cxled and a credit issued to my account! Can you assist with this?

3 REPLIES 3

Dunkgirl
Deputy Mayor / Adjoint au Maire

 


@Maverick-27_ wrote:

I’m currently in Florida and had to reinstate my service as I was nearing the end of the 90 day restriction. Once my account was reinstated I purchased the $15 add on that gave me 400 long distance minutes but unfortunately it doesn’t work her in the US so I would like to have the addon cxled and a credit issued to my account! Can you assist with this?


@Maverick-27_  Did you connecto to the roaming network and set your phone to roaming mode?

 

This is a prepaid service so you are not entitled to refunds however the mods MIGHT be able to refund if you ask very nicely. Click Here to private message a Moderator good luck 🙂

wetcoaster
Mayor / Maire

You need to contact the moderator team (= Public Mobile employees) for account related issues / requests.

 

Use this link to send a private message to the @Moderator_Team, they will send you a link to an authentification form.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Lieux
Oracle
Oracle

Here @Maverick-27_ 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain to the moderator..if they can do something for you...

waiting time is few hours to 2 days...Smiley Frustrated

We are customer like you and have no access to your account...

Need Help? Let's chat.