Please help !! US talk and text purchased by accident

[elanbenaroch75]

I accidently bought US texting by accident

Who can I speak to about fixing this? Is it possible to get a credit added to my account.

My billing cycle is coming up for renewal very soon - Is it possible to have this $16 credited to my account as I will not be using the US talk and text.  

Please let me fix this. Thank you in advance

@CS_Comms @CS_Agent 

[Dunkman]

@elanbenaroch75 

You would need to contact customer service agent to account related issues.  CSA are usually understanding and may credit your account, but no guarantees.   

Submit a ticket for CSA help. Click on the chat icon on right corner of website and follow prompts to submit ticket.  If that does not work, you can private message CSA via this link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@elanbenaroch75 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hairbag1 · Accepted solution]

@elanbenaroch75 

send a message to CSA and ask for credit to your account.

forgot to add link ...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437