Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Proof of old number

I changed my number in August 2022. I have an account with a store that is not allowing me to change the number without proof that I was the account holder. I no longer use the email associated. How do I get proof that i was the holder of my old numb...

codes

what to do with codes

2FA Not Working

Ported my number from Fido to Public Mobile 2 days ago. SMS 2 Factor Authentication from my banks/accounts stopped working (they send the authentication code but I have not received any).

Refurbished phone

Looking for tracking info on order 34xxxx? I purchased a refurbished phone… is it unlocked to use on any carrier? Edit by Dunkman: removed personal information

Email address change

First off, trying to get help from Public Mobile is the worst! Who ever heard of not being able to speak to a representative.. I have 2 accounts in my name. Both using different email addresses.The one account is for my son's phone.I recently changed...

Missing SIM Card

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase b...

No service abroad

Can anyone help me get my phone working in Europe? I have paid for an add-on for unlimited texts internationally but am not receiving them. Bit of a problem when multi-factor authentication requires me to get confirmation codes that will only be sent...

Charging payment

Public Mobile charged me less than $25 before because I have an automatic payment and referrals. Where can I see if someone is still using my code? And how can I solve the issue?

Not able to access "My account"

I am not able to access my account. It says page under maintenance. Anybody facing the same issue?

Resolved! Error message when forwarding with 671234567890#

I want to keep a blocked number to leave my voicemail using the *67* # function but I get an error aboutConnection problem/invalid MMIPlease help. Thanks

Porting Issues: No Incoming Calls

Today I ported my number over from Freedom to Public Mobile. Everything seemed to be working fine except I am unable to receive any phone calls--all incoming phone calls go straight to voice mail. I believe this might have been because the porting ...

Can no longer pay

There is no problem with my credit card/debit card but Public Mobile does not accept my payments anymore. I've created a Community account but can't login to submit a ticket. Best, Max

How can I setup email on my Kyocera Duraxe E4710 flip-phone?

Greetings! Don`t laugh, but I`m done with modern cellphones.. and I`ve switched to a Kyocera Duraxe E4710 flip-phone. However, I`m unable to setup my Gmail incoming/outgoing, as I keep getting `Cannot sign in` errors.. and even `Network Unavailable` ...

Transfer

Transfer my phone number from Koodo to Public mobile

My Account

I have logged into my account but, I have not received an email to verify myself...now I am locked out of my account.Any help would be appreciated.

Resolved! My account

Hi, I can use this community service, but cannot get access to my account. I don’t know why. Please help me! Thank you!

Link community account to my account (?)

I receive a notice to link my account to my community account (?). I follow the steps closely but got stuck at the last step of clicking on "email". It did not respond.

Creat a new account

Hello, I want to create a new account. I just ported my phone number. Please help

Not receiving incoming calls

I transferred from BellAliant to Public Mobile yesterday. I responded “yes” to the text from BellAliant asking me to confirm that I wanted to transfer my number to Public Mobile. Then I inserted my Public Mobile SIM card in my iPhone. It has now be...

Referral code

I need Public mobile to add a referral code to my new account just opened. It states it will take 4 days for my profile so was told it will have to be added for me.

Porting number

I want to post my number. I have requested for it but didn't yet received code on my number.

Receiving USA Calls

Why I cannot receive USA calls on my new Public plan ?

public can't process my payment

I'm on auto pay. But public can't process my payment. I tried the incognito mode, another browser etc. What should I do ? My CC is the correct one

Call went straight to voicemail and a vm notification glitch?

I have an Iphone 12 and it's up to date. I randomly checked my voicemail today and saw that I had one waiting for me (strange that there was no badge notification on the Phone app, but there was one within the app). The call is from a local business ...

Resolved! Payment Receipt Access

Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Proof of old number

codes

2FA Not Working

Refurbished phone

Email address change

Missing SIM Card

No service abroad

Charging payment

Not able to access "My account"

Resolved! Error message when forwarding with 671234567890#

Porting Issues: No Incoming Calls

Can no longer pay

How can I setup email on my Kyocera Duraxe E4710 flip-phone?

Transfer

My Account

Resolved! My account

Link community account to my account (?)

Creat a new account

Not receiving incoming calls

Referral code

Porting number

Receiving USA Calls

public can't process my payment

Call went straight to voicemail and a vm notification glitch?

Resolved! Payment Receipt Access

What does Add-on "1000 U.K. Long Distance Minutes" mean?

Account Number

My line is not working

Calling a Canadian, being told US error

annoying calls

New subscriber, but not getting half price

New subscription problem

Change SIM type from eSIM to Physical SIM

Trouble Transferring My Number

Switched to Flash Sale $20 for 100GB (US CAN MX) b...

Resolved! Error message when forwarding with *67*1234567890#

Resolved! My account

Resolved! Payment Receipt Access

Resolved! Error message when forwarding with 671234567890#