Locked out of account more than a week

[Tony68]

I have been locked out of my account for over a week and trying to login just tells me to wait until its unlocked but its been a week. i have tried 'customer service' and it does not help as always requires a login which i cannot do. i am only able to post this on my daughter's login. forgot password does not work either.

[hTideGnow]

HI @Tony68 

can you provide us a screenshot?  can tell you what is the problem if we see the exact error message.  There are different ones. 

[maximum_gato]

@HALIMACS 

You took the words right out of my mouth!

@Tony68 

If you answer YES to my question you are not going to enjoy your journey with this particular eversafe glitch.

[HALIMACS]

@Tony68 

Recommend setting up an Eversafe login for a Community user so you can more readily communicate with Customer Support Staff.

Follow this link:

Public Mobile (register Eversafe)

[maximum_gato]

@Tony68 

Has this been an issue since you first created your eversafe ID?

[softech]

@Tony68 were you using browser to login. ? Try using Incognito mode and see if it helps, or try using app

if that does not help, please engage support by direct message:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@Tony68 

try this link to message the CSA folks for their help. Watch the little envelop icon on top right side of the page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437