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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim Card question

Been with Public Mobile for about 6 years now. Yeah, it's an old sim card. 5G was unheard of back when I purchased this sim. If I move from my 4G plan to a 5G plan with Public Mobile (granted I need a 5G phone as well) do I need a new sim card or wil...

New user

I'm Nicolas.I just subscribed to public mobile. While activating my physical sim card, I was asked to choose a number what I did. Surprise the number was already used by another client. A 6-digits code was sent to the number and I need it to access m...

Resolved! Can’t activate eSIM on iPhone 11

I just signed up for 4G CAN/US before flying from canada to US this morning and I am trying to activate my eSIM on iPhone 11. I scanned the image in my activation email but get a message ‘unable to activate esim’. my account portal says it’s activate...

Resolved! changing plans

For the agentI wanted to change my subscription to the $30.00 4G 20 GB Canada-US plan which shows as available on Public Mobile's website until September 30th; however, this plan was not showing up as an option in my account. Therefore, the only opt...

Pls how do I get or set up my account pin

Not accepting my card for payment

My payment doesn't go through. I've tried two cards

Declined payment

Hi everyone!my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than ...

Service not working

Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th

Cancel my service

Hi, I want to cancel my public mobile e-sim but I have deleted the e-sim when getting a new phone. Now I can't go to my account as it sends the verification code to that e-sim. What should I do?!

Change my plan

I will be traveling for 7 months and would like to put my phone and my husband’s phone onto the cheapest plan possible to keep our numbers. I see a plan for $19 but for some reason, I can’t select it.

Resolved! Request Specific Phone No.

Hi, I brought a new sim card for my family member, can I request a specific phone number for her, like 647-XXX-7828, of which is similar to my phone number?thanks a lot

Resolved! Verizon unlocked iPhone 12 compatibility

Hello. Will Verizon unlocked iPhone 12 work on Public Mobile? How do I check compatibility? It is my niece's phone, she is in US, but she wants to give it to me (send by mail), if it will work. Thanks!

Installed esim now phone is SOS on primary cellular

I installed a Airalo esim for a trip today. Says it was installed successfully. Now on primary cellular service my phone is SOS. Any idea why?

Make a payment whit my new card

porting/number transfer

so in the process of the porting /number transfer for another account that i have i made a mistake and did not select the dummy number. now this are weird. how can i fix this without affecting my number and is it an easy fix??? will getting a physica...

Referrals

I recently referred a friend, why don't I see a credit on my account?

Reset my pin

I need to reset my 4 digit pin for calling *611 to pay my bill

Resolved! Canada/US 50g plan

Hi everyoneJust wanted to know if I need to activate anything on my mobile device for my plan when traveling to the US . Currently sitting in my hotel room in San Fran after a long day of traveling (from NL) and wanted to make sure I'm not getting an...

Spam Calls

I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...

Resolved! Public Mobile APM on adroid 14

Hi, I just bought a brand new OnePlus 12r with oxygen os 14 (android 14) but the MMS message doesn't work, I had this problem on my old OnePlus 7t earlier this year and it was stated that if i had a up to date phone the APN would have been published ...

How to change plan- downgrade

How do I downgrade more on a plan as all the options are not showing. I want way less data right now changing to $30 plan but i want the $20 plan i can see online just not on app thanks I have never been able to contact support keeps saying error on ...

Resolved! Payment accepted but plan not renewed

Hi,Yesterday I paid for my phone plan. The transactions page shows the top up and shows the plan renewal but I still don't have an active subscription?What should I do? Pay twice and cancel the first transaction with the bank as fraud?

Resolved! iPhone eSIM Installation

I have a bit of an unusal question. There's a bit of a long-winded explanation required, I'm afrraid.I have an Android phone which is NOT eSIM compatible. I have also bought an "eSIM Adapter" which seems to work fine. I've successfully loaded an ove...

Current Plan

How do I determine if my current subscription has unlimited calling to US?

Wifi-Calling

When and/or how do I setup wifi-calling?

Someone has stole my phone number and access to my account

Resolved! Do I need the US roaming add on if I have a Canada-US plan?

Hi! I’m new to public mobile and am planning a trip to the US. i assume my Canada-US plan includes both countries and I don’t need to buy the US roaming add on but I’m not sure. It’s just not something I am use to and would hate to use my phone for a...

Mobile Compatibility with Public Mobile

Hello, wondering if the Samsung Galaxy Folder 1 is compatible with Public Mobile.

Data Usage

I’ve just been advised that I have used 95% and now 100% of my data. I don't text. I don't take pictures. I don't look things up on Google. I only use the phone to make or receive calls, and even that happens rarely. What do I need to do to my phone ...

prepaid credit cards on auto pay doesn't work

In the past i used a prepaid credit card to pay for my service. That doesn't work anymore. I think it is because it is on autopay. How do i just add fund to my account without using autopay?

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