Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My girlfriend has an iPhone and I have a Samsung Android phone. When she sends me a text message I receive the message but on her end it says undelivered. We have tried everything that the Apples Help community has suggested. Toggle SMS etc... Also w...
Hi, what name should I use in “send to” when submitting a ticket?
Hi, I am looking at the change subscriptions options and can only select the two lowest options. This is the same when I am logged in on the mobile app. There is no option to change between 'ALL', '5G Speed','4G Speed', '3G Speed' like on the plans p...
I am curious about switching to public mobile. But am looking at the addon and wondering if there was an addon that included calling Switzerland. And if so is it included in this package deal? Thank-you for your Help.
I cannot unsubscribe my senior parents phone lines through online accounts since it sends a code to their cell which they are not active and on another service provider abroad. What is the best way to handle this?Thanks@CS_Agent
Hi there,First of all: This is not the account connected to the number I have issue with. I use this account because I can't log in now with the number I have issue with.What happened:1. Last Saturday I created a new account2. I changed the number I ...
If I were to upgrade my plan, does the rewards carry over? ie I currently have rewards of $5.... so the $40 plan should only cost me $35 like my $25 is now $20?
Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators
@CS_Agent
I recently upgraded to 5G from 3G. I'm using Samsung S21 Ultra. I can only connect to 4G+ network. With the 3G I was able to connect to 4G+ network as well and the speeds were the same 80 down and 20 up. I checked all the settings and the phone seem...
how to submitte a ticket, my account can't be activated
Does anybody have and use Pixel 7 or 8?Any comments regarding phone?I read it is pure Android without any bloatware and other garbage manufactures bundle with their versions of Android.
Getting an error on the website
I ordered a plan with an eSim without realizing canadian s20+ don't support it.Is it possible to get a physical sim?Trying to open a ticket on the app just bugs out.
Hi , I signed up yesterday , I have a sim card paid my $40 monthly fee, when signing up , I missed the 90 minute window , for the confirmation text , now when I sign in on the app and go to my account , it says I'm locked out due to non payment , so ...
I bought a US Roaming plan with data, talk and text yesterday. The charge is on my credit card, so it was processed. I crossed the border today and I don't have any text,talk or data. Roaming is enabled in my phone settings. I did the same thing ...
I ordered a SIM card on October 22, 2023. Today has been 10 business days since ordering and I have not received the SIM card in the mail yet. How do I get my SIM card?
I have subscribed & put a new sim in but cannot download the app as the phone is a flip phone used for voice calls only.How can I activate the sim without the app?
I currently pay $40 per month for 15GB data at 4G. There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.Obviously I don’t want to continue paying more for less. But when I go to change ...
I just changed my plan to the Canada/US plan because we will be in Florida for 5 months. This morning I got a bit too close to the Canada/US border this morning and I received a text message from Public Mobile welcoming me to the US, and advising me...
I want to cancel account - and am having trouble logging into the system due to the mess around the change of authentication structure.HOW do I cancel my service?????
How do I update my Credit card on file? I am constantly getting error
I am traveling right now and my plan has unlimited roaming texts. I cannot seem to even pick up a data signal even while roaming is on. Is there a way to fix this?
Did the offer for $50 • 40GB Canada-US Plan expire? I'm unable to see it as an option on the Website, App, or Change Subscription Section of the Mobile App.I'm just wondering if we're going to see a Canada-US Plan introduced in that price range again...
I just saw this on my available plans and had the option to change. For those who don't want to take a hit in the pocketbook on the 90day plan.
Public mobile contacted my old carrier and that carrier sent me a message to transfer my phone number but it expired after 90 mins and I didn’t respond. I need public mobile to contact my old carrier again so that I can receive another request to tra...
I’m an existing customer and am trying to subscribe to the $50 plan but it wants to charge me $65. Is it only for new customers?
October 19 here, still nothing.
I have ordered SIM, but it takes 10 days to deliver. This doesn't work for me. I need to transfer my number within a week. I asked ESIM card in my account, it keeps giving me error message. My phone is Iphone 13 and is compatible with ESIM. Can you p...
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