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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US data no longer working

I’m on the following plan75 GB within Canada and the US Data at 5G Speed'and I arrived in the us and data was working for the first few hours and now it’s no longer working. I’ve only used 7.5 gb out of 75 gen available. I’ve tried restarting my phon...

problems with number port

Hi All.I tried to port my number over from rogers. Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers.. now I can't log into public mobile since I can't get txt 6 digit numbers ...

Resolved! Account

I attempted to purchase another 15 days of calling, text and data for $30.00.The response is "cannot process at this time".I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.Please review an...

Re: Activation issue

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

Paying outstanding bills & restoring service

I want to pay an outstanding bill but cannot do so because the phone is not in service. So requesting a code will be of no use. Is there any other way to get this bill paid? Help!

Resolved! Porting number

Hey all, so recently had a dual sim set up with a Fido physical sim with my number and a pm random number to test out via esim. I am very happy with reception so I transferred number in app. I got the text and confirmed transfer but on the last page ...

transfer number

i have problem to transfer my number

Why can't I access my account..I have been locked out and can't get in because I haven't been in my

Resolved! 5GB of Data Expires in 150 Days

I've counted the days and notice that the Bonus data given to me will expire around the start of August.What I'd like to know is if the 5GB Data Bonus is per month or a total to be used over 150 days?Also, what's going to happen to the existing bonus...

Resolved! need support

no service. Unable to login to put in details.

Resolved! One Plus 12R

Does One Plus 12r work with Public Mobile? anyone know?

Resolved! Deactivate call forwarding

How do I deactivate call forwarding?

Resolved! Activate sim card

After going through setup saying activation something went wrong get help

Resolved! Credit refund

Hello. My mother had an account with Public Mobile and just recently switched providers, she had 20 dollars credit on her account and is wondering if there's a way to get a refund for it. She can no longer access her account to find out. Thanks in ad...

Resolved! Phone records

A person, that I don't have their number, has been receiving calls from an unknown caller. Their phone records, as found by a police officer (their family member), show my phone number as the caller but my phone history doesn't show any history of me...

Account was deactivated

Hi, I had 2 numbers on my account and the second number seems to be deactivate. Why is this ? how do I fix this and reactivate the number?

Resolved! New account nowhere to put address?

On the app, there is nowhere to enter my address only postal code. When trying to purchase a plan, at the credit card stage we get an error. It asks for postal code and credit card number only. I think the error is because it does not see an address ...

Resolved! 5G data drops to H+ when making phone call

anyone expericing this issue? Is this normal?when making outgoing phone calls , data icon changes from 5G to H+, speed drops to 8Mbps. data speed usually around 95Mbps on my 5G phone.also my phone has dual physical SIM, when making phone calls with P...

Resolved! Changing Phone to 4G or 5G

Hi,I am on the 3G plan using a 3G phone and I will soon be buying a 4G or 5G phone. What do I need to do or have to use the 4G or 5G phone with Public Mobile?1. Will my current 3G Public Mobile Sim work in the 4G or 5G phone or do I need a new Publi...

Resolved! Phone dosn't work

I just joined public. Telus ported my number to Public but my phone and number are not active. Esim was sent when signing up for the PM plan. Any help will be appreciated.Thanks

can’t call and get calls from others

hey, cs_agent can’t help me for two days already, i bought a sim card three days ago, subscription, i have mobile data, but can’t call anywhere, no rings even, and once who calls me - redirect to voicemail. suport is awful, they said there’s everyth...

My service is suspended

I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do

Resolved! Hot spot

my mobile hot spot on my iphone 8 says to contact public mobile ? I have rebooted my phone, any solution?

Resolved! activating for the first time

physical sim activation for the first time

Esim and physical sim

I recently hooked up with PM and installed an esim but I have a physical sim I would like to swap them out any ideas on how to?

Strange issue when calling my partner

Hey,My partner recently switched to public mobile but now every time I call her the first call ALWAYS connects me directly to her mailbox. If I call right after again it connects me correctly. What should I (or her do) to fix that?Thanks,Florian

Resolved! I am switching to Public from Koodo - No 6 digit code received

I am going through the activation and have reached the point where I need to enter the 6 digit Eversafe code, but I have not received it. The Re-Send does not work. The phone is not receiving the text message. I have tried Re-send many times. If I tr...

Can I set up two mobile #s in two separate provinces

Hi, I reside in one province but need a local # in a different province. Is it possible to do this all through Public?

New subscriber, can't get past credit card processing

My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...

What is the order in which Data Add-Ons will be used?

As a long time customer of PM, I have a few non-expiring data-ons I received as Promos. If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...

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