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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22060 Views
  • 181 replies
  • 24 Bravos

Resolved! Line not in service after Activation

Hello, I just recently moved my number from Koodo to Public Mobile. The transfer was completed successfully as the koodo account is now closed. After inserting the Public Sim Card into the phone it is saying that there is no service or just "emergenc...

CarolD by Great Neighbour / Super Voisin
  • 552 Views
  • 9 replies
  • 0 Bravos

Resolved! Invoicing errors

Hi, i have an issue with invoicing, when I bought the line I had added my credit card for automatic withdrawals and since the first month I’m not getting the $ crédits, i was told that when you add a credit card for automatic payments you will get a ...

Tinno1971 by Great Neighbour / Super Voisin
  • 315 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan upgrade

Hello PM,  I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.now today is the 4th January and there is n...

Wolle268 by Great Citizen / Super Citoyen
  • 324 Views
  • 7 replies
  • 0 Bravos

Resolved! Ordered Sim

When is the possible date that I will gonna recived my ordered simcard. I ordered it last Dec 17, 2022.

Resolved! unlock phone

I am going to England and want to use a sim card/phone plan in UK

bucknfoss by Good Citizen / Bon Citoyen
  • 335 Views
  • 11 replies
  • 0 Bravos

Resolved! Refered a friend

Hello,I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral? Thank youSintija

sintija77 by Great Neighbour / Super Voisin
  • 358 Views
  • 5 replies
  • 0 Bravos

Resolved! Waiting for PUK

How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.

Phil27 by Good Citizen / Bon Citoyen
  • 413 Views
  • 10 replies
  • 0 Bravos

Resolved! Need new phone number with specific area code

Hi, I moved and need to change my phone number. The only problem is I need a specific area code due to the specs of the old buzzer system at my building (604 or 778 will work) and the only ones available from Public are 672 and 236. Any recommendatio...

rophono by Great Neighbour / Super Voisin
  • 348 Views
  • 5 replies
  • 1 Bravos

Resolved! Missing loyalty point

Hi, I'm with public mobile since dec 2020, In dec 2022 I was expecting increase of my loyalty by 1$ hoewere that did not happen. May I know why so?

Arvindman by Good Citizen / Bon Citoyen
  • 509 Views
  • 12 replies
  • 1 Bravos

Can’t make or receive a call

I am in the US visiting family I put the package on my phone for data and unlimited text and talk but I can’t make a call out and no one can call me 

Heather0292 by Great Neighbour / Super Voisin
  • 170 Views
  • 4 replies
  • 1 Bravos

Resolved! Change plan

I'm travelling in Mexico and cannot use my public mobile plan. I want to reduce my plan to only keep my phone number.  When signing in the only plans I see are the expensive ones. Please help me reduce my monthly plan just to save my phone number! Th...

IL1 by Good Citizen / Bon Citoyen
  • 339 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting

Unfortunately, I removed my freedom mobile sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to freedom mobile

Richard21 by Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 1 Bravos

Pin number and service suspension

I would like to thank everyone who contributed to helping me become informed about how the system operates.  I now have a pin that I chose and the account is now labelled under my email, not one chosen by agent in store.  Also learned how to suspend ...

mk9lobo by Good Citizen / Bon Citoyen
  • 112 Views
  • 1 replies
  • 2 Bravos

Call display not working

Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get t...

HuronBob by Great Citizen / Super Citoyen
  • 359 Views
  • 11 replies
  • 0 Bravos

Resolved! Lost SIM card

Hi, I recently lost my sim card and need a new one. But still, keep my old number  can anyone pls help me do this?  Much Appreciated ( have a great day ) Mak  

Mak_Rush22 by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer a friend

I have referred a friend in Oct 2022 when there was a promotion on for $5.00 off each month for 6 months. Myself or my friend never got the $5.00 savings from the day that my friend was referred. Is there anything that can be done about this.  Thanks...

JackieJohn by Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Resolved! Overcharge

I have stopped public mobile from November 28th,2022.But you still charge my monthly fee.Can you refund my money?

6043144324 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada-wide calling

My plan says that I have unlimited Canada-wide calling, but I get a message saying that I will be charged if I dial a number outside of my local area. Why?

wandapd by Great Neighbour / Super Voisin
  • 405 Views
  • 10 replies
  • 0 Bravos

new US Add-ons

It seems the new US Add-ons have gone live now. They are available to purchase in self serve now as well.  So, it must be official.  No glitch this time. (Note: making a new post, as not everyone sorts by "Recent replies".  Don't want it to be missed...

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whyveeare by Model Citizen / Citoyen Modèle
  • 457 Views
  • 12 replies
  • 5 Bravos

Resolved! Text messages

How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!

svetg1005 by Great Neighbour / Super Voisin
  • 303 Views
  • 5 replies
  • 0 Bravos

Resolved! 25.00 Plan

Why can't we get the $25.00 month plan That's what I want Lucky Mobile is offering it I'm thinking of changing from you to this company  It's a great deal

rocky by Good Citizen / Bon Citoyen
  • 439 Views
  • 6 replies
  • 1 Bravos
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