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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel Enrollment due to Phone Incompatibility

Is this possible? I'm on the activation screen for the past week or so and would like to cancel enrollment in service and get a refund.

cannot call out but can receive calls

Making Calls Out

out going calls

Outgoing Calls

Unable to make or receive calls

Can't make calls

unable to make calls

Unable to dial out since 430pm.

Purchase refund

Hi, please refund my subscription purchase as I received a message that my phone is not compatible with the public mobile eSIM card. I couldn't complete the activation process on my phone. Thanks

Resolved! Dual SIM and eSIM on the same phone with different numbers

Hi.Does PM support dual sim and eSIM with two different numbers on the same phone? I have my personal phone number via SIM but would like to set up a new business number using an eSIM on the SAME phone. Has anyone tried this? What type of phone do u ...

Pixel 3a suddenly unable to make any outgoing calls

My wife and I both use a Pixel 3a and are subscribed to Public Mobile plans. There are no outstanding balances or any issues with our payment on the accounts. We are suddenly unable to make any outgoing calls on our Pixel 3a phones today. We can stil...

Account cancelation

Does anyone know who to call or talk to about canceling my account ?

Finishing subscription

I can’t finish step 6

Failing inbound and outbound cell calls

Unable to hear

Resolved! Phone number transfer Steps?

Coming back to Public from Koodo after 6 years absence.I assume I will start a new account with a random number first.How do I transfer my 20yo phone number from Koodo to Public in a few months, when my contract ends?I've done it ages ago going from ...

Resolved! My number is being spoofed to make scam calls

Good afternoonJust got a call from someone saying I called them twice today. I did not. I suspect my number is being spoofed to make scam calls.What do I do? Ignore it? What if my number gets auto blocked or something? Any ideas, anyone? I've been su...

Unable to make calls on my Samsung Galaxy 7 - Any ideas?

I am able to receive calls and can send or receive texts. Everything else seems to be working. I checked my SIM card and there is no damage. Also tried turning off and on multiple times and that doesn't seem to work. Wondering if I inadvertently chan...

Unable to call out update

I can not make calls - Please help

adding an inbound only number to a device

My wife and I both have PM accounts and are very happy with the service. We also have a Vonage account that we never use but it has the phone number we have held for over 40 years. Can the number be ported to PM to one of our phones as an inbound o...

$34 deal for 50GB of 5G does not exist anymore

A few days ago I saw the $34 plan for 50GB of 5G Data, I really wanted this plan but its gone, is there any way I can get it as a new customer?

My international text is not working

I have been sending texts internationally which is covered under my plan with no luck. They have never been delivered. Any tips on what c the reasons could beThanks

Unable to call out

The children smart watch

My daughter’s children smart watch doesn’t detect the SIM card. I checked the SIM card with my telephone, it’s working and as well as I restarted the watch many times but still doesn’t work.

My account loop

Select my account, wants me to login, I’m already logged in!?!

Call forward

I am out of the country and trying to call forward my public mobile number to another Canadian number. I keep getting error message. Can they do this in support for me?

How can you ask to get better network coverage in my area.

I live in Lincoln New Brunswick and I have barely any service at my home. During a power outage I have to drive out of my subdivision to be able to make a call or report an outage. There is a new gas station on the Nevers road and I wasn't able to ac...

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