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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25861 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37537 Views
  • 185 replies
  • 29 Bravos

Resolved! How to open a private ticket ?

Hi,I selected an esim but my Pixel 3 is not compatible with that. I ordered a sim card but the service activation still uses the esim card and fails.I try to submit a ticket but the authentication fails somehow.Can someone help to open a private tick...

Ludovic1 by Great Neighbour / Super Voisin
  • 619 Views
  • 7 replies
  • 0 Bravos

Resolved! Upgrade not working

I recently upgraded 3 accounts from 3g to 5g and the third one did not work. I got billed for all three. I can't seem to open a ticket. Can a CS_Agent agent or someone other help me ?

good2go013013 by Good Citizen / Bon Citoyen
  • 1006 Views
  • 10 replies
  • 1 Bravos

Resolved! Referral bonuses not added yet

I just referred a friend to PM yesterday but I don't see any indication that them or I received any bonuses for the referral. I don't see any extra points and they don't see any bill credit. Does it appear on the second subscription cycle?

jash7181 by Good Citizen / Bon Citoyen
  • 468 Views
  • 4 replies
  • 1 Bravos

Resolved! Plans

If I change plans do I keep my rewards?

LB100 by Great Neighbour / Super Voisin
  • 430 Views
  • 4 replies
  • 0 Bravos

I lost my mobile phone

Hi Public mobile,Since I lost my mobile phone and I couldn't get my log-in code. 

Kennis by Great Neighbour / Super Voisin
  • 325 Views
  • 3 replies
  • 0 Bravos

eSim Activation

Hi I am trying to activate a new eSim but it showed me an error and asked me to community service. Kindly help.

Maureenmau by Good Citizen / Bon Citoyen
  • 861 Views
  • 11 replies
  • 0 Bravos

4g tablet

Can I toss my sim/public mobile sim into one of those 4g tablets? Sorry can't find a support thread on the subject. Big hands/small phones incase your wondering

Yodes by Great Neighbour / Super Voisin
  • 798 Views
  • 5 replies
  • 3 Bravos

International calls

I have 300 minutes for international calls, why does it say you dialed wrong number, yet the same number works on my other phone 

Scott64 by Great Neighbour / Super Voisin
  • 731 Views
  • 9 replies
  • 0 Bravos

Resolved! E-SIM not acitvatwd

Hi there. Just ported my number for an e-sim. I was told there was an error and I should contact public mobile. Please help me out.

Zaya101 by Good Citizen / Bon Citoyen
  • 1568 Views
  • 22 replies
  • 2 Bravos

Resolved! I can't file a ticket.

So, I had to replace the defective sim card I was sent upon sign-up, and I can't get a ticket submitted for a $10 refund.I've deleted the data and cache, I've restarted my browser multiple times, I've used a private window. ERROR: XXX is all I see.Ho...

kitkate by Great Neighbour / Super Voisin
  • 898 Views
  • 8 replies
  • 2 Bravos

Resolved! Account not loading

Hi, today I ported my number out of Public Mobile, and now I'm unable to sign in. However, I can still reset my password. I just wanted to confirm whether my account is canceled for good, or there are website issues because I want to make sure I don'...

ben931 by Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 2 Bravos

Add friend referral code

Hi, I want to add my friend’s referral code to my account. I joined Public today. @CS_Agent

RJNC by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 2 Bravos

Resolved! I down loaded app cant sign in

I have never been able to use the app after downloading app first screen  (already have an account) hit the log init comes up with a lock and IS.COM in the header and a blank page  iPhone 2020 Se 2nd gen

hogdog44mag by Good Citizen / Bon Citoyen
  • 1348 Views
  • 16 replies
  • 0 Bravos

Resolved! Port in from Land Line leaves me without a phone at all

I have been with Public for over a year using a number given to me by Public. Then we decided to end our land line (Telus), and port that number to my cell. I started that process this morning, and am regretting doing this on a Friday... I understand...

Lynda4 by Good Citizen / Bon Citoyen
  • 1560 Views
  • 20 replies
  • 1 Bravos

complete device set up

I am not able to receive the 6 digit security code to the phone number I provided

Sandra55 by Great Neighbour / Super Voisin
  • 657 Views
  • 6 replies
  • 1 Bravos

Porting issue from Zoomer

Hi .. Im a new to Public Mobile (coming from years with Zoomer Wireless).  I just signed and started the port (I entered Cityfone and my IMEI) ..then about 15 minutes later, I received a text from Public stating "We're having issues transferring you ...

DeCriff by Great Neighbour / Super Voisin
  • 677 Views
  • 7 replies
  • 1 Bravos

pm app issues

why is it that when i try to sign into my account on the app that my secondary account is loading instead?

Terry1973 by Good Citizen / Bon Citoyen
  • 644 Views
  • 7 replies
  • 1 Bravos

Change of Sim

Hello,I got my sons Public mobile sim cards and have been customer for a few years now.  We had to change sim card for one of my son`s and now we are stuck with an extra unused accoun with an unused phone number yet being charged.  How do we cancel t...

marlene_frade by Great Neighbour / Super Voisin
  • 394 Views
  • 3 replies
  • 1 Bravos

Resolved! No answer from CSA

I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet. 

Anas4 by Good Citizen / Bon Citoyen
  • 806 Views
  • 8 replies
  • 0 Bravos

Esim troubles

Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how

Terry1973 by Good Citizen / Bon Citoyen
  • 502 Views
  • 6 replies
  • 1 Bravos

new sim activation on iPhone PM app

iPhone 5S, new SIM, have account, paid CAD15 service, PM App installed, loaded many times only blank page to eversafe.id.telus.com, cannot activate my phone/sim.

dr16 by Great Neighbour / Super Voisin
  • 1099 Views
  • 14 replies
  • 1 Bravos

Resolved! Unable to upgrade subscription to 5G

I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.

Sacha9104 by Great Neighbour / Super Voisin
  • 550 Views
  • 4 replies
  • 1 Bravos

Need number port from Koodo

Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.

rayleishen by Good Citizen / Bon Citoyen
  • 1349 Views
  • 19 replies
  • 1 Bravos

log in's don't match

I created a public mobile account and ordered a sim card.  I stopped the activation process to wait for my sim card, which never came.  I now went to log in to see if I can try and contact someone, but when I log in, it takes me directly to the "resu...

PodunkDavis by Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 1 Bravos

Refund

I never activated my account and public mobile still charged me. How do I get a refund. 

Eve0106 by Great Neighbour / Super Voisin
  • 844 Views
  • 9 replies
  • 2 Bravos

Service

People call my number and it goes straight to voicemail so I'm not getting most of the calls that are made to my phone number. My reduced data also is not working help please

Bluntman by Good Citizen / Bon Citoyen
  • 576 Views
  • 8 replies
  • 1 Bravos
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