Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. Today I transferred my Public login to the new Eversafe. However when I tried to use community it forces me to enter a new username, and doesn't allow me to attach my existing one. If I use my existing one it says it is in use. Was anybod...
we have forgot what email address we used for my sons login and we cant get into his account now, how do we find out or reset his email
Who can we contact to recommend changes or additions to the website?Even though it clearly states at the top of the page…we are all customers-post an idea or a question. Too many customers think the community is a place to complain or leave a message...
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox/note-id/3082263/notes-view-mode/single?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufExJMDRUUkdNUlBIQkpWfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs Hi this my link or ticket number i ca...
Please help us! My daughter activated her phone yesterday. The payment went through. It’s been nearly 24 hours and she cannot make or receive calls or texts. But she needs the phone for work. PLEASE HELP.
Hoping someone from PM will reach out to correct this issue. My data usage did not reset to zero at the beginning of this billing cycle, and now I'm stuck with no data. Please get this issue resolved asap. Thanks.
Hi i switched from 3g to 4g speeds months ago expecting to notice a difference with sending files etc I didn't notice that much of a difference. I decided to look at the settings on my phone and the network only shows LTE, 3g/2g as mobile network. I...
How did this rollout proceed without proper proper beta testing?So many things wrong with this rollout that have already been detailed by others.Why wasn't a temporary customer service number set up for those unable to access their accounts and comm...
Can someone please get in contact with me? When I tried to pay the website said payment didn't go through try again. I did and it pulled it both times. @csagent
I went on a trip recently and lost my SIM card. Now I'm back and I purchased a new Public Mobile SIM card, but I have no clue how to activate it. I downloaded the app at activate.publicmobile.ca but there is nowhere in the app to "Activate a SIM".The...
I moved from Public to Koodo to get wifi calling. My Public account is still active. When I click the login button at the top of the website, the screen refreshes and there is nowhere to enter my login details. how do i get out of this loop?
Can I remove my sim card and use a different one whiletraveling for amonth and not lose my phone # or validity of myPM Sim card?
Hello @CS_Agent,We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.Is the phone number transfer in progress? Thanks
We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me
So here's a weird one. I just happened to be checking my data usage figures. (For context, I'm on the $15/mo plan with 250 Mb of data monthly.) The number seemed high, since I'm home most of the time on wifi constantly. I discovered that data is bein...
Plan is good until June 5th, only used 800+ mb of data of 2 GB, and data isn't working properly for the last 4 days. Reset port numbers and all that, reset wifi and Bluetooth settings, still... My data isn't working. I am not a new customer, and I ex...
Hi,My dad lost his phone with his Sim card and I have bought a new phone with a new Sim card. I am unable to activate it on the plan he had. Could you please assist?
I just noticed on another question that someone saidthe $15 plan includes international texting. I have that plan & wasn’t aware of that. What, or where, is international texting considered (where does it cover?). Thanks
My daughter is currently with Koodo. I see PM is offering the $39 20G special rate. I was thinking of suggesting to her to switch over but want to make sure that it’s reliable. I only use PM for making calls & texting on the $15 plan. I don’t use dat...
Since this site changed I can't load my account and it is impossible to send a ticket into support. My texting service is not working again. How can I contact them? Do they have an external email without needing to log into their system?
@ CS_Comms @CS_Agent hi team,I just renewed my plan 5/27. However, one day after, I need to change my plan for more data. I prefer to choose change immediately since the new cycle just started. From the q&a seems like the current monthly fee won’t b...
Do I unsubscribe and de-select autopay when I don't need the service for a couple of months? Also, if I unsubscribe before the end of my subscription cycle, will my present service continue to work until the end of my subscription cycle?
Merged thread
With the latest update on the Community, I need to register a new account to login. What has happened to the old login account?
Hi.I notice the public mobile website has been upgraded. I plan to create a new account for $15 plan, here is question for the plan:Are the unlimited incoming calls and the Unlimited Canadian with international text messages still included in the $...
Hi, I lost my phone, and it causes me to be unable to access my public mobile account, because when I enter my email and password the system still wants to authentify me by sending a code to my phone.Please help. Thank you.
The site seems to be broken and I've been overcharged and there seems to be no way to make a ticket with customer support anymore. Keep getting an error and my grandfathered plan no longer is being charged the right amount im being overcharged and ca...
What add on to my plan is needed to do call from Holland, Germany, Austria and Hongria to Canada. Thanks!Alain
I got through the setting up the eversafe hoop and now anytime I try to go to my account page I get an error saying "too many redirects".I try to submit a ticket and then I have the exact same problem.I guess I'll be doing business on the 611 line...
| User | Bravos Count |
|---|---|
| 236 | |
| 235 | |
| 206 | |
| 186 | |
| 162 | |
| 161 | |
| 159 | |
| 153 |
