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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12130 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23040 Views
  • 183 replies
  • 25 Bravos

Resolved! The Fine Print on the Plan

Hi, I just switched my current plan to the new which offers 15GB 4G data for $40/month and it will start on the next renewal date.I read the fine print though and it states no promo codes or special offers can be applied with this plan. Does this mea...

Resolved! phone

Why can't I apply a voucher after phone been down for 3 months?

Sammy_Janet by Great Neighbour / Super Voisin
  • 467 Views
  • 7 replies
  • 0 Bravos

Resolved! MMS and data

Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?

RYC by Good Citizen / Bon Citoyen
  • 662 Views
  • 11 replies
  • 0 Bravos

Help

I'm not recieving incoming calls

ShannonC by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

Unable to re-play saved voice mail.

I have a voice mail that's about 45 seconds long I listened to it and saved it.I wanted to listen to it again: as prompted, I pressed 1. But it plays only a small fraction of a second of noise and stops. Then goes to  "To listen to this message, pres...

Kazinator by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

Resolved! Need to change my email address

I need to change the email address on my account. I will only have access to the old account for a few more weeks so this has to happen soon.

laurenbbrown by Great Neighbour / Super Voisin
  • 333 Views
  • 2 replies
  • 0 Bravos

Purchased add ons not working

I purchased an add on for a data top up. It was charged to my credit card, but the data was not applied to my account

fromage by Great Neighbour / Super Voisin
  • 458 Views
  • 12 replies
  • 2 Bravos

Resolved! Port number

I’m trying to find out if my current land line number can be ported 

Paulatns by Great Neighbour / Super Voisin
  • 395 Views
  • 5 replies
  • 1 Bravos

Resolved! Code 821

trying to activate SIM but keep saying code 821

chrismg1973 by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 1 Bravos

Resolved! Signup concerns

I am a new member unable to activate phone, no old sim card. Question - If I was to complete a full reset of thephone would it not respond as brand new, awaiting its PublicMobile SIM card?Thanks Frank

Resolved! change account email

I need to change account email as I have no access to previous email address. I cannot log into self serve because my account is suspended as something happened with my payment method and I have no way to fix it. please advise.

vaedar2002 by Great Neighbour / Super Voisin
  • 309 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching plans to 4G - How it affects rewards

Hi Community!  I had a quick question, Im currently on a 3G plan with the old reward system. I see the offer for the Lunar new year and am considering switching to that plan. Will my old reward system remain active or will it auto-switch me to the ne...

taherkhan by Good Citizen / Bon Citoyen
  • 336 Views
  • 4 replies
  • 1 Bravos

Resolved! New rewards system

Not sure if this has been brought up before , but with new reward system . Would it not be nice to have option to automatically apply points to bill once 15points has  been earned. I know for me I like with old rewards that I don’t have to apply my r...

Handy1 by Mayor / Maire
  • 385 Views
  • 4 replies
  • 0 Bravos

Resolved! Not Receiving any incoming phone calls for days

I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends p...

lola3 by Good Citizen / Bon Citoyen
  • 882 Views
  • 15 replies
  • 1 Bravos

US phone service and add ons

Just arrived in Florida for 10 days and tried using my iPhone 7. I either can’t connect or the call drops. I’m on T Mobile here. Secondly, I had to purchase a 15 day add on bundle when in Canada while down here I’m suddenly receiving offers of 10 day...

Grancyho by Great Neighbour / Super Voisin
  • 434 Views
  • 8 replies
  • 1 Bravos

Resolved! Phone Credit

Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.thanks in advance…

GPhil by Good Citizen / Bon Citoyen
  • 378 Views
  • 5 replies
  • 0 Bravos

30 day addon

Since November, I have been charged $10 for a 30 day data addon, that I did not sign up for. I cannot find anyway to remove this addon from my account. Please advise. Thanks.

rego by Good Citizen / Bon Citoyen
  • 341 Views
  • 8 replies
  • 0 Bravos

My plan has been deactivated and wont reactivate

I applied the payment to my phone, $70 plan, balance now at $93.3 days without service before adding vouchers.Went to web page and tried to "reactivate" and my plan will still not activate.

mister by Great Citizen / Super Citoyen
  • 353 Views
  • 4 replies
  • 0 Bravos

overcharged

I have been overcharged on my credit card from public mobile.

_username312 by Great Neighbour / Super Voisin
  • 311 Views
  • 6 replies
  • 0 Bravos

Resolved! Not receiving simcard !

Its been 8 business days since I have ordered my sim card and have not received it yet ! I dont know what to do?!

shabishaban by Great Neighbour / Super Voisin
  • 456 Views
  • 9 replies
  • 0 Bravos

Resolved! South Korea

Will I be able to use my Public Mobile plan in South Korea or will I have to get a plan in South Korea. 

SoulSlayer by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time

aminkhoram by Great Neighbour / Super Voisin
  • 385 Views
  • 7 replies
  • 0 Bravos

Resolved! US roaming support

Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displa...

longder1 by Good Citizen / Bon Citoyen
  • 1143 Views
  • 26 replies
  • 1 Bravos

Public Mobile Rocks!

Was a Public Mobile customer for about three years without any problems. Nothing but a great experience.Decided that maybe Freedom was a good idea because the great price and 4G data.....Ported out my number (and lost all my nice rewards in the proce...

Paulinga2 by Great Neighbour / Super Voisin
  • 542 Views
  • 11 replies
  • 4 Bravos
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