Confirm activation

[Chendra]

can't complete action 

[Priority]

The Activation Portal will not be operational during Maintenance, I'd recommend reattempting in the morning tomorrow if you are able to wait. 

You'll be able to pick up the Activation where you left off by signing into your Account on the App once Maintenance is finished. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Sign-in-Issues/td-p/1034379

[Chalupa_Batman]

Perfect. Here's the write up I did.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.  Send Email is the option you want. It will send it to the email she signed up with. And finally... do not cut and paste it. Enter each number individually. The system is a snob and doesn't like cut and paste. 🙂

[Chendra]

App on my wife's phone

[Chalupa_Batman · Accepted solution]

Are you using the app on your phone or a computer?

[hairbag1]

@Chendra 

dunno why it has to be so complicated to start a PM account these days.  🙄      Use the link supplied by @hTideGnow  to send a message to the Customer Support group and ask for their help getting going.

[Chendra]

It's asking me to confirm my identity 

[Chendra]

Ok. But I've tried several times with no success. I will try again

[hairbag1]

@Chendra 

after several attempts at sending code to the phone, you'll get option to send code to your email address.

[Chendra]

Its asking me for a 6 digit code to confirm activation but my phone is not receiving the code sent to my number

[hTideGnow]

HI @Chendra 

what error you got?

can you complete the activation with the app?

did PM charged you?

you need to provide us more information before we can help furhter

but if you want PM's agent to help, please submit ticket 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chendra]

Yes

[hairbag1]

@Chendra 

how far did you get ? Have you entered payment yet ?