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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1099 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3217 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31818 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43688 Views
  • 182 replies
  • 30 Bravos

Resolved! My card was charged, but still asking for me to pay

I’ve been on a 90 day plan for years.  Recently I changed my plan (on renewal date) which was today.  I saw my card was charged at 2am this morning.  However now I can’t talk or text, in and out.  I’m setup for autopay. My account is showing as activ...

zx10rsabs by Great Neighbour / Super Voisin
  • 399 Views
  • 2 replies
  • 0 Bravos

Resolved! Seems like a fraud

Hello customer support,I bought a phone from a third party on Best Buy recently. After inserting my SIM card into the new phone, I find out the phone is locked and has debt on it. So I put the SIM card back to my older phone, but my old phone could n...

christina_he by Great Neighbour / Super Voisin
  • 666 Views
  • 3 replies
  • 0 Bravos

Resolved! Traveling to Mexico

My family is traveling to Mexico and I am wondering if the WhatsApp is going to work while vacationing? Also, if I have an emergency are there are other options for calling from Mexico to Canada?

CJ74 by Great Neighbour / Super Voisin
  • 1241 Views
  • 7 replies
  • 1 Bravos

Resolved! I cannot find my previous provider when porting

I was trying to register your service for the first time and tried to port my number.In the process, I cannot find my previous provider which is Phonbox, therefore I could not proceed.Please let me know what to do.Thanks in advance.

jpnalbirex by Great Neighbour / Super Voisin
  • 762 Views
  • 9 replies
  • 0 Bravos

Payment didn't go through

Hi. My phone payment didn't go through and I'm not sure why. My husbands did no problem and we used the same credit card. Will this affect my rewards? It doesn't seem fair as I have no idea why it was rejected or that it was till now. I didn't get an...

carrieberry13 by Great Neighbour / Super Voisin
  • 680 Views
  • 4 replies
  • 0 Bravos

Resolved! Incorrect Plan Info

I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan.  When I log into my account on a different cell it shows the updated plan.  Why am I getting different results under the same account?  Ho...

Resolved! Changing plans says I'll lose current promotions

Im' going to change my plan, when I click it it has a large warning saying "you will lose current promotions" what does that mean? Does it mean I lose my rewards? Does it mean I lose my add ons? Anyone know?

LoreckAvery by Model Citizen / Citoyen Modèle
  • 2000 Views
  • 8 replies
  • 1 Bravos

Resolved! Top up invalid

Purchased a $50 dollar top up from London drugs and the pin is invalid. Tried online and by phone still not working. So disappointed. London drugs said to contact you guys but there's no contact number.  What now i loose out on 50 dollars? What the h...

Dws by Great Neighbour / Super Voisin
  • 920 Views
  • 8 replies
  • 0 Bravos

It sounds like someone is dialing the phone while I'm on a call

It sounds like someone is dialling the phone while I'm on a call and I'm unsure of what is causing this. I have tried using a different phone with this SIM, resetting the device, turning airplane mode on and off, and no luck. The problem is inconsist...

KeithB0T by Great Neighbour / Super Voisin
  • 702 Views
  • 3 replies
  • 0 Bravos

Resolved! remove add-on

I want to remove Add-on 1GB that was added on July 15.

heatheredmund by Great Neighbour / Super Voisin
  • 1042 Views
  • 10 replies
  • 0 Bravos

Resolved! Messages and calls are not working after activation

I activated the Public mobile more than 3 hours back.  Although, I receive the SMS from public mobile, my messages or calls to other mobile numbers are not working.  I opted for the porting to my old phone number.  

alex39 by Good Citizen / Bon Citoyen
  • 1375 Views
  • 10 replies
  • 0 Bravos

Resolved! Community rewards

When ranking the bottom 50% of “helpers” do people woth accounts that arent active count in that bottom 50% that dont get points or are they not accounted for in the ranking. Basically what im asking is, do you account for the people who dont interac...

malikd by Great Neighbour / Super Voisin
  • 1218 Views
  • 9 replies
  • 0 Bravos

Usage History page - Filter problem

 I saw couple members talked about the filter on Usage History and I seem to remember I didn't see all entries earlier, too. So I did an experiment.  Turn out , it is true, the filter Usage History page does not work 100% The filter on  Usage History...

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softech by Oracle
  • 1871 Views
  • 10 replies
  • 3 Bravos

1 GB of data suddenly running out

I've been using public mobile for about 5 years now, I've always had the same plan throughout- unlimited nation wide talk and text as well as 1gb of data. I have never had problems while using this plan. For the past few months now, I have noticed th...

funto by Good Citizen / Bon Citoyen
  • 1267 Views
  • 9 replies
  • 0 Bravos

Resolved! Data Add on not working

I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is a...

public19 by Great Neighbour / Super Voisin
  • 1469 Views
  • 7 replies
  • 0 Bravos

Resolved! Family Plans

I have been with Public mobile for close to a year now, or longer believeI'm wondering if there is a family plan that I can get into, as the plan my wife and daughter are on, is not suitable for what they need the data forThey're both starting school...

Freddy78 by Great Neighbour / Super Voisin
  • 1288 Views
  • 8 replies
  • 0 Bravos

Resolved! Can’t reactivate my service due to email change

My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?

tanyald1979 by Great Neighbour / Super Voisin
  • 502 Views
  • 4 replies
  • 0 Bravos

Resolved! Does Public Mobile offer a discount for people on ODSP?

As the title says.  I am on ODSP and I have limited income.  I am on the lowest tier and I would like to upgrade to a higher tier plan that offers 4g data that actually loads webpages when I am out.

lancef by Great Neighbour / Super Voisin
  • 1237 Views
  • 10 replies
  • 0 Bravos

Two accounts.

OK i have two numbers with Public mobile and I'm looking at down grading my account. I just don't want to loose me Plan and  promos. Can I switch numbers from one of my accounts to another so my wife would have me plan and promos, the I could decide ...

Stevenleblanc by Good Citizen / Bon Citoyen
  • 1029 Views
  • 10 replies
  • 0 Bravos

Resolved! Openings

Iam trying to get my account reopen and I need the Code

DivineChris by Good Citizen / Bon Citoyen
  • 1235 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't log in

Hi! I have updated my password and the emails match however, I am still unable to log into my account. 

mamabear_5 by Good Citizen / Bon Citoyen
  • 885 Views
  • 9 replies
  • 0 Bravos

Resolved! How to get Help for a Cell Tower issue

We recently got a new cell tower in my area and there have been a few issues since , like today , cant call out and no calls are coming in . And I know its the tower because I just drove out to the next towers coverage area and phone works perfectly ...

xjeepguy by Good Citizen / Bon Citoyen
  • 2811 Views
  • 26 replies
  • 0 Bravos

Phone Service

Hi, I changed my plan, made payments and it should be effective July18-August 17 but I still have no service.

Macherie by Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 0 Bravos

Resolved! one time top up

would like to purchase one month top up

Jsmall by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

Resolved! How to report a payment

Hi, I am currently travelling and I don't need my public Mobile plan for two months. But my plan has just been automatically paid on the 20th of July... So here is my question : is it possible to report this payment on the 20th of September?Thanks fo...

Clairon by Great Neighbour / Super Voisin
  • 589 Views
  • 4 replies
  • 0 Bravos
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