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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port in problem, Inbound calls don’t work

Recently switched from chatr and calls in/out did work for about a day. Currently only able to do outbound calls and inbound calls go straight to voicemail. Profile shows everything active on PM. Not sure what else to do.

Resolved! Rewards

I wonder why my $1 discount for each year staying with Public Mobile is not applied to my account?I am already on my third year with the company.

Resolved! Port out number not working

I did a port-out from Koodo to public mobile and after being on the phone with Koodo for over 3 hours, they claimed they ported out the number... When I look at my public mobile account it is showing my number is there, but it's not working and when ...

Resolved! Switch sim card on new phone, asking PUK

Hi,I got a new unlocked phone and switch my sim card to the new phone, but it is asking me to enter the sim PUK password but I do t have the sim card box that came with it so I would ask if public mobile could provide it because if I enter incorrectl...

No Data Usage showing on account

I have 10.5 gb of data on my plan and I run out every month. I have tried to check my data usage to see where it is getting eaten up but my account does not show any record of any Data usage.... the only usage that shows is SSM for text messages. I...

Resolved! SMS picture messages not coming through

SMS picture messages are not appearing or coming through several hours later. this happened when I switched plans from the $120 90 day play to the $40 3G plan. has anyone on the 3G plan had this issue?

Resolved! Cancel my account

What is the email or telephone number to contact a representative from Public Mobile directly? Please cancel my account now. Thank you.

Resolved! Overpayment

I have 2 services with public. I overpaid from my 2nd number. Please contact me as soon as possible

Resolved! Re: Credit Card Payment

I need to change my credit card information online but forgot my pin, and I need help to reset pin.

Resolved! Missing refer a friend reward. "$1 credit off my bill"

I have 3 people that I have referred to Public Mobile. All three have active accounts with Public Mobile but I am only receiving $2 out of the 3. Is there a way I can get this fixed?

Resolved! How do I pay my phone bill

How tdo I pay my phone bill edited by computergeek541: removed inappropriate comment

Resolved! 96 minutes left but msg says out of mins

Using myaccount online I can see I have 96 mins left but when I try to use phone it says unable to make call due to no minutes left. This is a local call and its asking to buy add-on. Rebooting and removing SIM still same msg

Resolved! 10GB DATA

I just renewed my plan to the $50 one that comes with 10GB of data and usually that amount of data lasts me almost the whole month until the next plan renewal!!! How in the heck does it all get used from a little bit of use in the evening when I paid...

cell service not working

I have been unable to make or receive calls since yesterday. I haven't changed location and have 1 bar.

Trying to update CC info

I am helping my mom update her credit card info for her phone. We cannot recall if she has an account. How do we do this?

Resolved! Service

Can you have 2 SIM cards with same phone number?

Resolved! Don't remember my email for account or I didn't make one to register

I need help making an account to see how much data I used please n thanks.

Resolved! keeping my plan

I need to get a newer phone and I want to keep my plan and number. I need to change the SIM as the newer phone has a nano SIM. The plan I have had for a year is no longer offered. Will I be able to keep my old plan with the new phone and SIM card?...

Resolved! Account Suspended but paid automatically

So my son's phone line is with public.His phone plan renews automatically via our account. It did it like always July 19th..yet he has no service and hasn't since approximately the 20th of July.No one to contact, no way to restore service without pay...

My phone calls are being cut off randomly. Why ?

My phone calls are being cut off at random times. Why ??

Calls and texts

Resolved! Problems

Cannot make calls, receive texts. Received email implying I am no longer a customer. Help

Resolved! Data usage

My plan was scheduled to renew today Aug 2. Last week I set my plan to change to 6gb 4G on renewal. I have preauthorized payment. It did not change the plan and shows I have used 2.9 gb of my allowed 5gb of the old plan. If I were to change my plan n...

Resolved! No Calls/Text But Network is Active

I have successfully activated my account and Sim, my phone says I have Public Mobile Service, Buy I cannot receive or send text messages, and when I call says to call *611.

Resolved! Upcoming bill not working

So today is my upcoming bill to pay but it says I owe $0 when I know I have to pay $15. I know my plan hasn't been made for this month and I'm not sure what to do, hope that makes sense

Resolved! Update Card Information Error

Hello -I'm trying to update my card information in: My Account > Payments > Update Card Informationand it's not updating. An error message shows up: "Oops! Something went wrong, please try again later." I have tried clearing browser cache, using Inco...

Resolved! Can't change account email

Hi, I'm looking to change my self-serve/account email but the account area does not provide any option. Seems like this is a manual thing?

Regarding restart my phone no.

I have have phone with Public mobile. I disconnected that 2 months back. I want to restart again but I forgot my email as they misspell it at that time I registered.can you plz help me with that .thank you

Resolved! I cannot log in to my self serve.

I always log in to my self serve on my laptop. Went to try and log in today and it told me my password was wrong. I changed the password. It's still telling me my password is wrong. Makes it difficult to buy products and manage account when they w...

Resolved! Tracking number

I haven't received my tracking number yet