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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2345 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4083 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34808 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46626 Views
  • 182 replies
  • 30 Bravos

what add ons?

Just looking at my account (first in a long time) and I notice that my addons have a high rate of being used. I cannot find a way to investigate what the addons are that are associated with my account. Can you direct me? Many thanks

llibrarian by Great Neighbour / Super Voisin
  • 683 Views
  • 6 replies
  • 0 Bravos

porting

Why is my old bell phone number not eligible to port? 

Dmercer2 by Great Neighbour / Super Voisin
  • 558 Views
  • 4 replies
  • 0 Bravos

Resolved! Vacationing in USA

When applying on line for a $15 talk and text add-on, is there a way to pre-schedule a future starting date, rather than implementing the change immediately upon payment?Thank you.

RJR by Great Citizen / Super Citoyen
  • 584 Views
  • 4 replies
  • 0 Bravos

Need to cancel service

Hi there - I was wondering what the process is to cancel service? Thank you

cwu286 by Great Neighbour / Super Voisin
  • 379 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming

I have the US roaming package and I can receive data but I can not make or receive calls on T mobile or AT&T

Marnie10 by Great Neighbour / Super Voisin
  • 672 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer-a-friend

Hi there My friend is interested to join PM, so she will get both $25 +$10 =($35) credits for using my refer code, am I right? Thanks 

Lehaha by Model Citizen / Citoyen Modèle
  • 622 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost sim card

I’ve lost my SIM card…I’m unable to login in account to order new SIM card.

Resolved! Need help to upgrade from 3G to 4G plan . . .

Hello I'm being challenged in the Public Mobile website.  When in plan & add-ons an option to change from my current 3G plan,3Gb, to a 4G plan,4Gb, is not showing as a possible option (greyed out, no accept button). Also other options for account typ...

Brandoni by Great Neighbour / Super Voisin
  • 1200 Views
  • 7 replies
  • 2 Bravos

Resolved! changing address - Invalid / missing City

I have 2 accounts/phone numbe that need an address update. Unfortunately when I change the address the city is invalid and not listed on the pull down menu.

dcpipal by Great Neighbour / Super Voisin
  • 573 Views
  • 1 replies
  • 0 Bravos

Unlocking sim card pin

Recently had to swap my sim card into my old blackberry and it is asking for a sim unlock pin. Any ideas how to get the pin?

JP181329 by Great Neighbour / Super Voisin
  • 889 Views
  • 8 replies
  • 0 Bravos

network unlock code

i need a network unlock pin thats 8 digits my imei number is xxxxxxxxxxxxxxx

kerrhack by Good Citizen / Bon Citoyen
  • 1224 Views
  • 11 replies
  • 0 Bravos

Due date

My plan was due on the 6th thiis month an now they changed it to the 23rd this month how do I contact customer service…. I loss like 2 weeks of the plan !!! 

Singlegirl67 by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 0 Bravos

Resolved! My account Add-Ons

Will my 7 GB data and my 500 LD minutes on my add-on in my account remain in my account after I suspend my account for 2 month. I am out of the country for 2 months. I will reinstate my auto pay after my 60 days suspension.

gomer by Great Neighbour / Super Voisin
  • 463 Views
  • 2 replies
  • 0 Bravos

Resolved! Issue connecting

Hi, I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the...

Resolved! Transfer Balance or unuse for 2 months

Hello friends,Hope all are good! Guys I am going for a vacation But I have funds in my account so is there any way to transfer funds to my other useable number or  can I stop auto recharge from my available funds for 2 months .Thanks in advance

Raman12 by Good Citizen / Bon Citoyen
  • 1352 Views
  • 9 replies
  • 0 Bravos

Autopay reward missing

$2 discount for the autopay is missing! I am paying full amount every month, unfair!

ravisaluru by Great Neighbour / Super Voisin
  • 723 Views
  • 6 replies
  • 0 Bravos

Leaving Public Mobile

After four great years,  time to switch.  The reason is not Public Mobility,  but Telus.  When we first moved to Grand Forks,  reception was good with no dropped calls.   Over the last couple of years it has steadily gotten worse to the point that ne...

Bigbear50 by Great Neighbour / Super Voisin
  • 2980 Views
  • 23 replies
  • 1 Bravos

Resolved! account auto pay

Can I set up an account for another person and auto pay with my credit card?

terrismj by Good Citizen / Bon Citoyen
  • 1315 Views
  • 13 replies
  • 0 Bravos

i need a PUK

my SIM is locked and i need a PUK

tkeyah by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I get a hold of you

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going     edited by compoutergeek541:  removed inappropriate comment as per terms of service

Garretbanks by Great Neighbour / Super Voisin
  • 1366 Views
  • 14 replies
  • 0 Bravos
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