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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim Card

I purchased a Sim Card from Public Mobile. The Sim card I received is too large for my iPhone 11 pro. I did not know the cards come in different sizes. I do not know what size card my phone requires. Is it possible to return this card for one that fi...

Unused international miniutes

I have noticed that it states that I have used 66 international minutes I know I have not made any international calls, I have gone through my account and can't find any usage.

When activated a sim can i transfer my reg public mobile number to it

Please say i can, im hopeless otherwise

Need help

I got billed twice this month when I only pay monthly only!

change email address

I need to change my email address

Resolved! Sim Card

I ordered a Sim card online and still haven't received it yet?

Forwarding calls

hi there,I was trying to cancel the forwarding number but still in there. Any ideas how I totally delete it. Thanks

Account temporarily suspended and account locked

I've added 20 dollars to my account but have Bern locked out and my account is temporarily suspended I want to add more money with my credit card but can't get access I do t know my 4 digit password either nothing is working I just want my phone to w...

Unregistered SIM

This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can hel...

Porting to Rogers

I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rog...

Resolved! New SIM card error reads "Please enter a valid SIM number."

Brand new card, new-to-me phone. Cannot activiate it. "Please enter a valid SIM number."Ideas? The 'bot is not helpful.

Resolved! Re-activate my plan after Credit Card Expired

My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?

Resolved! Locked account

need help unlocking my account

Resolved! Roaming facility for visit to Asian countries

Hello Team, I am not sure how can I get international roaming facility (talk, text, data) while travelling to Asian countries on vacation especially to India.Looking for assistance. Thank you

Resolved! I need a one-time paper bill.

Hello,I need a one-time paper bill for May.Could you send it by email?

Resolved! Plan was changes without my concent

I have had a $10 plan for many years. My account page now indicated I have a $13 plan.I want my plan changed back to the original $10 plan.

Resolved! Request for my account number

Hi, I have a phone number 6**********4 with Public Mobile. Recently, I made a decision to open an account with TELUS Mobility and they had difficulty completing the transfer with my IMEI number. For that reason, I need my account number and I am not ...

New Cell Phone

Just set up my public mobile account and using a Motorola phone, can`t call out

overcharged issue

i have funds in my account and it automatically paid the monthly payment today.when I check it, it says there's the amount due. I'm so confused

Resolved! why do I have no data on my new phone?

I just got a new phone.I installed PM SIM , why do I have no data on my new phone? I am on $15 plan.with 250 M data/ month.HOW TO set it up ?

Resolved! Change phone plan immediately

I am currently on the $50 a month public mobile plan and I would like to change to the $70 a month public mobile plan starting now can I just pay the difference

No data on iPhone 7

I've tried resetting the network and rebooting several times, with the APN at sp.mb.com and isp.mb.com both. The iOS is 15.4.1. So I also tried downloading a profile from the .nz website however there is no option to install it on the iphone. What sh...

can't connect to the network

Help!

What measures are in place to prevent Public mobile from being hacked?

With another large attack on T-Mobile in which access was gained to multiple resources and 30k source codes for T-Mobile application were downloaded. What assurance do Public mobile costumers have that this will not happen to our beloved mobile provi...

Resolved! can't receive calls or massages

I changed my number over to Public Mobile. I can call out but can't receive calls or massages. I didn't receive authorizing text from previous provider. What can I do?

Resolved! Emergency Alerts on iPhone XR

A test of the Emergency Alert system just happened in BC and my daughter got the alert, but I did not. Here is what I have tried: I went to Settings > Notifications > scroll to the bottom, and there is literally nothing there for government alerts.I ...

Resolved! Not able to receive International text messages

My $25 plan says it includes receiving international text messages from overseas while I am in Canada. I am not able to receive any overseas text messages. Does anyone know how to make it work? Thanks!

Resolved! How to remove voicemail service?

Hi,I don't need a voicemail service. I have tired to contact Public Mobile's customer service to remove voicemail from my call. I just switched to Public Mobile. The previous service provider, I called the customer service to remove the voicemail. Pl...

Resolved! Texts only arrive with wifi

Unable to receive texts away from a wifi connection. Have minimal plan which I thought includes "unlimited" texts. Can anyone suggest why texts are not appearing 'in the field' and only appear when arriving home and connecting to wifi?Thanks

Resolved! I have forgotten the login password.

It's been so long since I joined public mobile that I have forgotten my password. I need to get into my account to switch my credit card as my previous one has been switched from Capital 1 (Costco) to CIBC and may soon not work. Please help me reset ...

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