Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have pre-authorized payment but it says my account has been suspended. Why? My card is still good.
I want to change the email address on my account
My phone / sim card is water damage since monday, therefore I am unable to use my phone. Is it possible to put a hold on my plan for now? ThanksIsabelle
Hello,I'm trying to reactivate my phone. I can login no problem and it takes me to my accounts page but when I try to go to make a payment I get the error code 404, something is wrong with the page no matter what you click on "add funds to account" "...
Why good morning all you good folks out there! Any PM pros here able to answer this question? I log into my account on PM.It says .....We've got a sweet deal for you.For a limited time, upgrade to 20GB of 4G speed data for just $50/mo.I click on "Cha...
I have yet to receive any dollar off since their activation in January. Help I’d like to open an investigation and provide my friends telephone number.
I can't activate my sim-card. Error activation 821
I purchased a wrong add on by mistake, how can I cancel it?
Don't have time to dial in and listen to your voicemail? Waiting for recruiter calls, sales leads, mailbox is always full and missing important voicemails? Wish there were a quicker way to skim through your voicemail? Look no further...here's my add...
I'm getting error messages when trying to login to my account or submit a ticket for assistance with logging into my account. I've reset my password and tried logging into my account with a private browser tab.
How do I make this stop. I get texts at midnight, at 2AM. PUBLIC MOBILE HERE, HERE'S A LIST OF YOUR REWARDS. Anyone have any clue how to stop this madness?
A few months ago, I updated my plan to the 6GB @4G speed. My phone however still indicates a 3G speed. I want to be sure I am receiving the service I am paying for. How can I be assisted with this?
I have recently switched to Public Mobile......but had a lot of trouble setting up the account. Now I see that I have been charged 3 times. The first charge was on 15 September and two more on 18 September. I want to make sure that I am credited f...
Hi there, Not sure why my public mobile acct has been suspendedI have pre autherized credit card payment on the acct....valid until 04/25I tried reactivate my account and follow the steps to pay for amount due via registered payment methodand it's te...
I just moved to Ontario from Alberta. My family used Shaw Mobile and I would like to switch to an Ontario mobile provider. What is your plan, if possible, can we sign up for me and my two sons? Thanks!
Wondering why I can’t text or make a call ?
So if I purchase the "1000 Minutes to the U.S. for $15" add-on once, can I continually use those minutes for as long as it takes me to run out of them, or does it reset every month? If it does reset, are there any plans less than 1000 minutes per mon...
the sim that I ordered and paid for on September 29, has not arrived. When I look at the email that was sent out, they did not put my apartment number on the mailing address. Can you rectify this and see that I get the sim that I paid for.Fil
I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me w...
Public Mobile # 855-xxxxxxx has been using my credit card. My credit card said to check with Public mobile to see what you know about this number. Coincidentally it googles as not only fraud but also a toll-free number to Public Mobile for a shortcut...
Can I dial/connect to a 1-800 number with a PublicMobile plan?
Hi, can you explain why each month you bill me a day earlier than the previous month? This has been going on each month since I joined and is very annoying. Please pick a date in the month and stick with it. Thanks.
Hi folks, I just want to know if I switch from my current plan of the $35.00 3G plan to the $37.50 4G plan, would my 2GB unlimited cycle bonus promotion be taken away? Thank you.
locked out account, wont sent email with password reest. super frustrated
I don’t have credit or debit card I have the sim and the voucher and want to activated my card
My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?
Purchased US Roaming for talk and text and did not work the whole time I was in US
My credit card expired and account was deactivated. When I went to put in a new card, saw a limited time offer of 4gb speed and 20gb data. I tried to select it but couldn’t find the offer. Now that I’ve reactivated my account, that offer is no longer...
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