Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am not being able to renew my subscription.I am using the same credit card that has been on file for over a year. The card has enough funds.I tried to pay via phone (*611), but without success.Could anyone help, please?
Does anyone else have a hard time reading public mobile emails? They are sent with a navy background and the text is written in a light brown. The colours seem to blend together and it is very hard for me to read. Is this just a me problem?
Is there away to add roaming to my public mobile plan?About 1 month from now I'm going to be in the UK for 5 weeks but I want to stay connected to via my regular cell number. Any way to do this?T.I.A.
Hi,I've been trying to activate a new account. In the app when I enter the IMEI and try to continue it pops up the following: Invalid IMEI / Account NumberThe IMEI or Account number doesn't match the phone number you entered....I've triple checke...
Hi, I'm a Public Mobile customer with an active account and number.Unfortunately, my phone was stolen. I'm trying to activate a new SIM card, but I can't log into my own account, because it's asking me to verify the code that's been sent to my stolen...
I am a new Public Mobile customer for a little less than a month. Today I received a text message saying I have not signed up for self serve. I connected to my account and my credit card info is there. Am I missing something ? Will my subscription b...
I have a new phone and want to switch the PM sim that is in my old phone to my new phone and am having difficulties with this. The new phone registered the sim was in it and displayed Public Mobile as the carrier but calls and texts aren't allowed. T...
I have just onboarded with Public Mobile and have managed to port over my old Telus number but my Texts are showing up with the temporary number I was assigned. This is causing a lot of confusion to my contacts. How do I match my text number to my ce...
Hello, Just this morning I noticed that I could not send text or receive texts to and from my friends. When I opened up the messaging app it says "currently unavailable to send your message..."I have tried restarting my phone, reseating my sim card, ...
Hello folks,we are 3 family members using PM services in a single household. is there any plan for family usage/sharing ? or 1 single plan distributed within a family for multi simcard users
Bought a new e-sim and while i was activating it i tried to delete my old carrier account but accidentally deleted my esim. i went and bought a new one and am trying to switch the sim over, and now i cant get any texts to my number to confirm my full...
when i log into my account now after changing the email address it tries to send a code to my phone but the phone number appearing is not correct.... very annoyed by this since there is no easy way to speak with a person here
Hey can anybody help me Trying to set up a new account. I have ported the old number from Chatr but think I put in the IMEI number in slightly wrong and the eSim failed during installation. Have a feeling they need to re push the eSim. Can anybody he...
I have 3 accounts on the old rewards system. 2 accounts show $1 less for my referals in the payment process. Why?Here is an example of made up numbers. When I log into My Rewards I see:13 numbers and it says $13 as wellWhen I log into My Account "Pay...
