Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant seem to activate my SIM card idk why it’s just not loading. Help needed.
i actived sim card use the email that say will that i provide for waving monthly fee on 3rd month, but how did i know if 3rd month service fee will waived as i choose auto payment. also first month i choose $35 monthly fee , if 2nd month downgrade to...
I ordered a new SIM card for public mobile.Did all the right steps for it and received the sms text from Bell to cancel my contract with them. My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My h...
For reasons I won't bore you with my phone is temporality bricked.I backed up all my texts prior so I am not concerned about them. I plan on recovering my texts/call log prior to reinserting my sim.But can I assume future texts (and voicemail) will ...
Sunday May 30 - Phone working ok.Monday May 31- three phones in the household could not connect to the network. I tried to call the person standing next to me and it did not connect. Texts took over 5 minutes to get delivered.Tuesday Jun 1 - Same iss...
Hello all, My phone’s audio stopped working on calls (IPhone 7) so my boyfriend gave me his old phone (same model). We backed up the phone; I was rushing to go on a trip and all seemed fine until I realized the phone was still locked to Rogers. I ju...
Hi. I have my new sim card.I submitted a ticket.It verified my id.But at what point do i put my new sim card in my phone. Im worried if they activate new sim card and its not in my phone it wont activate. But i still have a working (barely) sim car...
I received a brand new sim card. I've filled out everything. The 4 setup process is stuck on step 2: verifying phone number. So frustrated.
Trying to port my phone number from Telus. It’s been 2hrs, my phone from Telus is still working and PM isn’t any help here to get this going ? Tried to apply the bonus 2gb promotion for new sign up. It wouldn’t accept it so went with the 25$ plan u...
I just want to change my plan. No matter how many times I log-in/out/in, it does not show any plans, or my current plan. I need to get this done today, and I’m not sure why I can’t just call someone in customer service and just talk to someone? It’s...
I signed up trying to port a my phone # over. It won't working properly, and I threw out the old SIM card so I am unable to do so. I tried changing my # a few times now in self-serve and it just keeps failing.
Occasionally, when I post a reply to the forum, it disappears... is anybody else experiencing this glitch? I know "HTML errors" can creep up from text/content pasted into a message, but other times it appears for a few minutes in the thread, but then...
Does anyone know if the Oneplus 7T model is compatible with Public Mobile?I didnt see it mentioned on the list. Thanks
Hi! I have a call from London tomorrow morning, and haven't purchased a long distance add-on. How would I be charged if I don't purchase the add-on before my call? Is it better to add on the 1000 U.K. long distance minutes before? My hesitation is no...
I started my new activation and plan yesterday, and ported my number from another company over. Everything seems to be working except for incoming text messages. How can I fix this?
I've decided to move to another service provider and it's supposed to start today but I have received no message from Public Mobile to authorize the port request.Does anyone know why or what I can do?I don't want to have to pay Public Mobile another ...
I entered the wrong IMEI number when creating my account and transfering my phone number .how do I fix this
question please: is it possible for two phones, two sim cards, to use the same phone number?
In the self server overview page, there is a link to view my plan details but every time I click it, I get a generic error. The link I get directed to with the error is: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPag...
Does anyone know if Public Mobile will ever bring any Samsung phones into their lineup?
Hello, I am trying to change my phone plan to the new offer but once I click Change plan and I am taken to this page: There are no options to select another plan. If I click Try out more options I get led to this page: I've tried multiple browsers...
My son is not able to access his account with his email. How can he access his account? Can he use his phone number?
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