[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Looped to home page when signing in - now sending to "preactivation" screen
I need help getting logged in so I can purchase a US roaming add-on and use my phone today. I think I may need to contact support but hoping someone can help me out instead!---About a week ago I signed in to add funds to my account and went through t...
iPhone SE 2020
I brought a iPhone SE 2020 from Public mobile on Oct 23, 2023. It is not working properly. The back camera doesn't work, the flashlight doesn't work. I have problems with Candy crush. It is my understanding that it was guaranteed for a year. How do ...
Get Support
My plan expired and I didn’t have the funds for my automatic payment to come out so my plan got suspended. I logged in and paid my bill and the funds come out of my account. I turned my phone off for a couple minutes and turned it back on, it’s still...
Resolved! Apparent discrepancy - region
Hello,I've been having issues recently with not being able to call out - even to local numbers. I thought I'd fixed the problem a few weeks ago when I noticed that my account was still set to ON (where I originally set up my Public Mobile account ye...
Data Add-ons suddenly all disappeared?
Hi! Long time user of Public Mobile so I've collected a lot of the holiday bonuses where we were gifted an extra GB of data here and there with no expiration date.I logged into my account today and saw that they aren't there anymore: only my extra ca...
Dropping calls
Good day, in sj nb & have been dropping calls, not receiving calls off and on for the past month. I have tried:Reset iPhone powered off, removed and reinstalled sim. Is this an iPhone issue or coverage only being on 3G plan?
Resolved! Public Ports.
Okay, so I have two numbers with Bell which I want to change. I have two really good numbers on alternative Public Mobile Accounts that I want to bring into the Bell account to the two lines I have with them. After that i want to port those numbers b...
Payment Made but Add-On not there
Purchased some Add-On data on Jul 27 because I got a text saying my subscription data was all gone.Credit Card charged, receipt issued. But never got the add-on.I am pretty sure this is not a showing problem because I tested on multiple devices and d...
Resolved! Skipping Payment For A Few Months
I plan to skip payment for a few months. I believe the most we are allowed to skip is 3 months? Please confirm.How do I skip payment when I'm on auto-pay? Do I just turn off subscription in "manage subscription"... like this?Should I also remove my s...
Resolved! Dropping calls and not receiving them
Good day,Out by Drayton Valley Alberta we have been dropping calls, not receiving calls off and on for the past month.Things that I have tried:Reset iPhone powered off and onremoved and reinstalled sim cardpurchased new phonetried a boostercycled air...
Circle calling option
HEYYY, I was wondering if there is a circle call option in Public Mobile? This feature which allows unlimited local calling between users of a same provider. For example, if there are 3 users using public mobile, they can have unlimited calls from on...
Probs transferring # and now no service with PM or old carrier
I entered my previous carrier acct # via copy/paste when trying to transfer to my old phone# but got msg below and using old sim card. Thought I had entered alternate # but only noticed quite a while later it was not recorded in my Profile. I updat...
Resolved! Roaming add-on overriding my Canada-USA plan - can I remove the roaming add-on?
Hi,The day before I travelled to the USA, I bought a USA roaming add-on. Later the same day, I realized Public Mobile had made their Canada-USA plans available to all of Canada, and I travel to the USA often so that plan makes sense for me, so I set ...
upgrade plan od reward program
I am on the old $15 reward program if I upgrade to $25 plan do I still get the old reward programs?
Resolved! Payment issue
I am not being able to renew my subscription.I am using the same credit card that has been on file for over a year. The card has enough funds.I tried to pay via phone (*611), but without success.Could anyone help, please?
Emails
Does anyone else have a hard time reading public mobile emails? They are sent with a navy background and the text is written in a light brown. The colours seem to blend together and it is very hard for me to read. Is this just a me problem?
Resolved! UK roaming
Is there away to add roaming to my public mobile plan?About 1 month from now I'm going to be in the UK for 5 weeks but I want to stay connected to via my regular cell number. Any way to do this?T.I.A.
Unable to complete activation
Hi,I've been trying to activate a new account. In the app when I enter the IMEI and try to continue it pops up the following: Invalid IMEI / Account NumberThe IMEI or Account number doesn't match the phone number you entered....I've triple checke...
Resubmit porting request
Can you please resubmit my porting request of FIDO no xxxxxxxxxxx again as it’s expired
Payment
Can't make a payment. it doesn't go true. i've try different ways but there seams to be a problem. [email protected]
Logout
Has anyone found where to logout of their account? Thanks
payment failed
keep getting payment failed notice when trying to pay for sub
Upgrade
I paid my monthly subscription this morning, but would now like to upgrade to 4G speed.How do I do that without having to make another payment?
No calls or texts
New to public mobile, cannot send texts and cannot receive calls?
Stolen Phone, Cannot Sign in to my Public Mobile Account
Hi, I'm a Public Mobile customer with an active account and number.Unfortunately, my phone was stolen. I'm trying to activate a new SIM card, but I can't log into my own account, because it's asking me to verify the code that's been sent to my stolen...
Resolved! Self serve
I am a new Public Mobile customer for a little less than a month. Today I received a text message saying I have not signed up for self serve. I connected to my account and my credit card info is there. Am I missing something ? Will my subscription b...
Service not letting me text
I just checked as requested and my payment is up to date,next payment due on August 25 th,so why no service ?????
Sending code to unknown number
hi there, i won't be able to get full access into my account due to when it get to confirm identity,they are sending code to unknown number.
