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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer phone number

My transfer request timed out. How do I resend the request?

swap sim cards

I need to swap numbers as I've lost my old sim. but when I enter the new sim card number there's an error comes. Also one of the agent said this new sim card has already activated in the past? how can i swap my numbers now?

Esim won’t activate

I ported my number, have the authorization message on my previous carrier, however my Esim won’t activate. Do I need to re scan the QR code, if so where can i find this?

Locked out of account

Hello! I have lost my phone, and need to get a new sim card so I can continue using my number with a new phone. In order to request a new sim card, I need access to my Public Mobile account. In order to access my Public Mobile account, I need to logi...

Resolved! Error Payment Failed! Please try again or use a different payment method.

I am trying to active my Sim but I keep getting the error Payment Failed! Please try again or use a different payment method. I've tried with multiple cards and made a separate public mobile account, and used a separate browser but I can't get it to ...

Resolved! My voice is distorted during phone calls

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Number not ported

I have another account that I tried to port a second number. I messed something up, tried to get back into the account, but the phone number it's using for security is unknown to me. I only have the email I used. I have been paying for two phone bill...

Rewards by using referral code

I am a new customer with public Mobile. I used my friend's referral code and heard that I should be receiving a one time rewards of 10 points. But it has been 2 weeks since my activation and I still haven't received. When will I receive the rewards? ...

my account issue

Hi, I have an issue with my account which is after I entered my account my account page showing a sentence : this page is not working and have nothing else. Please tell me what I should do to solve this issue. Thank you very much in advance.Shengli

Payment Voucher

How do I get a refund for my $40 payment voucher that was used to purchase my current plan before I accidentally selected a new plan and chose "change now" instead of waiting for renewal. I thought I could change my plan before the payment voucher wa...

failed to subscription

HelloIn the middle of processing my subscription, my payment information caused a error.Can you check the this issue? Thank you

US roaming - text & talk paid but did not work. How to get a credit or refund.

I paid US roaming - talk & text in June 22d but did not work. How do I get a credit for it or a refund? Trying to get hold of a customer support agent is driving me nuts. I'm going in circles since June 23rd & can't find support.

Sim card

Did not receive my SIM card and I cannot open a ticket. I keep getting an error message

Request bill with HST

Who do I request a copy of my June bill with HST

ESim

How do I remove a line on my cell. I set up two numbers by mistake

Lost account

Both my email and password say invalid. I need to get hold of an agent to discuss payment

US Roaming Add-Ons

@CS_Agent, what are my US Roaming Add-Ons options?

Resolved! Transferring number from virgin to public mobile

How do I transfer my number from virgin to public mobile?

Resolved! Data throttled from 4G to 3G sometimes?

I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...

No service

Who do i contact to get my monthly payment continued? It stopped coming out of my bank account this month and my phone is not working - no service

Switch from sim card to e-sim while keeping same cell #

The above is probably going to require the expertise of a magician. However, that's what I'm trying to do. The reason for such is as follows:I've enrolled in summer school in the U.S. I can tell already that my interests, while here, will best be se...

Resolved! Service not working after transfer

Hi @CS_AgentMy public mobile SMS service is not able to send or receive messages since my transfer from Freedom Mobile. I still have access to Freedom SMS but I think I need you to reinitialize the transfer.

Change Email Associated With Account

Hi Guys,I currently use my work email for my account but I will be leaving my job on Friday and need to change the email ASAP so I can access my account. How can I do this?

Resolved! Talk and text

Ok next silly question - if I don't have data do I need to be in wifi to make / receive calls and texts if I have unlimited talk and text data plan? Thanks in advance

Phone stolen/New SIM/New phone transfer phone #

My phone has been stolen. I have a new phone and a new SIM card, how do I have my phone # transferred to both the new phone and SIM?Thanks in advance!

Community Posts all listed as UNREAD

All my Community posts are listed as UNREAD now, no matter if I have opened them or not. Has anyone found a setting to turn this on or off anywhere?And before you tell me to do this, I have already asked CSA about it; hopefully they added it to a 'to...

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