Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I for some reason since the website changed, cannot add money to my account to renew for the month. Is anyone else having this problem?? So frustrating. I click on add money and it does nothing.
Can the 2GB bonus promotion and the 3X reward promotion currently being offered be stacked for new subscribers?
Hi,I have been with Public Mobile since 2019 and when I started I enrolled in Autopay and the date was the 28th of each month. Over the years that date has changed and now is on or around the 10th of the month. Does anyone know why the payment date h...
I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.
Every time I lock in my account, I see a sign turn and turn very long before I get the question that I want SMS or email. That's really a waste of time. Could you shorten the waiting time ? Sometime I have to give up waiting.Thank you.tp0436 edite...
I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre reg...
I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve Please check , why a SIM not coming and send me a ticket thank's kevin
I didnt pay for my account last month starting July 17th, nd want to start a new pre-authorization today. Will public mobile charge for the period July 17th until Aug 10th even though I didn't use my phone and obviously didn't pay for the period. My...
I purchased an add on of 1G and am unable to use it or apply it to my account. My data has been turned off and I don’t know why I can’t use the add on I purchased yesterday.
For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public ...
I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.
I have set up automatic payment enabled. The problem is I had a faulty charge on my credit card and had to cancel my credit card. The bank is sending me a new credit card in the mail. Again the problem is my payment is due Aug 12th and my new card ...
How can I get into my account if my email doesn't work any more
Hi.I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased i also get the notificatio...
Hi,my mom had a phone number for 40 years and now that she passed away, I’d like to get that phone number. I call her provider Vidéotron and they say that I need to contact public mobile so they can ask videotron for that phone number.Anyone knows h...
I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification! What is happening?
So today I went to Walmart canada to get a top up voucher for public mobile and the had a problem processing the voucher they told me it is that the public mobile is not approved the transaction and it is not the machine at Walmart canada was that ha...
I would like to port my number from Fido to Puplic Mobile What should I do?
I've been getting this all day with my phone after trying to send a text reply. I've restarted my phone 3 separate times just to get it to work again. Calls also don't go out during this error. Reset network didn't work. Only restarting the phone tem...
Both my phone and wives phone are not working in USA for calls, have tried T-Mobile and AT&T flipping to Airplane mode and off, roaming on an off, i even repurchased plans since I'm on a work trip and have to return to Canada now since cannot be with...
I have been trying to make a payment for 3 days online. It keeps saying technical difficulties when I try to pay online. When I try to pay over the phone, it says its unable to process the transaction. I have tried my Visa debit as well as my cred...
I am getting many calls asking for a person named Douglas. Is it possible to add my name on to the Caller ID number. So that if someone dials my number, my name will be displayed.
I had signed up for a promotion $25 data plan 2GB+2GB planHowever, I was surprised to be constantly getting a notification of the data plan limit reached.Upon checking my account it shows a 1GB plan
i'm not sure if it's my phone, the messaging app or the network, but i've noticed for a few months now that my text conversations with my girlfriend are out of order, my replies to her show up as if i sent them first, not a big deal just annoying, wo...
Hello, I joined Public Mobile in October 2021 and also provided the referral code of my friend. After not receiving the stated CAD 10 credit, I rechecked whether the code is updated or not and it was. I thought maybe it's a time thing, as in I need t...
I have 5 accounts for my family, I lost my credit card and I now have to change the payment info for 5 card. Google is not remembering the email addresses and passwords, further, one phone is for my mom who does not live with me and is not technicall...
I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal? Note: I am not downloading movies or any game play, just some news vids and online searches etc
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