Number transfer

[Greg_Attridge23]

I recently transferred my number but am unable to make text messages or receive them even after the 5 hour mark 

[Priority]

Change the Number on your Public Mobile Account back to a new one here:

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

After you've updated your Phone Number, resubmit the Port Request again and Follow all the steps following this link:

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Put your old Providers SIM Card back into your phone and reply Yes to the Port Request text within 30 minutes. 

Keep your old providers SIM inside your phone until it loses reception and than your Public one will be fully functional with your number ported over successfully.

[hairbag1]

@Greg_Attridge23 

here's some info on troubleshooting your very issue...https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

[BKNS27]

@Greg_Attridge23 

I hope you replied with YES confirming you were porting your number over to PM with the old SIM in your phone.

If you didn’t, you will need to restart the porting process. A CS_Agent will do that for you.

If you did reply, just reboot your phone by powering off then power back on.

[Handy1]

@Greg_Attridge23  Have you rebooted the phone . ? Also did you receive text from old provider to confirm you wanted to port  . If so you may need support to re provision the sim for you 

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