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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to re-activate my phone

How do I re-activate my card with my new credit card?

Data

Hi.I am signed up for a 15 GB data per month on 4G speed plan. Today as well as many other days my data doesn’t seem to work at all. I cannot load any websites on my data plan unless I use my Wi-Fi. I’ve tried resetting my cache on my browser. I’ve t...

SIM Not Allowed Error

I am trying to activate a Google Pixel 7 Pro and I keep getting a SIM not allowed error. Here are some details:- Phone was purchased from someone who had it on the Bell network, but confirmed that it is unlocked.- Phone is from a reliable source - no...

Resolved! Did not get Promotion text

Hi I did not get my promotion text what should I do

Plan was changed without my consent

I recently upgraded to the 15 GB of 4g for 40$ and it was charged on my November bill. I just logged in to check my account and it says my an is the 1g of 3g for 25$ I did not do that so what happend? How do I go back to my 15gb for 40$ plan?

calls

When every someone call me or i call them i can not call them and they can not call me and on my phone on the top right coner it says sos and I have tried to turn of my phone but it still does not work i have taken my sim card out and put it in other...

No service but paid bill

My phone is saying that I have no service even though I have paid my bill and the only way I can get a hold of people is if they have An iPhone and they can send me iMessages but they can’t call me only text but people with androids can’t get a hold ...

Resolved! I was over-charged by Public Mobile

Hello, I got a Black Friday promotion - 20gb at 4g speed plan ($55) w/ $20 store credit for 15 months starting on Dec 14th. I should've been charged $37.29 w/ reward-autopay ($2) applied. However, I was charged $58.76 this month. And th promotion tha...

Resolved! I recently moved to Quebec and my sim does not work anymore

Hello, I moved two weeks ago to Gaspesie, Quebec and since then my sim is giving me problems a lot of times:- sometimes it does not connect to the internet - sometimes it says that the sim is not in the phone even if it is- sometimes I'm not able to ...

Resolved! [Dec 16th] Didn't receive text with Free 2GB and 500mins offer

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international. Could any of you help me figure this out? I get all texts from Public Mobile otherwise. I've been a customer for a year and I received the ...

Resolved! Tried to change email address for accout now unable to login.

I have had an account for years. I also pay for 3 other accounts for my children. The email that was assocated was not my own because I had already used that address when I setup my son's phone number - your system won't allow the same address to b...

actavation

Resolved! Plan upgrade to 4G

I upgraded my plan from 3G speed to 4G speed but not sure how I confirm it? It shows the new plan 4G on my account but my phone still only shows lte or 3G under cellular. I’m in an area that supports 4G so not sure if I need to do anything else for t...

Resolved! Promo code

need code to change plan

Resolved! Unable to reset my password

I'm trying to log in to my PM account and am not able to do so.. not sure why.... I've recently ported out my number, could they automatically close my account? I still wanted to keep my public mobile account and pass on my account to someone else. h...

Resolved! Calling my cell from the U.S.

I am in the U.S. and I am trying to call my cell phone in Canada to get my voicemail but I am getting a fast busy signal.Should I not be able to call my cell phone from anywhere even though I do not have a U.S. plan as my cell is in CANADA and I have...

Resolved! Re: SIM card

My SIM card is locked and I need a puk code from carrier

activation and discharge previous carrier retaining phone number

Hello yesterday i did as was instructed ..purchased a public sim card ..purchased a plan did everything instructed ..previous carrier did not call or text as mentioned they would do within 2 hours its now 36 hours ...no notification and new phone ...

Resolved! Need help with number port

title says my number stuck with public mobile try to port number over from Koodo postpaid to Publicanyone can help

Resolved! overpayment

why they charge me twice a month the same amount on 17 and 22 from my visa.can somebody check it.it's going like that for months.Do you have any control what you are doing.They only suppose to charge me ones ,monthly fee.

Resolved! increased monthly payment without any change to the plan

Hello, Why is my account showing that I will have to pay $28 in December instead of the $25 that I paid July-November when my plan has not changed?

Resolved! i lost my sim card with my mobile , how can i have the new sim card

how can i get the new sim card with the same phone number

Resolved! Change email on order

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. the email that was put in incorrectly was: xxxxxxx Which should be xxxxxxx

Resolved! Still No 2GB Bonus Offer

It’s now the 16 of Dec and still I have not gotten my text for the 2GB bonus offer; what do I do to get that offer?

Resolved! Mexico use?

Can I use my public mobile phone in mexico? If yes what is the cost?

Resolved! Activate SIM without a credit card

Hi there, I'm new in Canada and don't have a Canadian or US credit card. I wanted to activate my public mobile sim card. How can I activate my PM sim without a Canadian credit card? I already bought the top-up voucher from Shopper.

Resolved! Website inaccurate -- completely changes on incognito browser?

I had not logged in for months. Upon logging in today, "My Account" said I had used 210 MB of my data for the cycle.After a CS Agent suggested logging in on an Incognito browser window, "My Account" says I've only used 80 MB of my data.There seems to...

credit card charge $1.13 more per month. Why?

I am on a $35 plan. My account (with rewards) shows I owe $35.03 per month. However, my credit card is charged $36.16 each month. That's a difference of $1.13 each month. Why?

Resolved! I applied the black friday promotion and changed my plan... and now I don't see it anymore?

I upgraded my plan with the black friday promotion a few weeks ago; I clicked on "change my plan now" instead of having it wait for my rollover date. I had the $55 monthly plan with 20GB data. My payment date changed, and payments were withdrawn on t...

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

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