Community

Resolved! Plan Change

Hi I just renew my plan, but need to change it (I understand there is no refund for this). The problems is once i click "Change Plan". There site is pretty much empty, no plans to pick, is there an issue? Also, if i click try out more options: HTTP E...

Resolved! Cancel Order

Greetings, I placed an order for a sim card last night and i would like to cancel it this morning. It has not been shipped to me as yet. please help me cancel my order.

Resolved! Phone issue

Hi, I purchase a phone from Public mobile that was delivered August 9th there about, the phone has speaker issues and frequency I think whenever it’s on speeker it squeaks and whenever it connect to my Bluetooth no one can hear me clearly I has a IPh...

Resolved! Porting out my current DID to my VoIP provider and obtaining a new DID in my existing account?

Hi,Here's a situation I am running in to and I am not sure how to proceed. My current active cell # here at Public Mobile is actually my business number and I need to port it out to my VoIP provider. Reason:My business is growing and I have to create...

Resolved! Re: A new credit card was sent out to me and therefore the one I had on file is no longer good

我不欠费。为什么停机。

Resolved! A new credit card was sent out to me and therefore the one I had on file is no longer good

Resolved! Having trouble logging in

Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account. 

Resolved! My Father Died and I Need to Cancel His Account

Hello,  My father passed away last month and I need to cancel his Public Mobile cell phone account. I am not able to log into his self serve account, please let me know what I can do to cancel this account.  Thanks,Vanessa

Resolved! Managing multiple lines with a singe account, how to download invoice

Hi Community gurus, I have activated two SIMs, using the instructions on PM website. It was a month ago. Everything went well, both activations were successful and in particular, our old numbers were transferred correctly. I didn't remember the detai...

Resolved! What rewards are you eligible for on the $15 plan?

Hi all, I've seen a lot of posts about how if you're on the more expensive plans, you're eligible for more rewards. Is there anything I'm missing out on using the cheaper plan? 

Resolved! Public Mobile downgraded by account and removed my data rewards, now I have no data

So i use to have a 5GB plan and 2GB of rewards.  The other week I got a SMS saying i had used 95%, I went on to the public mobile portal to be shown that I only have 2GB of data and that i had used ~1900MB or so. I bough an additional 1GB because I w...

Resolved! How to transfer number when I can't reply to text message?

I am in the process of transferring a number from a landline to public mobile. The transfer has not gone through, and I am told I have to reply to a text message to approve the transfer. How do I reply to a text message from a landline? This seems li...

Resolved! signal strength has decresed in my home

I live in Vancouver,  2 blocks from a TELUS tower, have been a PM customer for 3 years, when first signed up signal strength was good in my home.  after trial period things were so good....  my husband signed up  for PM.  I have iPhone 6 my husband h...

Resolved! sim card switch

A few simple steps to port my number ??? Um nope. This one didn't activate & according to Virgin , my old provider, Public needs to straighten out one number. I am perplexed. How the heck do I get hold of anyone ? The robot gave up and the ticket did...

Resolved! Someone signed up with my email address. I’m not a Public mobile subscriber

As the title says — I started getting emails saying I’ve activated a line. I have not. of course I can’t sign into self serve because it’s not my phone or line and I don’t subscribe anyway. how can I get public mobile to contact this person and get t...

Resolved! Remaining data

Hi there,Can anyone help me with - how to see the balance data? I have 1gb as add on but can’t get connected. Thanks Ambi