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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22760 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34126 Views
  • 185 replies
  • 27 Bravos

Phone will not turn on

Hello community, even though my LG phone was charged, the screen is black and I cannot turn on phone.  There is a small flashing light top left hand corner on phone.  Is the battery dead? Tku Cathy63

Cathy63 by Great Neighbour / Super Voisin
  • 401 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto pay

it says my account is suspended on auto paywhem I log in everything is finedont know what the issue is

Heathermv by Great Neighbour / Super Voisin
  • 544 Views
  • 5 replies
  • 0 Bravos

Resolved! Full Bars of LTE but cannot make a phone call

I have been with Public Mobile for over a year now with no coverage issues. I recently moved to a new community and have 3-4 bars of service with LTE however i cannot make a phone call. Other people with other providers can. Any fixes to this or will...

Resolved! Rewards

Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that. 

Rowdy1212 by Good Citizen / Bon Citoyen
  • 1581 Views
  • 18 replies
  • 0 Bravos

Resolved! Keeping the current service

To whom it may concern I want to keep the service but want to port my cell phone number to other carrier Is there anything you can do to help me Awaiting reply xxxxxxxxx@xxxxxxxxx or call me  

Mirsaif786 by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Resolved! Problem with internet connection

I have bought public mobile on 13 january, 2022. First two three days internet worked nicely. But now i am facing difficulties. Like, though i have 2 GB internet but i cannt use it,

Sabina1 by Great Neighbour / Super Voisin
  • 545 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Log In

When I attempt to log in, I get a message that my log in attempt failed.  When I try to reset my password, it again says my log in failed (even though I'm technically not trying to log in).  When I try to create an account is says I already have an a...

benmerc by Great Neighbour / Super Voisin
  • 1016 Views
  • 10 replies
  • 0 Bravos

Resolved! why they sent messages that they can't charge the credit card

what is going on today on this site? it is barely working. i can't log in, can't get reset the password, can't get the reset link.i pay not much, but it is unacceptable to provide no service after sending stupid messages to everyone that they can't c...

mariabr by Great Neighbour / Super Voisin
  • 639 Views
  • 8 replies
  • 0 Bravos

Resolved! suspended account

Can I still use my phone? My credit card expires in February 2022. I have not received the replacement card yet so I cannot update my account information for autopay. I will do it as soon as the card arrives.  I have never had a suspended account so ...

Resolved! How do I know which carrier I need to contact to unlock an old phone?

Hello all, I just purchased a plan with Public, but when I enter the SIM in my old 2016 Samsung S7, I get the "SIM network unlock PIN" message and of course I don't get any service. I understand that prior to 2017, phones could be locked and that I n...

tmerlin by Good Citizen / Bon Citoyen
  • 4783 Views
  • 21 replies
  • 2 Bravos

Resolved! Fine tuning the Data settings on my phone

Data Saver on.What apps need unrestricted data access?Carrier and Summit IMS Service show as enabled by default.Anything else I should enable? I want to save on data but notat the expense of functionality.Thanks.    

Hollinger by Good Citizen / Bon Citoyen
  • 1605 Views
  • 5 replies
  • 2 Bravos

Resolved! Trying to purchase a pre-owned phone, can't log into my account

I already have an account.  I'm trying to replace my current phone by purchasing a certified pre-owned phone from Public Mobile but when I try to log into my account during the purchase it says my email and/or password is incorrect (it isn't because ...

CJL by Great Neighbour / Super Voisin
  • 451 Views
  • 5 replies
  • 0 Bravos

Resolved! I can’t make a call.

Hello,  I can’t make a call to these two numbers. 8368718005779587. 

MZ2 by Great Neighbour / Super Voisin
  • 1188 Views
  • 8 replies
  • 0 Bravos

Resolved! Activating account and porting phone number

I want to activate an account and port my existing number. I filled in online application and it says:"Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooti...

mabelmoss by Great Neighbour / Super Voisin
  • 1116 Views
  • 12 replies
  • 1 Bravos

Resolved! overpayment

I signed up for Public Mobile on January 3 , 2022 at London Drugs in Cloverdale B.C. The charge was $28 dollars. In checking my VISA account I see that I was charged twice for $28 dollars on that day.  There was a problem when the clerk was trying to...

JoeEdwards by Good Citizen / Bon Citoyen
  • 536 Views
  • 6 replies
  • 0 Bravos

Resolved! PUK Code

I need to get in contact with someone asap! I need to fix my phone...

Resolved! Death

My husband passed and my son has taken care of canceling his service.  I also have an account and want to change my payment card, but I cannot access my account/number and cannot remember my PIN number to access 611. HELP!!!

rwconnell2428 by Great Neighbour / Super Voisin
  • 508 Views
  • 6 replies
  • 0 Bravos

Plan

Yep changing my plan I'm locked out of Google and I'm I'm locked out a public mobile I need my plans to the $15 so I can start receiving incoming calls  

micheljo by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 0 Bravos

Resolved! changing email address

How do I change my password on My Account and on the community?   Once logged in under "My Account" there is no option to change email address. 

SueUnderhill by Good Citizen / Bon Citoyen
  • 848 Views
  • 9 replies
  • 1 Bravos
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