Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello? How do I change plans - I was offered 15 g at 4G speed for $40 monthly- how do I change - is someone there? This is confusing
I updated my plan to the 15gb 4g speed and it was to take effect on Nov 21. I looked at my plan today and I am still on 5gb 3 g speed. I have a conformation and took a photo of it. How do I get this corrected?
As a loyal customer for over 2 years I am wondering if I can take advantage of the $20 off monthly sale for the 2 phone and I have
Will public Mobile create an app for users since it is self serve? Logging in and the website is quite slow.
i change from chartr to public mobile, i am not receiving calls. i spoke to chartz they told me that to ask public mobile to send us Portal request again. Can you please do that, thanks in advance.
hi, 2 months in a row I have clicked on change my plan and bumped it to 4g and yet it still shows 3g.Is there anyone that can help? Thanks
I need help , can’t even post a question, labels and such?
I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before
Hi, It appears that there is a $40 for 15 GB promo available to me as an existing customer. Question is twofold:a) is this change in perpetuity or for a select number of months and,b) if I were to initiate the plan change "NOW" (vs on renewal) will...
How do i get a credit ?i changed plans in between my billing period I was charged twice for same month because i didn’t realize i had to select renew at new billing cycle?
Currently living in Singapore. Trying to get access to my Sunlife account but can't since 2FA is on for my Canadian number. Not able to contact Sunlife by phone using my current plan here. They don't have a support email. Wondering if anyone knows ho...
I got this text and when i click it i do not see it under my account. What do i do? Please help. Thanks Public Mobile here.Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at ...
I topped up my phone today, it’s active but my calls text and data aren’t working
Hi, I received an sms for cyber monday which states that " Upgrade to 15GB of 4G speed data for just $40/mo". How can i avail this. Thanks
I just activated the SIM and got the funds. Is this from I enalbed Pre-authorization payment? Thanks.
A credit of 45.2 $ has been issued to my credit card for a new plan. I want a refund for that since my plan is not changed.Thanks
Switched and paid ~3 hours ago. This is very frustrating. Was expecting some important calls today. Turning phone off and waiting doesn't do anything, neither does cleaning the SIM card. Anyone else experiencing this?
My phone is still on the $15 3G Plan. The lowest priced PM $40 4G plan would cost $ 541.45 / year . My wife does have a BELL 4G plan and we conducted the following test. Both BELL and PM/TELUS share the same tower in our area.On a 1 2 3 go basis we ...
Hii opted for the 15gig data plan at 40$ a month. But it shows I am still on the old plan help thxgilles
I just ran out of Data on my current plan, but on Dec 4 i'm upgrading to a new plan. Is there anyway I can push that date to, today? I need data for work ,but don't want to buy an extra gig when my plan is so close to starting. Thanks!Ryan
What happen..no more vouchers in stores...Quebec region?
edited by computergeek541: removed reference to username "admin" as that doesnt' belong to a Public Mobile employee
Hi, I'm trying to get CIBC banking SMS/call while in India for a couple of months. So far I couldn't find a way. Does any alternative or paid alternative exist from Public Mobile?
Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My c...
I purchased a refurbished I phone from Public Mobile, and it came with a 1 year warranty. Has anyone had success actually having repairs completed within that warranty time-frame? I contacted PM before my warranty had expired and they determined my ...
Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...
Hi guys, I'm currently traveling for a few months. How exactly do I place my account in suspension to defer the next payment?
I remember having switched to $40 for 15gb but now I found it reverted to 5gb, am I being cheated? I also found a post from another user Solved: Existing Customer Can get $55 plan for $35 - Community (publicmobile.ca) I feel ripped off. Please help!
Hi, I helped a family member open a new account and they entered my referral code but I never received a discount…it has been several months now. How do we fix this?
I am not new customer but when I change plan by entering the promotion code. it shows like picture. Do i get the discount next month? I saw koodo has very good plan now.
