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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Can't Get an Account signed up

 When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan.  edited by computergeek541: customer's information removed (Thanks for removing that fo...

mg123 by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 0 Bravos

Resolved! MODERATOR PLEASE RESPOND; SIM card hijacked

I have confirmed my sim card was changed.  I have changed my password, my security question, and I have disabled my account.  See ticket # xxxxxxxxxx. I have seen this happen before with my son's PM account.

southernfarm by Good Citizen / Bon Citoyen
  • 1427 Views
  • 28 replies
  • 0 Bravos

Resolved! Sim card did not registered

Hello Picked a service, provided payment details and set up an account. Ported number from previous provider and now  sim card did not register. How to I get the sim activated? James

Elly by Good Citizen / Bon Citoyen
  • 1199 Views
  • 12 replies
  • 0 Bravos

Resolved! my password

my password is not correct now I am block and cant reset my password

cococash by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card stopped working

SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service

afolden by Good Citizen / Bon Citoyen
  • 916 Views
  • 12 replies
  • 0 Bravos

voicemail button on iphone doesn't link to my voicemail

Recently signed up with public mobile.  Voicemail was setup by calling my number directly.  However, when i press the "voicemail" button on my iphone 8 it doesn't transfer to voicemail.  It shows up as an "error".  I can still check voicemail via cal...

gbautist by Great Neighbour / Super Voisin
  • 707 Views
  • 4 replies
  • 0 Bravos

Resolved! New account created, cannot log in, says email cannot be verified

Hi,I just created a new account (successfully, as far as I can tell) and got the confirmation email (two, in fact). When I go to self-serve to log in and initiate a port from Koodo, I cannot log in. I figured maybe I had typed my password wrong, so I...

MichelR666 by Good Citizen / Bon Citoyen
  • 952 Views
  • 20 replies
  • 0 Bravos

Can't access Voicemail

When I push 1 for voicemail I get a message "Connection problem or invalid MMI code"How come?

JamesAnon by Good Citizen / Bon Citoyen
  • 909 Views
  • 9 replies
  • 0 Bravos

Re: New account

I was told there was an issue with back end of system? How do you fix it

Mikalfay by Great Neighbour / Super Voisin
  • 452 Views
  • 3 replies
  • 0 Bravos

Regarding Sim Number

Hi Just buy the Sim Till i did not received when will i expect to sim card because its too urgent can you please tell me when Myself xxxxx xxxxx.Order Number xxxxxx Edit by Dunkman: removed personal information

ShivaniJdl by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 0 Bravos

Resolved! Port protection

Does PM have port confirmation to prevent sim swaps or does it just allow the port to go through without a text confirmation?

Shutdown by Model Citizen / Citoyen Modèle
  • 1180 Views
  • 10 replies
  • 0 Bravos

Resolved! Auto pay rewards

Hello , I checked my transactions of my Visa card and it seems that the auto reward doesn’t applied to my plan , as my plan is 30$ per month and if I pay using autopay I should pay 28$, but in my visa transaction shows 31$ ! 

Abdalrahman by Good Citizen / Bon Citoyen
  • 485 Views
  • 4 replies
  • 0 Bravos

Sim card

New Sim card accidentally added to suspended account. I bought pm phone . Will old pm sim card work if I put it into my phone if I reactivate it. It said I can make a payment. Can I remove my new sim card and enter it under new account with pm. Help ...

Kerbear7 by Great Neighbour / Super Voisin
  • 480 Views
  • 5 replies
  • 0 Bravos

Resolved! Top up

Can't get in my account or top up

Danielleginab by Great Neighbour / Super Voisin
  • 543 Views
  • 3 replies
  • 0 Bravos
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