Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a question that was prompted by the new data add-ons that now expire after 30 daysScenario: I run out of data on day 25 and then purchase a data add-on to get me to the end of the of the month. When my plan renews 5 days later, I want to still...
I'm not new to Public Mobile. I've been here for years now, but this is the first time I've added funds to my account beforehand to cover my bill. But this morning, I got a notice from my credit card company that Public Mobile tried to take funds out...
I lost my SIM card.I want to suspend my previous account and order a new SIM card with the same phone number. Can I do that?
So everything was going fine kind of I signed up and paid $5 for a eSIM and a plan I got my phone activated then the app kept trying to activate it again and it always said there was a error so I deleted the eSIM on my phone and tried to reactivate i...
Hello,My internet data plan is not working. I still have 3GB of unused data. I reset my network settings and still not working.Thanks,Auril
90 day plan on old loyalty program If you switch to a different plan and pick the 90 day plan. Do you get $6 off for auto payment or only $2? My old plan gives me $2 off per month/bill if I am set up for autopay. Curious how this works on the 90 day ...
Can anyone tell me why Public Mobile would transfer my phone number to a customer without my permission? I recently received a request to transfer my number to a new Public Mobile account. It was either a fraudulent request or a mistake (unknown). De...
New account, selected my plan and $5 eSim option.Account activation failed on step 6 of 6 when I requested a phone port.Customer support said they can't help me until I get a sim number but I ordered one already and paid.How do I get this eSim?!
So I purchased my subscription a week ago with an E-SIM, attempting to port my number over from Rogers. Bills are paid and up to date, but oddly I didn't ever receive a port request text from them. Everything was working fine until a couple days af...
The final step for the transfer failed because I wasn't informed until then that I was supposed to choose (temporarily) a new number to successfully complete the transfer. There don't seem to be a way in the app to return. I sign back in and I am at ...
With the $44/month plan , is it 30Gig/month as long as you're on that plan? Or does it revert back to 15Gig only after 3 months?Thanks
Hi , i'd like to buy a new sim card to add a new cellphone service to my existing service for my business and I'm wondering if i could use my own referral code to use it for myself so i could benefit from it . if the answer is yes please tell me how ...
Hi there at Public Mobile, I have a unique problem with cancelling my original account. I bought a new phone for my wife's father and installed a public mobile account on the phone.But he has moved back to the Philippines and no longer needs the pu...
How long do the sim cards usually take to come in the mail. I ordered them May 30th and we still don't have them.
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I changed subscription today but my account still says i have no data available does it take some tims to update
Hi I’ve used up all my data before a month cycle. I have a reward points and I redeemed some on data add-ons. but it’s never been put on my account to use. Why? I see all my data add-ons I redeemed from my points under “my reward” how do I make it wo...
Now when I get to the second page of number transfer it asks me to "Select Your Old Mobile Service Provider".Petro-Canada Mobility is not on the list, can it be replaced by some other provider from the list?
My phone is working for all calls I've tried except for 1, it's a local number @- they're even apart of publicmobile; but I keep getting a "you don't have the add on for American roaming" or something like that. Do you know what would cause this?
Hi there,I was wondering why PM would apply only 1 month rewards on new 3 months subscription.I thought it would be 3 months rewards not one on my next payment.Thx for your help.
Hi there!I currently have the $25 plan. I’ve been thinking about upgrading recently, and right now public mobile has an offer for 20gb for only $39. My question is, will it change the rewards?I want to stay on the old reward system, so I won’t make t...
I bought a sim card at Christmas just for a month. Then I went overseas and no further bills came to my email. Just realized that I have been charged monthly and now cannot get anyone to deal with this. Any ideas?
I just ported my number today from one carrier to PM. Everything is fine, but I just got a notification on my phone saying "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage ...
Hello,I'd like to sign my daughter up under the $25 plan but I can't find it if I'm not signed in. Can someone please tell me where I can find it. If not, I'll be forced to sign her up with another provider Thanks
I ordered a public mobile sim before and it didn't arrive for over a month, so I contacted you guys and one staff said you would resend it. But it's been another month since you said, and it still hasn't arrived. The order numbers for the SIM cards a...
https://www.publicmobile.ca/en/bc/plans#3GPM listens and add the 3G plans back on the site, and also able to activate online now, without the app:
Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am ...
Apparently, I successfully activated two sim cards with the same e-mail, different passwords. Both phones are working. One phone number will not let me open, fix, repair, access or anything as I am told my sim EMI number is not valid. Entering my ph...
