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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I applied the black friday promotion and changed my plan... and now I don't see it anymore?

I upgraded my plan with the black friday promotion a few weeks ago; I clicked on "change my plan now" instead of having it wait for my rollover date. I had the $55 monthly plan with 20GB data. My payment date changed, and payments were withdrawn on t...

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

Resolved! Did not receive SMS for holiday reward-free 2GB+500LD

As described in subject. Please advise. Thanks

porting my existing number to a new provider

I need Public Mobile to manually port my existing number to a new provider

Resolved! Ticket

How can I submit a ticket? I am at my wits end!!

Learning about Public Mobile - Have some questions

Hi, I'm looking at the $45 boxing week deal and have a few questions:1) Does the plan include the following?- 20GB, 4G LTE, call waiting, call display, voicemail 10, conference calling, unlimited call, text, picture/video messaging within Canada, unl...

Resolved! Why have I not received Christmas gift promotion. I replied to the text

Resolved! SIM CARD didn't receive it

I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I would like to know what happened. Thanks.

Resolved! Bonus referral not given?

I have referred a friend who had activated on Dec 11. Based on the promotion before I am supposed to get extra $5 for 5 months so long as he stays with Public Mobile if they activate before Dec 12. However, I do not see the credit today when my plan ...

Paid bill but cannot talk or text

I paid my bill but for some reason I can't talk or text or even receive texts.

Resolved! Auto renewal

I did not sign up for auto renewal but I have just been charged. I am currently overseas. How do I cancel. I want the payment reversed until I am ready

Resolved! 2022 bonus data and minutes

Hello-I did not receive the text message with the offer for this year's bonus data and minutes that was to be sent between Dec 1 and 15th. I tried to send the YES2 text to 4911 this am and received a text back saying I am not eligible. Can you kin...

Why doesn't the 15 gig data bonus show up?

Resolved! Add-on rewards

For the More is merrier Christmas reward for existing customers, it saysFor current customers, your rewards are ready and waiting. Just reply YES2 to the text we sent you before December 31st, 2022.The only messages I have received from them are my b...

Resolved! holiday special bonus

i did not get my bonus data and long distance that i always recieved in december

Resolved! Is data prioritized behind TELUS?

I've asked a similar question in the past about long distance calls, but this time it's about data. Does anyone know if Public Mobile customers get prioritized for bandwidth access behind Telus and/or Koodo customers? I ask because sometimes I notice...

Add-on rewards

Recently received the following message, and followed instructions as advised, but the rewards didnit showup on account. Message“Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free da...

Resolved! May I inquiry for my online order 317670 ?

I placed this order on November 27. But until now, I haven't received this order. The system said: the order should arrive in 5 - 10 business day. Thanks.

Resolved! how to stop the auto pay after i successfully transferred to other carrier?

Hello there,I have successfully transferred from Public Mobile to Freedom last month,but Public Mobile still charged me this morning and my account is still Active.How to stop all of this? Please help me.Thank you very much in advance.

iOS 16 voicemail badge problem

Since upgrading an iPhone SE from iOS 15 to 16 and migrating an ancient flip phone to an iPhone SE iOS 16, both iPhones have been missing Voicemail badge indicators in the Phone app. Get the "new voicemail" notification, but the persistent red circle...

Resolved! I want to cancel the auto payment

hi, I want to cancel the auto payment, how can I do this? kind regards,

New Activation

To whom contact to activate my new sim, to bring number from Rogers ?

Resolved! Charges to my credit card that should not be there

I've been getting charges for the last three months at least from public mobile, I haven't been a customer in around a year. Tried to submit a ticket but I have to have a public mobile phone number to do so, as well as previous statements, and I am n...

credit card payment

I need to change my payment information because I have a new credit card. The other one is deactivated. How do i do that?

Resolved! cannot get into my account

I got a new bank card and forgot to put it into my account, and when I tried to sign into my account, it wanted to verify by sending me a code to the email i have on file. Problem is, I dont have that email anymore. How do I get in because I have n...

Chat not available

Hello, The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support. Cheers, Natalija

International or not?

Hello, I got a message from Public Mobile, an offer for 2GB of data and "500 free intl. long-distance minutes". When I log in the account, under promotions there is only "500 Canada Wide Long Distance Minutes". So, you advertise one and actually offe...

Unknown call from my phone number

I found in my phone call history that calls were made from my phone# to #778-580-4001. These calls were not made by me. Please help.

Cant verify my identity

I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so I cant even get ahold o...

Spirit of the season

I did not receive the text giving a one time 2 GB of data and 500 free intl long distance minutes. Can someone prompt public for me?

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