New to Public Mobil

[WesH]

I made the switch to public and ported my number over from my previous provider. Under settings, I’ve switch to the Public Mobil E sim.  I'm able to make calls, but I'm not receiving incoming calls or texts.

Am I missing something?

[dust2dust]

Ah jeez. @Lucian_G - Never ask for information from customers out here in the open forum. Always use private messaging.

@WesH- Good. Now follow the instruction at the bottom of the reply from the other member to reply to the agent in private messaging (if you haven't already figured that out 🙂 ).

[WesH]

Thanks

[softech]

---

@CS_Agent wrote:

Hello@ WesH

Lucian here and thank you for reaching us! I will be more than happy to assist you today!

In order to start the investigation would you please provide us the e-mail address that you

register with us and also the phone number that you want to port and the account number 

of your Old Provider.

Regards

Lucian CS_Agent

---

@WesH 

add to Lucian/CS agent message, please provide them the information via messaging @CS_Agent here:

              https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[CS_Agent]

Hello@ WesH

Lucian here and thank you for reaching us! I will be more than happy to assist you today!

In order to start the investigation would you please provide us the e-mail address that you

register with us and also the phone number that you want to port and the account number 

of your Old Provider.

Regards

Lucian CS_Agent

[WesH]

Thanks for the private msg. I call the number, and there is no record of a transfer request for my number. 

[Chalupa_Batman]

Your previous provider will send you a text confirming you... the account holder... are porting out your number. You will need to confirm before your previous provider signs off on the transfer.

[WesH]

Thanks for the reply. 

I’ve left the SIM card in the phone.  It’s been less than 90 minutes. I’ll wait a bit longer. 

What do you mean by “confirm the text”?

[Handy1]

@WesH  Sorry just re read your post sounds like it stuck in port . There’s a number to call live support to fix . Will send you it private message . As we not allowed to here 

[dust2dust]

It sounds like you didn't leave the old sim in a phone to confirm the transfer. If it was less than 90 minutes ago then do so and confirm the text.

[Handy1]

@WesH  Have you rebooted the phone ? Try resetting network settings . If still no dice . get support to re provision sim. For you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437