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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add ons

Hi All did Public mobile do away with the $15. Bill credit in the addons? Just curious as I couldn’t find it. Thanks

Cannot receive texts after porting.

Hello, I switched 2 days ago and still cannot receive or send texts. This means I cannot log into my account because I can't receive verification codes. I had to set up a new account with an old email and a friend's cell number just to get into the c...

Cannot receive Texts and IMessage not working

Hello, I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work. can someone from PM plea...

Resolved! Texting

I can receive & send texts from iPhones and receive texts from android phones but my responses to android phones do no send.

Resolved! Data

Will I get an alert if I am about to exceed my monthly data amount? I have a plan that gives me 3Gb of data per month. It is a three month plan.

Resolved! Where to enter friend referral code?

I just joined. Where do I enter my friends referral code so they can receive a referral bonus? Do I get any one time points?Thanks.

Bill

Why us,my monthly bill $17. It was $10

Request new number - locked out

I just set up my account and paid. I requested to keep my number, but I didn’t realize my number is not active (was pay as you go) so I am stuck at the page requesting the code text to that number. My request did not time out after 90 minutes like th...

Text not working after porting from Bell

I ported my number from Bell yesterday. The call works, but the text is not working. When someone sends me a text, it doesn’t get to my phone. And iMessage is showing waiting for activation overnight, and it was changed to activation unsuccessful. Ca...

Resolved! Text messages not working

My texts are not working I need help

Resolved! Account number

I have been trying for over 30 minutes to find my account number. It comes up under my profile (or however I eventually found it) but only the last 4 digits came up. I am very frustrated with this company as calls keep dropping and I am considering...

Submit a ticket for porting problem

I activated my phone yesterday and did text YES when asked by Virgin if I wanted to port my number. My eSim is toggled on and shows Public Mobile as my provider and shows my number that was to be ported to this phone. When I try to submit a ticket ...

Increase in monthly payment

Monthly charges have increased by $4.00 +. Has this happened to everyone?

double charges for May 2024

Why have I been charged double for the month of May when I never ever use up what my plan offers? How do I reverse these charges?

Can't texy

I can't receive or send text.

No text messages

Hi, it has been a week since I ported my number to PM. I had to pay for the subscription twice to get it active and once it became active, text messages was not working. I submitted two tickets 1 week ago about the double charge and text messaging no...

Can I switch my eSIM over to a new phone?

I just got a new phone, am I able to switch my eSIM over from my old phone to my new phone?

service

Could someone please help. I have just got a sim card and registered evrything and got a plan. they charged my credit card but my phone plan is not working and when it says the sim card is inserted at the top of phone. so i have some issue with sim c...

Subscription plan switch but charged more

I previously used a the $34 a monrh subscription but I switched to the $29 a month subscription and I used my reward points worth $15 so my subscription charge should be around $15. I got charged about $21, so I was wrongly charged and I don’t what h...

Issue with port

I cannot receive incoming phone calls but I can make them. I cannot receive texts either. Can someone help? I am using an eSIM. When I go to login it asks for a confirmation code. However I cannot receive texts

What's the catch... US/Canada unlimited plan

Hello. The plan here is 34 bucks. The plan at Bell is 105 bucks. What gives? I live in downtown Toronto, so hopefully this is fine. But will also need good connectivity in other provinces, and esp in various states in the US.

Multiple sign up issues

I have signed up for Public Mobile but I am still waiting (5+ Hours) for the service to work. Asked to port my Virgin number and responded to the text from virgin. Now get a "this number is not in service" when I try to call the number from another...

ported in and cannot send and receive sms messages

I encouraged my friend to switch to PM and since he is not able to send and receive txt messages.He tried to use the sim on a different phone and still same problem.He can make inbound and outbound calls and it has been more than 24 hours since activ...

Add new subscription to existing email with no previous subscription

Hello,How can I add a new subscription to my email account that was already in the system with no previous activations?Thanks,Slava

payment

我正在等待银行给我发一封信用卡信函。如果我现在没有信用卡，如何付款？

New plan for 2 people

I’m already a member. My husband is thinking about joining PM. Is there a plan where 2 people can benefit from it? Thanks

Loyalty Perks Not Applied To My Rewards

Hi, I've been with PM since November 2016, so I was expecting 89 points (1 per month being with PM) to be applied to my rewards balance, but this hasn't happened after my account was migrated to the new points system. Our family has four lines in tot...

Resolved! change my sim card and keep my phone number

Hi everyone!In the last days it's getting worse then I can take it.It's so hard no to have someone to answer your question when you need it.My question now is :Because my sim car doesn't function any more,I have to buy a new one and cheage it ,but ho...

Final step in activating sim card on app not possible.

I am trying to activate a new sim card for my wife and the final step after paying for a plan is to activate the sim through the app. but when trying to log into the app it says a security code was sent to a number *******193 which is not a number I ...

Number Port status

Hello I just started a number port procedure from Bell. I got a SMS from Bell and i reply with Yes . Bell has informed me that my account with them is cancelled. Could you please tell me what the state of my port with Public mobile is now?

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