Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm travelling in Mexico and cannot use my public mobile plan. I want to reduce my plan to only keep my phone number. When signing in the only plans I see are the expensive ones. Please help me reduce my monthly plan just to save my phone number! Th...
Unfortunately, I removed my freedom mobile sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to freedom mobile
911 call goes to Dallas Tx ... not to local BC switchboardPlease change to correct #
I would like to thank everyone who contributed to helping me become informed about how the system operates. I now have a pin that I chose and the account is now labelled under my email, not one chosen by agent in store. Also learned how to suspend ...
Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get t...
Hello can I get help please?
Hi, I recently lost my sim card and need a new one. But still, keep my old number can anyone pls help me do this? Much Appreciated ( have a great day ) Mak
I have referred a friend in Oct 2022 when there was a promotion on for $5.00 off each month for 6 months. Myself or my friend never got the $5.00 savings from the day that my friend was referred. Is there anything that can be done about this. Thanks...
I have stopped public mobile from November 28th,2022.But you still charge my monthly fee.Can you refund my money?
My plan says that I have unlimited Canada-wide calling, but I get a message saying that I will be charged if I dial a number outside of my local area. Why?
It seems the new US Add-ons have gone live now. They are available to purchase in self serve now as well. So, it must be official. No glitch this time. (Note: making a new post, as not everyone sorts by "Recent replies". Don't want it to be missed...
How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!
Why can't we get the $25.00 month plan That's what I want Lucky Mobile is offering it I'm thinking of changing from you to this company It's a great deal
Cannot login to self serve page. Have tried resetting my password multiple times - public mobile keeps saying invalid password, how do I fix this ?Thanks in advance.
I had registered my phone number (**********) with an email address, xxxxxxxxxxxxxxxxxxx, and this email had been deactivated due to the email domain @ Live.ca being shut down. Because I missed renewing my prepaid service, i am unable to verify it is...
I have new sim card . I try to update my sim card but it's not doing it . What do I need to do to update my sim card?
A friend would like to switch over to Public Mobile with her current phone number. I can see the process for doing this but I can’t find out if she is able to keep her current contact list, photos, etc when she puts in the new SIM card.
While attempting to suspend autopay i needed a 4 digit number. My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me. The 611 computer will not let me go fwd. wi...
I did not receive a message about 500 Int LD bonus
Automatic payment from Visa has not come out for December and Public does not recognize email/password. Is there a phone number I can contact?
All my attempts say the link you are trying to find is expired. My login credentials are correct, for this reason I am unable to see my account details. Can you please assist.
How do I get this fixed?
Hello! I'm new here, so please excuse me if this question is wrong? I have signed up on December 29, registering for the 8 + 42 GB for $50 (in Quebec, with a Laval number).My friend mentioned on the day after that she doesn't see the friend referral ...
I was not using my old public ph number, it is now deactivated, i need it , how to bring it back.i bought new public sim key .
Hi all, I just bought a plan with Public Mobile but the 12MONTHS12GB code which expires tonight isn't working.I can't seem to get through to any human to talk to. Anyone know how to fix this? Thanks!
Hey guys, I ported over from Telus four days ago and have had nothing but problems ever since. After going back and forth with the CS_Agent for the last three days my phone is finally ALMOST working.... everything is back to normal except for my SMS ...
I bought a Samsung A13 from Public Mobile and was promised a SIM card with the phone. I got the phone but there was no new SIM card with it.
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