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[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 1026 Views
  • 33 replies
  • 11 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 292 Views
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15437 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26600 Views
  • 184 replies
  • 26 Bravos

Resolved! Porting to Public Mobile from Zoomer Wireless

Good Morning, I ported my 2 lines to Public Mobile yesterday. Just wondering if I need to contact Zoomer Wireless for final billing or they will sort it out.   

Maye1985 by Great Neighbour / Super Voisin
  • 714 Views
  • 5 replies
  • 0 Bravos

RE: Holiday free 2Gb + 500 LD mins add on.

My dad uses a PM plan, which is managed by me. He is out of the country for 2 months and may not be able to receive the text for Free add on nor will be able to send  a YES reply to get this add on. Can you please help me manually add this add on to ...

rehabconsult by Good Citizen / Bon Citoyen
  • 478 Views
  • 6 replies
  • 1 Bravos

Purchased wrong add on

I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?

walker_tim by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

Daughters phone not working for text or call

My account when I sign in says active. when I talk to an “agent” it’s telling me her account was deactivated and I need a new SIM card? I never deactivated her account so why is this an issue?  

Gfs1613 by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 2 Bravos

Data Usage shows 100% but it's not correct

hi, the website is showing my data usage as 100%, but I don't think that information is correct. I have downloaded the usage history and from the beginning of the current cycle (November 11) I have consumed roughly 788.52MB, definitely not 1GB. I can...

mizrael82 by Great Neighbour / Super Voisin
  • 377 Views
  • 7 replies
  • 0 Bravos

Port request still not completed

i tried to port my number to another provider but Public mobile is still holding my number. how can i get my number released from Public mobile to another service provider

mikaeel by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Wondering can I keep my account

I have a new phone with a different carrier. But I want transfer my phone number to the new carrier. But I want to keep my public mobile plan and put a new phone on the plan and transfer my wife phone number over. Is this possible to do? 

Port number

I port my number to public mobile and yet I still get calls and sms on my old carrier SIM card. Need to be fixed cuz I can’t keep changing phones 

Wakera by Great Neighbour / Super Voisin
  • 271 Views
  • 4 replies
  • 1 Bravos

Resolved! I need to freeze my account

I will be out of the country for few months I need to freeze my account to keep my sim card and number but it seems to be impossible to speak with anyone and there is no such option online. just the stupid boot that keeps saying the same in a loop. 

Noclaf by Great Neighbour / Super Voisin
  • 744 Views
  • 6 replies
  • 1 Bravos

I want to close my account and get a refund

Hello, I am not satisfied with Public mobile service and I no longer want to use it in December.However, I was charged a monthly payment on 30th November. Therefore I would like you to send a refund for the last monthly payment to my credit card and ...

Tani by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Error in Cyber Monday Promo Cycle?

Hello everybody,wondering if anybody has an issue with their promo cycle?Yesterday everything was showing correctly, but when I logged in today it shows a Promo Cycle: 2/15My understanding is that it should only be 1 cycle so far. Has anybody had thi...

Arachide by Good Citizen / Bon Citoyen
  • 468 Views
  • 8 replies
  • 0 Bravos

Payment

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

kdanielle1995 by Great Neighbour / Super Voisin
  • 296 Views
  • 7 replies
  • 0 Bravos

Resolved! Do free International Minutes Stack?

I currently still have a full free 500 minutes of international calling addon from some free gift PM gave me a while ago. If PM does give us more international minutes during the Christmas holidays, does this stack on top of my currently existing add...

Patrat43 by Good Citizen / Bon Citoyen
  • 567 Views
  • 4 replies
  • 1 Bravos

More is Merrier (2022) is back

https://www.publicmobile.ca/en/on/holidayMore is Merrier with Public Mobile Connect more with 2GB of free dataThe holidays are a time to make and share memories. That's why we're offering 2GB of free data for all Public Mobile customers. Chat more wi...

Patchio by Model Citizen / Citoyen Modèle
  • 1594 Views
  • 16 replies
  • 3 Bravos

Resolved! Holiday Rewards Coming Today?

Are we going to receive free international minutes today? Traditionally, it is announcement on 1st December

dejavu89 by Great Citizen / Super Citoyen
  • 273 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing my phone number

I moved ladtbyear from Ontario to BC, and want to change my phone number to an area code 250 number. I want to select my own phone number, which I have found to be available. How do I do this? When I try to change my number, I only get computer gener...

Norm76036 by Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 0 Bravos

Resolved! 4g

I'm paying for a 4g plan and it's terrible have to switch back to lte to get any reception or internet speed what's the deal here ????

Bvbenoit by Great Neighbour / Super Voisin
  • 320 Views
  • 4 replies
  • 0 Bravos

Resolved! PM account loyalty rewards

How do we get in touch with a PM employee to inquire about loyalty credits to our account? I also referred another person to PM and I thought we were supposed to get that $5. off offer but didn't. Just have a few questions for them. Thank you

snorkellady by Good Citizen / Bon Citoyen
  • 237 Views
  • 2 replies
  • 0 Bravos

Resolved! Port incomplete - call straight to voicemail

I ported from Fido to Public. I received the SMS message, but I think I responded YES just after 90 minutes. I have data, and can make outbound calls, but I cant receive any calls. It goes straight to my Fido voicemail..I think I need to retry the po...

agpulic88 by Great Neighbour / Super Voisin
  • 531 Views
  • 9 replies
  • 1 Bravos

Resolved! unsubscribe

How do I unsubscribe from public mobile?

eajhealy by Good Citizen / Bon Citoyen
  • 646 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access self serve

The email linked to.my self serve account is no longer active. When I reset my password I cannot sign in, had to create a new community account (this one) so I can try to access account.  Looking for help, the chat bot keeps running me in circles wit...

Kcallaghan1 by Great Neighbour / Super Voisin
  • 493 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Card

I am a new customer with Public Mobile.I activated my sim card and bought a plan. But now I misplaced my sim card before I got to put it into my phone. I have an extra public mobile sim card. How do i swap it out? thanks in advance

KK7 by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone Compatibility

1. Is the Google Pixel 7 Pro compatible with Public Mobile 4G plans?    2. I can't get a clear answer online as to whether 5G phones can use 4G plans.  On the box of Google Pixel 7 Pro box, it says the phone must be on a 5G network, but that seems no...

cmariel by Great Neighbour / Super Voisin
  • 548 Views
  • 5 replies
  • 0 Bravos

Reactivate

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait? 

Carriefox01 by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 1 Bravos
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