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Forum Posts

Long distance add-on

I have the $15 plan with 100 minutes talk, i just started the plan and whenever i try to call ut says you dont have the long distance add-on even though i am in the same city and calling to all people numbers in that city, please help.

Jaytibadiya by Great Neighbour / Super Voisin
  • 403 Views
  • 5 replies
  • 0 Bravos

friend's account payment

Is it possible to make a payment anonymously on a friend's account if one has their phone number? Or if one has their referral code?

Snurksnurk by Great Neighbour / Super Voisin
  • 463 Views
  • 6 replies
  • 0 Bravos

Plans and rates

Do you rates for your plans fluctuate as you become more of a preferred customer

Winnington95 by Great Neighbour / Super Voisin
  • 495 Views
  • 6 replies
  • 0 Bravos

Voucher

I just bought a voucher for public mobile. When I try to upload it, it says voucher is invalid or been used. But i havent used this voucher nd just bought it

Pavneet by Great Neighbour / Super Voisin
  • 439 Views
  • 6 replies
  • 0 Bravos

Zero Service

I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my...

payment reminders

How can I block or cancel the monthly payment text reminders? I don't need these reminders as I am on the autopay setup. I tried "unsubscribe" and "stop messages" but I then get directed to call *611, which does not provide an option for this issue.

oceanside63 by Great Neighbour / Super Voisin
  • 605 Views
  • 9 replies
  • 0 Bravos

Resolved! Long distance

When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?

woodrow1 by Good Citizen / Bon Citoyen
  • 972 Views
  • 37 replies
  • 1 Bravos

Resolved! PAyment with an international credit card

My daughter is visiting Canada for 5 months and I would like to give her the very best mobile service. Unfortunately Public mobile only allows U.S. or Canadian Credit cards for payment. No international cards I use normally in Canada or U.S. are acce...

Jellyfish2646 by Great Neighbour / Super Voisin
  • 675 Views
  • 22 replies
  • 0 Bravos

Resolved! New customer

Hi guys I just signed up for the 15 plan What's the best way to get free data? Do I need to upgrade my plan to trigger anything? I don't really use my phone for calls.

Rusty by Great Citizen / Super Citoyen
  • 551 Views
  • 16 replies
  • 0 Bravos

Resolved! When do rewards get applied?

This is my first full month with public - I am on the $40 plan (with the $10 credit off for 8 months). I have $4 in monthly referral bonuses and my $2 autopay. When do these get applied to my available funds? My wife also just signed up and her auto ...

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Ckyaimee by Good Citizen / Bon Citoyen
  • 659 Views
  • 4 replies
  • 1 Bravos

Lost Phone

Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not w...

zhysalazar by Great Neighbour / Super Voisin
  • 633 Views
  • 6 replies
  • 0 Bravos

Resolved! Unlimited text messages

Hello, I am interested in the $40 plan including unlimited international texts. Does this mean that the text messages within Canada are also unlimited? Thank you for your help.

Kleinangel by Good Citizen / Bon Citoyen
  • 611 Views
  • 5 replies
  • 0 Bravos

Resolved! Price Add-ons

Hello, I could not find a recent answer to this question. Could someone let me know the prices of the add-ons (for Ontario if there is a difference) please?Thank you!

Kleinangel by Good Citizen / Bon Citoyen
  • 886 Views
  • 12 replies
  • 0 Bravos

Resolved! Account locked out

I am unable to remember password and security question answer

Wlshanks60 by Great Neighbour / Super Voisin
  • 750 Views
  • 6 replies
  • 0 Bravos

Resolved! Remove plan add ons?

I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?

carleymaclean by Great Neighbour / Super Voisin
  • 604 Views
  • 2 replies
  • 0 Bravos

Fraudulent Porting of Numbers

I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.1) How does one prevent this from happening?2) How does this allow the ...

WinMan by Good Citizen / Bon Citoyen
  • 587 Views
  • 14 replies
  • 0 Bravos

messages

SMS messages come up as no number available on Dodge uconnect. However before swtiching to Public Mobile it would announce a name or number. Any suggestions to fix?

CalvinDennis by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 1 Bravos

Resolved! after 1 year reward

what happens after one year? with auto pay 2$ off + 1$ off for loyaly = 3$ each month after one year ?

chintan12 by Good Citizen / Bon Citoyen
  • 858 Views
  • 9 replies
  • 0 Bravos

Resolved! 2$ reward

How long I will receive 2$ reward after first time activation?

chintan12 by Good Citizen / Bon Citoyen
  • 963 Views
  • 7 replies
  • 1 Bravos

Resolved! Missing Referral Reward

I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty. So does that mean they are not giving me and...

implantctscan by Great Neighbour / Super Voisin
  • 549 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 Plan Inquiry

I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?

Vandalhart by Good Citizen / Bon Citoyen
  • 713 Views
  • 6 replies
  • 0 Bravos

Number change

When i try to change my cell number it comes back to me number change failed.What can i do to get my number changed ?Thank you.

Andyblogg86 by Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 0 Bravos

ACCOUNT SUSPENDED

I sent a money order for Jan payment as i had some issues with my cc and they returned the payment made. the money order was delievered at 11am this morning, however my services are not back active. does anyone know if there is anything else i need t...

Tee1 by Good Citizen / Bon Citoyen
  • 429 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage

I have two 1GB listed on my account, I thought it should be used one up and started to use the another, but I checked my account, for the first one, just used 400MB, but another one already used 68MB.

missorange by Town Hero / Héro de la Ville
  • 720 Views
  • 6 replies
  • 0 Bravos

Resolved! How are the top community rewards really decided?

My theory is that they are decided by some form of commitee made of some or all the Oracle's and 2 to 3 moderators. Everyone know that its the Canadian thing, one of these dates, we are going to form a commitee to comment on what a commitee truly is....

gblackma by Mayor / Maire
  • 623 Views
  • 11 replies
  • 1 Bravos