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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! Add on problems

I’ve purchased a 10 day US minutes add-on it came off my credit card and I still am getting notifications that I am out of US minutes

jgoproud by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 0 Bravos

Resolved! Chrome issue

Hi,Can anyone shed some light on what may be causing my problem and how to resolve it?    I've just started with Public because I thought a new sim card, phone number and carrier would fix it but apparently not.When I clear history in chrome it shows...

cm41 by Good Citizen / Bon Citoyen
  • 444 Views
  • 8 replies
  • 0 Bravos

Resolved! Losing Promotions While Changing Plan

On Sept 10, I was helping a family member, who had earlier earned rewards of $3 for loyalty, change her plan from $20 to $25. Before the final confirmation, PM flashed a message (see the bottom of the attached snapshot), "After changing your plan, yo...

PM WARNING New Plan - 10Sep22.jpg
sa7375 by Town Hero / Héro de la Ville
  • 1334 Views
  • 12 replies
  • 3 Bravos

need PUK code

 simon tells me to open a ticket to get my PUK code. he gives me a link. i click the link.  it asks me to sign in to my community account.  it won't accept my userid and password. so i reset it. i go thru the whole process again. simon tells me to op...

serpentsnoir by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! Fongo 4G connection problem

Hi there, its been 2 days the application stopped working witj my 4G.i have A french number subscription that includes 4G.the application worked very fine for the first week.now i can only connect with the WIFI. But my 4G is still working for well fo...

GHINWA by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! No service in a covered area.

I was camping along the southern coast of Vancouver Island just past Sooke and I  received a text saying that I had entered the US and had to pay for coverage.  So, for 3 nights I could not use my phone. I was definitely in Canada in an area that is ...

ecowen by Model Citizen / Citoyen Modèle
  • 516 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan change

I had changed my plan so that at the next renewal date I would receive the plan I had set up to get. But when the date arrived I still had my old plan. Why is that, and is it possible to switch to the plan I had wanted and just charge the remaining a...

LianaSchz26 by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos

Resolved! Service

My LTE always 1 bar why is signal so weak ?

ovo6god7 by Great Neighbour / Super Voisin
  • 385 Views
  • 5 replies
  • 0 Bravos

Resolved! need help connecting with US roaming

My wife and I are both Public Mobile customers. We purchased 10-day roaming cell and data add-ons yesterday before we left home. Today, we drove from Alberta to St. Mary, Montana, and right away when we left the Canadian border we could see that ther...

neilhagen5 by Great Neighbour / Super Voisin
  • 382 Views
  • 5 replies
  • 1 Bravos

US Roaming not working.

Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 mor...

chnamy_ by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

Resolved! Cancel unshipped simcard

I would like to cancel an order for a sim card I've ordered if possible. I noticed they sell it at a store nearby

lynixlunar by Great Neighbour / Super Voisin
  • 343 Views
  • 9 replies
  • 0 Bravos

Resolved! Network general question

I referedmy friend to open PM account. His cellphone has baraly signal at his condo and neighbourhood ( There's a library there).I asked agent about signal and the agent provided a link of cellphone information about my friend cellphone. Please check...

Screenshot_20220910_160712.jpg Screenshot_20220910_165909.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 577 Views
  • 7 replies
  • 1 Bravos

Resolved! eSIM card for iPhone 14

does Public Mobile provide eSIM for iPhone 14?

Owa by Great Neighbour / Super Voisin
  • 1747 Views
  • 6 replies
  • 2 Bravos

Resolved! Port to Shaw mobile

I am trying to port my phone number to Shaw mobile but it is unsuccessful. I talked to Shaw's customer service and She let me know that the Public Mobile has to released it. Can Public mobile released the phone number to Shaw mobile? Thanks

kscngai by Good Citizen / Bon Citoyen
  • 612 Views
  • 14 replies
  • 0 Bravos

Resolved! Payment issue

Hi everyone , I had a fraud issue and had to cancel the credit card that was on file and the account got suspended since They were no funds. when I go to reactivate the account I selected the new card and I get a message that it was sucessfull, it’s ...

54C088C3-5A1B-417B-9FFC-8D5D55503A7D.jpeg
AmelieG by Good Citizen / Bon Citoyen
  • 684 Views
  • 17 replies
  • 0 Bravos

registration

I got a sim card and want to get it registered. My current provider is Speakout, but don't see on the drop down list.

DNA55 by Great Neighbour / Super Voisin
  • 273 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Problem

I received a hand-me down phone from a relative and when I inserted my Public Mobile SIM card I got the following error message:   The SIM that you currently have installed is not supported under the activation policy that is currently assigned by th...

Serious by Great Neighbour / Super Voisin
  • 343 Views
  • 5 replies
  • 1 Bravos

I want to add funds

I have automatic payments from my Credit Card set up and want to keep that in place. Nevertheless, I want to add funds to my account to cover a couple of months payments while I'm out of town. I go to the payments page and find a link to where I can ...

BrianBruise by Good Citizen / Bon Citoyen
  • 586 Views
  • 12 replies
  • 0 Bravos

Resolved! Change plan

I would like to change my plan to the $40 one, but it says I will lose any promotions I am currently having. What does this mean? will I lose my rewards discount?

Janja by Great Neighbour / Super Voisin
  • 411 Views
  • 7 replies
  • 0 Bravos

Resolved! Data

I used my 3 GB of data very quickly and realized that most of my data was used to upload my phone data onto my iCloud. I turned the automatic backups to iCloud off but is there a way to add more data for the rest of the month without charge? I had no...

jadynyong530 by Great Neighbour / Super Voisin
  • 330 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Porting problem need fixing

I can't get texts or calls from my wife. They are going to my old PC voice mail. I can only call her. The texts are not getting to her number. Do I have to change to a new number? Why can't I remove the old voice-mail number?

3363Michael by Good Citizen / Bon Citoyen
  • 539 Views
  • 12 replies
  • 0 Bravos

Resolved! No longer access to my account

Hi, I have been trying so many times to login my account to reactive it. However, I am no longer able to login my account. Would you please advise whether it has been closed. My public mobile number is xxxxxxxxxxxx. Thank you for your help in advance...

Siu by Great Neighbour / Super Voisin
  • 204 Views
  • 4 replies
  • 0 Bravos
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