Cant login to view my account

[mhood00]

I have tired on several phones/computers, when I go to sign in / my account i keep getting bounced back to the public mobile main site.  

I am trying to get details on my current plan.

[CS_Agent]

Hi there.

Thanks for sharing this with us, we kindly invite you to create a ticket for support, as well you can report this feedback trough the following post https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-conc...

Thanks
Public Mobile Team.

[sz2]

same issue here; when through the eversafe process and set it up, but every time I click on the "sign in " it just bounces me back to the public mobile home page

going to https://myaccount.publicmobile.ca/ directly jsut redirects me back to public mobile home page

[softech]

@mhood00  

PM has uses a new login system EverSafe.  Were you able to setup this new EverSafe ID for the login ? or you cannot get throught the setup process?

Some cusotmers have trouble setting up this new access.  Please open ticket with PM support and they can assist

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there