Old Number

[Bvandoninck]

Please help!!!  I just bought and activated a new SIM and it keeps wanting to text me for authenication at an old Public Number from two years ago that I no longer have access to.  It keeps taking me in circles to submit a ticket but when I try to chat  with an agent it keeps going back to saying its sending a code to the old number

[OpaD1]

I'm in the same boat. See my post here: (currently open ticket with CS_Agent but not luck so far) see here. 
https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-conc...

Let me know if you sorted out yours. 

[Bvandoninck]

I was able to submit the ticket but for the life of me I cannot see an envelope icon

[softech · Accepted solution]

@Bvandoninck 

Please open a ticket with support using direct message :

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Bvandoninck]

It won’t let me get beyond Confirm for Full Access

[PBForMe1]

Try resetting your password, then it may let you login by sending a code to your email. 

[hairbag1]

@Bvandoninck 

did you use the same email address for the new activation ? Try a new email address...if using gmail, you can use alias.

[softech]

@Bvandoninck was the sim already activated or you are in the process of activating it? Are you using the old email address you used for the ole Public Number 2 years ago?

If you have not completed the activation yet, you might want to use another email address to create the EverSafe id/My Account login.

If you have completed the activation, then you will need to open ticket with PM support.

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there