I'm in the same boat. See my post here: (currently open ticket with CS_Agent but not luck so far) see here. https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/985870/highlight...
I did (well direct message to CS_Agent as I don't have "full My Account access") but currently get the run-around there (canned responses how to change phone number....). I keep you posted.
not helping much but if you get over the first hump of getting the text you could change the phone number in EverSafe system to any phone number: https://eversafe.id.telus.com/user/selfservemenu (must login first, can also be reached via My Account >...
sign up for new account (with new Phone number) with an Email which was used for an expired account (6month already expired. 9m without payment on it)But somehow the EverSafe systems remembers that old number. Now I can't access my new Account as I d...
new activation can only be completed in app (not via pure Web Browser) anymorenew activation payment failed. (Web Browser)Error details only via Browser F12 Developer Tools, please show them on the page so we know what could be wrongWas due to CC exp...
