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Item not found error

duane7s92
Great Neighbour / Super Voisin

Hi,

I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox. 

I was able to see messages prior to setting up a username. 

Any ideas how I may be able to view these messages? Thanks. 

duane7s92_0-1685047189116.png

 

3 REPLIES 3

@duane7s92 

I think you need to open ticket with PM Support then:

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket
2. Or if you have trouble with Chatbot, Private message CS agent at 
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there
 

 

duane7s92
Great Neighbour / Super Voisin

Same thing in incognito

softech
Oracle
Oracle

@duane7s92   try to login using a different browser or using Incognito mode and see if it works

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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