Item not found error

[duane7s92]

Hi,

I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox. 

I was able to see messages prior to setting up a username. 

Any ideas how I may be able to view these messages? Thanks. 

[softech]

@duane7s92 

I think you need to open ticket with PM Support then:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[duane7s92]

Same thing in incognito

[softech]

@duane7s92   try to login using a different browser or using Incognito mode and see if it works

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage